You don't have to do anything else. Your card is immediately blocked and replaced. Blocking and replacing a card for lost / stolen costs 9,99 euros. You will receive your new card within 5 working days to the postal address registered in our systems.
"},"title":"How will I get my new card?"},{"richBody":{"value":"Follow the instructions included with your card to request your new PIN. You don’t need to go to an ING Branch.
"},"title":"How will I get my new PIN code?"},{"richBody":{"value":"This number proves that your card has been blocked. Please keep this number safe, it could be requested in case of a fraudulent usage of your card.
Here you will find more information about disputing a transaction.
"},"title":"What is the Card Stop file number used for?"},{"richBody":{"value":"In that case, there is no need to block your card. You can have your existing debit card or credit card replaced online via Home’Bank, Business'Bank or via the ING Banking app.
"},"title":"My card is not lost or stolen but damaged or unreadable."},{"richBody":{"value":"Your new card is ordered as soon as the previous one got blocked. The process cannot be cancelled. Within 5 working days of the blocking, your new card will arrive by post at the address registered at ING.
"},"title":"How do I unblock my blocked card if I find it again?"},{"richBody":{"value":"Block your minor child's card by calling Card Stop on +32 (0)78 170 170 or in their ING Banking app:
The ING Banking app is available from the age of 10.
"},"title":"My minor child's card has been lost/stolen. What should I do?"}],"componentType":"accordion"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/6c368d3243c21e12/original/Savings_goals-Tools_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/eb3d520a-f5ff-41a7-8cef-dfac9e47ec8e/Savings_goals-Tools_Outline","type":"image","width":32},"intro":"Order a new one via the ING Banking App / Home'Bank","link":{"url":"https://ebanking.ing.be/banking/daily-banking/replace-order-debit-card?EW=true"},"title":"Need a replacement bank card?"},{"body":"How do you recognize internet fraud?","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2016-04-13","image":{"extension":"jpg","original":"https://assets.ing.com/m/101eb7fcc28e6469/original/phishing-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/8dc0bf1d-47e0-49ec-86e6-b32cd0dc7092/phishing-1920","type":"image","width":1920},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/recognize-phishing"},"title":"Phishing"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806},"intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","width":160},"intro":"Discover all the possibilities of the ING Banking app with these easy videos","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"text":"More services and how to contact us","url":"/en/business/services"}]}]},"hasMacro":false,"id":"5bb79a57-91c0-42e4-8262-4406227f8e85","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily Banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"body":"You can also block the debit card of your minor kids. \r\n\r\nLog in via itsme® or with your ING Card Reader and another ING debit card.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/4cb8f9e23c2dac7e/original/block-lost-stolen-card-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/844ea206-27da-49eb-aaee-86d6b1a75132/block-lost-stolen-card-1920","type":"image","width":1920},"subtitle":"Block immediately your debit and credit card online.","title":"Lost or stolen card?"},"cta":{"componentType":"cta","textLink":{"text":"I want to block my card","url":"https://ebanking.ing.be/banking/card-stop"}}},"publishDate":"2025-12-11T11:04:37.902+01:00"}}