ING replaced all existing debit cards with debit cards that uses the more extensive Mastercard network. This happened gradually throughout 2024 and 2025. You will receive your new debit card within 8 days of the text message confirming it has been posted. If it hasn't arrived after this time, please feel free to get in touch. You can find more info here:
"},"textLinks":[{"url":"/en/individuals/daily-banking/debit-card","text":"One card for Bancontact, Maestro/Mastercard and contactless payments"}]},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/de529b0a-5771-47ff-b342-9415b256bb35/wallet2","type":"image","width":160,"original":"https://assets.ing.com/m/1745fe6754abc063/original/wallet2.svg","extension":"svg"},"highlighted":false,"items":[{"body":"Your card will be sent by post within 3-5 working days. Your PIN remains the same.","textLink":{"url":"/en/individuals/daily-banking/order-new-card","text":"More info on replacing your defective card"},"title":"After replacement of damaged, broken, or unreadable card"},{"body":"After you block your card via the ING Banking app, Home’Bank or by calling Card Stop, a new one is sent automatically by post within 3-5 working days. Follow the instructions included with your card to request your new PIN. You don't need to visit an ING branch.","textLink":{"url":"/en/individuals/daily-banking/block-lost-stolen-card","text":"More info on a lost or stolen card"},"title":"After replacement following loss or theft"},{"body":"Your new card will be sent at the latest two months before the expiry date. Your PIN remains the same.","title":"Renewal before expiration date"},{"body":"You should receive your new card by post within 3-5 working days of opening the account. Follow the instructions included with your card to request your new PIN.","textLink":{"url":"/en/individuals/daily-banking/my-new-card","text":"More info on receiving a new card"},"title":"A card for a new current account or a new holder"}]},{"componentType":"sectionTitle","title":"What should I do if I haven't received my card after 5 working days?"},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Check if your personal details are up-to-date","body":"Open your ING Banking app or Home'Bank and select ‘Services’, then 'Personal data'.","textLink":{"url":"/en/individuals/services/personal-details-view-change","text":"View and change my personal details"}},{"title":"Order a new card","body":"If your personal data is up-to-date, you can order a new card online.","textLink":{"url":"https://ebanking.ing.be/banking/mobile/non-received-card?EW=true","text":"Order a new debit card"}},{"title":"Receive your new card","body":"You will receive your new card within 3-5 working days."}]}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"What if I haven’t received my card after 5 working days?","richBody":{"value":"If you haven’t received your card after 5 working days, first check your address in our systems. If it’s no longer correct, you can easily update it through the ING Banking app or Home’Bank. Afterwards, you can order a new card. Open your ING Banking app or Home'Bank, select ‘Services’, then 'Cards', and choose 'Debit card not received'. If it's a credit card, please contact us to request a new one.
If there’s a contact address in the system, your card is sent to your contact address and not to your legal addres
"}},{"title":"Is it free of charge to order a new card after I didn’t receive one?","richBody":{"value":"Yes, if you order a replacement within 6 months of the original card being sent, it’s free of charge.
"}},{"title":"Can I ask for a temporary debit card until I get my new card?","richBody":{"value":"It’s no longer possible to request a temporary card. A couple of hours after you block your old card, your new card will be digitally ready for you to use with Apple Pay, Google Pay, or Wero in the ING Banking app.
"}},{"title":"How do I activate my new card?","richBody":{"value":"You automatically activate your ING debit card or ING credit card the first time you use it for an action that requires your PIN.
Examples of actions that require your PIN:
More info on this page.
"}},{"title":"What do I do with my old card?","richBody":{"value":"It's best to destroy the old card by cutting it in half through the chip with a pair of scissors. You can recycle the card with your plastic, metal, and drink carton (PMD/PMC) waste.
"}},{"title":"How do I deactivate my old card?","richBody":{"value":"If your new card is a replacement, your old card deactivates automatically as soon as your new card becomes active. Nevertheless, we recommend you destroy your old card by cutting it and the chip in half with scissors.
If you blocked your card via the ING Banking app, Home’Bank or by calling Card Stop, it is then fully deactivated.
"}},{"title":"What do I do when I have issues requesting a new PIN code?","richBody":{"value":"Your ING debit card or ING credit card will be automatically activated the first time you use it, when you use it to perform an action that requires entering your pin code.
Examples of action that require entering your pin code:
If your card has been sent to the wrong address, change your address in the ING Banking app. Go to the 'Overview' tab and tap 'Services' at the bottom right. Then select the 'Personal data' option and change your address. Once you have updated your address, you can order a new card. If it's a credit card, please contact us to request a new one.
"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Videos","intro":"Discover all the possibilities of the ING Banking app with these easy videos","image":{"transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160,"original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","extension":"svg"},"link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Is your card lost or stolen?","intro":"This is how you can block it.","image":{"transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","width":722,"original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Debit card unreadable or broken?","intro":"Replace it here","image":{"transformBaseUrl":"https://assets.ing.com/transform/3d09660c-6989-49c2-ab19-7a80e4413fc3/Functionalities-Biometrics_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/24c2315227c02344/original/Functionalities-Biometrics_Outline.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/daily-banking/replace-order-debit-card?EW=true"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Forgot your PIN?","intro":"View a forgotten PIN or unblock your card through the ING Banking app.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a264fa91-2022-4a8b-87a8-947d36f38250/loginscreenmobilekey","type":"image","width":160,"original":"https://assets.ing.com/m/50eeb2a8be72fb7f/original/loginscreenmobilekey.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/consult-pin"}}]}]}}}