*Activation optional & subject to acceptance by ING Belgium.
"}},{"componentType":"productFeatures","highlighted":false,"image":{"extension":"svg","original":"https://assets.ing.com/m/80cd3e291aa535/original/Woman-relax-yoga-coins-scene.svg","publishedAt":"2024-07-25T14:01:21Z","transformBaseUrl":"https://assets.ing.com/transform/a39110ff-3e7e-4c8d-8dd2-551770a6adb3/Woman-relax-yoga-coins-scene","type":"image","updatedAt":"2024-07-25T14:01:37Z","width":1200},"items":[{"body":"How would you like to get cashback refunds from major brands? Fashion, food, technology, leisure, holidays... You are sure to find something you like with ING+ deals.","textLink":{"text":"Discover the ING+ deals","url":"/en/individuals/daily-banking/ing-plus-deals"},"title":"Save money easily"}]},{"componentType":"paragraph","richBody":{"value":"Now you have all the info you need to take full advantage of the ING Banking app!
"}},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","publishedAt":"2024-03-09T12:44:36Z","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","updatedAt":"2024-03-09T12:48:35Z","width":160},"intro":"Need help? Watch our quick video guides","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","publishedAt":"2022-08-08T09:58:47Z","transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","updatedAt":"2022-08-08T09:59:02Z","width":722},"intro":"Guidance on how to block a card.","link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"},"title":"Lost or stolen card?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","publishedAt":"2024-07-25T12:06:57Z","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","updatedAt":"2024-07-25T12:10:21Z","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app. You can easily find Ida in the ‘Services' menu at the bottom of your screen.","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","publishedAt":"2023-10-16T16:15:58Z","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","updatedAt":"2023-12-21T15:24:39Z","width":806},"intro":"Join our 1.5 million active users. Simple, secure, and fast, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"}],"componentType":"cards"}]},"hasMacro":false,"id":"6cc8b9c6-5d98-4ce6-9f86-f31ea1fbf383","legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal mentions"},{"componentType":"paragraph","richBody":{"value":"The Home'Bank, Business'Bank Services and ING Banking app are available to all Home'Bank, Business'Bank, ING Banking subscription holders (subject to acceptance by ING and mutual agreement).
The call charges and, if applicable, the charges for the use of data to access and to use the call via the ING Banking app shall be borne by the user.
All relevant information, such as the Home'Bank, Business'Bank Conditions, (annexed to ING’s General Regulations), the ING Banking Terms and Conditions, transaction fees, is available on www.ing.be, at your ING branch and by telephone on +32 2 464 60 04.
"}},{"componentType":"paragraph","richBody":{"value":"Apple Pay is a payment application offered by Apple Inc., located at One Infinite Loop Cupertino, CA 95014, United States, that allows you to initiate card transactions. The general terms and conditions set by Apple apply to this service.
ING Belgium customers who are over 16 years old, have active ING debit cards and a compatible Apple device, can link their card free of charge. ING's ApplePay Regulations and the applicable terms and conditions of the linked card are available on ing.be, at your ING branch and by telephone on +32 2 464 60 04.
"}},{"componentType":"paragraph","richBody":{"value":"The ING More pack includes insurance products designed to make your daily life safer, whether you are travelling, shopping online or attending events.
Below is an overview of the insurances included in the ING More pack.
For complete and detailed information, please refer to the terms & conditions of each insurance product and non-insurance service.
Travel insurance
The travel insurance is provided under AXA Partners Travel Assistance and is underwritten by Inter Partner Assistance SA.
It offers comprehensive protection for trips of up to 90 days, including urgent medical assistance and medical expenses abroad, teleconsultations and travel accidents. Your trips are insured as long as they are fully paid with the account linked to your ING More pack.
Coverage limits:
- Medical assistance and expenses: up to €100,000
- Travel Accidents: up to €100,000
- Rescue and search costs: up to €30,000
Exclusions apply, including medical expenses without prior approval, treatments received in your country of origin, pre‑existing medical conditions, travel against medical advice or for medical treatment, non‑essential or planned medical care, travel to destinations under official travel advisories, claims related to alcohol or drug use, professional or high‑risk sports including off‑piste winter sports, and events known before booking the trip, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the travel insurance terms and conditions.
Cyber protection
The cyber insurance is provided under EUROP ASSISTANCE S.A.
Coverage for direct financial losses in the event of identity theft.
Coverage limits: €250 for identity theft. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including cash or goods theft, damage already covered by another insurer or by ING, incidents that occurred before the start of coverage; losses caused by poor cyber hygiene (such as missing security updates or lack of antivirus); incidents involving illegal or pirated software; failures of external infrastructures (e.g. internet or power outages); indirect or undocumented losses (e.g. loss of profit or reputational damage); and damage to or replacement of devices, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the cyber insurance terms and conditions.
ID Protect
A service that scans the deep and dark web to detect whether your personal data have been compromised, such as leaked credentials or illicit use of your information, and sends you alerts so you can take prompt action.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App.
For full details, please check the ID Protect service terms and conditions.
Delivery protection
The delivery protection insurance is provided under Chubb European Group SE.
Coverage for eligible purchases not delivered, damaged or stolen during delivery, as long as you paid with the account linked to your ING More pack.
Eligible items include goods that are: purchased new for personal use, bought from a registered retailer and transported by a professional transport operator.
Coverage limit: €750 per year.
Exclusions apply, including negligence or non‑reported theft, certain categories of items such as jewellery, vehicles, cash, animals and perishables; damage, loss or theft caused by negligence (e.g., leaving parcels unattended for an excessive period); theft of items stored at a collection point; claims where proof of delivery shows a signature or photo; claims with no valid tracking information; and cases where an incorrect delivery address contributed to the loss, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the delivery guarantee terms and conditions.
Purchase protection
The purchase protection insurance is provided under Chubb European Group SE.
It covers the repair or replacement cost of eligible purchases of at least €50 in the event of accidental damage, theft or loss within 90 days of purchase (or delivery, if later), provided the item was paid for using the account linked to your ING More pack.
Coverage limits: €3,000 per claim and per year.
Exclusions apply, including purchases of live animals and plants, perishable goods, digital items and jewellery, as well as other categories such as cash, vehicles, antiques and collectibles; second‑hand or used goods; normal wear and tear, cosmetic damage or manufacturing defects; damage covered by the manufacturer’s warranty; damage or theft caused by carelessness, or negligence; theft of items left unattended; and items lost or stolen without timely reporting, such as theft not reported to the police within 48 hours, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the purchase protection terms and conditions.
Event cancellation protection
The event cancellation protection is provided under Chubb European Group SE.
It covers refund of the non‑refundable part of your ticket for eligible cancellation reasons, as long as you paid the ticket with the account linked to your ING More pack.
Eligible reasons include: serious unforeseen illness, injury or death of you or an immediate family member; being required by the police after a burglary or major damage at home, delay or disruption of your transport, vehicle breakdown or accident causing over 3 hours’ delay.
Coverage limit: €500 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including events cancelled or changed by the organiser, tickets with travel or accommodation, business tickets, season passes, work obligations, known circumstances before purchase, pre‑existing medical conditions, pandemics , missing or invalid ID, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the event cancellation insurance terms and conditions.
Legal information concerning the ING More
The ING More is a pack that contains an ING More account. The ING More Account is a current account for adult private individuals. It can be applied for in an ING branch or directly online at ing.be, by using the ING Home’Bank services or the ING Banking app, and is opened upon signature of an account opening form at an ING branch or remotely in the case of online applications. Online applications to open an account (via ing.be) are reserved solely for legally competent private individuals residing in Belgium at the time of application and with an e-mail address. A maximum of two account holders per ING More Account and no mandate holder can be authorized if an application is submitted online (via ing.be or the digital channels). Unless otherwise agreed, if there are two account holders, each holder has the same administrative powers and signs alone for his or her transactions (including closure of the account).
The pack contains the following insurances: Travel insurance, Cyber protection insurance, Delivery protection, Purchase protection and Event cancellation protection. ING has taken out insurance policies as the policyholder for the benefit of its clients with Insurers: AXA Partners Travel Assistance, EUROP ASSISTANCE S.A, Chubb European Group SE, AWP P&C S.A
This pack also includes the following optional ancillary service:
- an ING Visa Classic credit card under the acceptation of ING Belgium, to be requested by (one of) the account holder(s). The relevant terms and conditions and information can be found on the Charges and regulations page on www.ing.be;
- an Amazon Prime subscription (provided by Amazon BE) to be requested by (one of) the account holder(s) on www.amazon.com.be and subject to the terms and conditions of Amazon mentioned on its website;
The account holder may waive/not request all or part of these ancillary services without price reduction. At any time, the customer may change or terminate the pack or the account, free of charge.
Fees are subject to change with prior notification.
Any opening of an ING More is subject to prior acceptance by ING Belgium SA/NV and mutual agreement. Terms and conditions of the ING More (regulations, rates, Fee Information Document and additional information) are available at all ING branches, at ing.be or by phone on +32 2 464 60 04
Read the following legal documents for more detailed terms & conditions:
Home'Bank, Business'Bank and the ING Banking app are available to all Home'Bank, Business'Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home'Bank, Business'Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on 02 464 60 04.
ING+ deals Belgium aims to offer its clients discounts or cashback at partner retailers such as Delhaize, Booking, Amazon, and more. For more information, visit ING+ deals: enjoy exclusive discounts - ING Belgium
ING Belgium NV/SA – Bank/Lender – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via ing.be/contact – Insurance broker, registered with the FSMA under the number 0403.200.393. - Publisher responsible: Cédric Lebegge - Marnixlaan/Avenue Marnix 24, B-1000 Brussels – Z730072E – 05/26
Insurance intermediary: Bolttech Europe Brokerage S.A.S. – 43 Rue de Liege, 75008, Paris, France – VAT: FR08 892665811 - RCS 892 665 811 – Plate-forme d'assurance intégrée | bolttech – Insurance broker, registered with the ORIAS under the number 21001112
"},"title":"ING More Pack :"},{"componentType":"paragraph","richBody":{"value":"ING+ deals Belgium aim to provide its customers with benefits in the form of discounts for purchases from its business partners. Within the framework of ING+ deals, ING Belgium organises one or more Promotions of a limited duration in the course of each year. For each Promotion, ING Belgium communicates, through its Home'Bank / ING Banking services, the list of participating business partners and the benefit(s) offered to them. These benefits are guaranteed within the limits (conditions and/or terms) set in the offer of the business partner.
To participate in a Promotion, the ING Belgium Customer must register for it via the "ING+ deals" page of ING Belgium's Home'Bank / ING Banking services. Before registering for a Promotion, the Customer must provide an account to which all the discounts due in respect of the Promotions will be reimbursed. The Customer must be the holder or joint holder of this account and it must be an ING Lion Account (ING Do Basic) or an ING Green Account (ING Do More) with ING Belgium. This reference account will remain the same for any new Promotions organised by ING Belgium.
Cashback will be paid:
> following the date of the Customer’s purchase as referred to in the Promotion, or
> if a right of renunciation/withdrawal to be exercised with the trading partner is applicable to the purchase made under the Promotion, following the end date of the period of renunciation/withdrawal defined by the terms and conditions of the business partners’ offers, to the extent that you have not exercised this right of renunciation/withdrawal. If this right is exercised, the Customer automatically loses his/her right to reimbursement of the discount within the framework of the Promotion in question. The aforementioned period will in any case never exceed 45 calendar days from the date of the Customer’s purchase as referred to in the Promotion.
A Customer may register for a Promotion for the duration of its validity, and, if applicable, from the publication of its announcement as defined in point 2 of the Regulations governing “ING+Deals” and its special offers. If the Customer registers for an ongoing action, he/she nevertheless benefits of all advantages related to the said action for the duration of the latter, in accordance with the terms and/or conditions set out in the offer made by the business partners and for all his/her purchases, even if purchases were made prior to the registration in question. However, in order to benefit from the discount offered on online purchases within the framework of a Promotion (provided that this possibility is offered under the terms of the Promotion in question), the Customer must connect to the "ING+ deals" page of the ING Belgium Home'Bank / ING Banking services beforehand, and click on the offer of the business partner in question, in order to be redirected to the said business partner's website.
All relevant terms and conditions are available at www.ing.be, from all ING branches or by calling +32 2 464 60 04. Read the ING+ deals terms and conditions.
"}},{"componentType":"paragraph","richBody":{"value":"ING Belgium NV/SA – Bank – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact via ing.be/contact
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