{"type":"document","data":{"id":"efdfa807-3c45-4fa5-9c5b-86ec690518ea","localeString":"en-GB","publishDate":"2025-12-22T15:38:26.667+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"itsme® lets you confirm your digital identity with your smartphone. So you can use itsme® to open your account and instantly create your profile in the ING Banking app, sign payments, and connect to Home'Bank and Business'Bank."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"With the free itsme® app, you can open your current account and instantly create your profile in the ING Banking app, confirm your identity, sign online payments, and connect to ING Home’Bank and Business’Bank. In just a few clicks and without a single card reader in sight.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/b77960cf-4536-4e04-b9ee-83930089d90d/itsme1","type":"image","width":814,"original":"https://assets.ing.com/m/fc857feb98f991f/original/itsme1.jpg","extension":"jpg"},"title":"All about itsme®","subtitle":"Connect, confirm your identity and pay securely!"},"headerNotification":{"notification":{"body":"Ready to create your itsme® profile? See the video below.","notificationType":"success","productTaxonomy":{"taxonomyType":"productTaxonomyContainer"},"personalizationTaxonomy":{"taxonomyType":"personalizationTaxonomy"}}},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What is itsme®?"},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160,"altTextEN":"banking app","altTextNL":"banking-app","altTextFR":"app bancaire","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","extension":"png"},"highlighted":false,"items":[{"body":"Itsme® forms a rock-solid link between the data on your electronic identity card (eID), smartphone SIM card and your smartphone itself to create a secure and unique ID.","title":"Extremely secure"},{"body":"Once you’ve set up itsme® on your smartphone, you can use it to confirm your identity simply by entering your PIN or with your fingerprint or facial recognition.","title":"Easy to use"},{"body":"Enjoy instant access to becoming an ING client, opening accounts, signing transactions, updating personal information, and logging into ING Home'Bank and Business’Bank. You can even sign contracts with us like your mortgage!","textLink":{"url":"/en/individuals/daily-banking/compare-bank-accounts","text":"Not a client yet? Open your ING current account with itsme® and become one in a couple of clicks."},"title":"Banking made simple"},{"body":"You can also use itsme® to confirm your identity for other online services like logging in to Tax-on-web, your health insurance fund, or ordering service vouchers and much more!","textLink":{"url":"https://www.itsme-id.com/en-BE/partners","text":"Find all itsme partners here."},"title":"Use it everywhere"}]},{"componentType":"sectionTitle","title":"How to set up itsme®?"},{"componentType":"paragraph","title":"Check below video on how to create easily your itsme® profile.","richBody":{"value":"

"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/15ad91bdbf64c0c2/original/ing-itsme-howto-en.mp4","videoPreviewURLs":["https://assets.ing.com/m/15ad91bdbf64c0c2/1080p-ing-itsme-howto-en.mp4","https://assets.ing.com/m/15ad91bdbf64c0c2/480p-ing-itsme-howto-en.mp4","https://assets.ing.com/m/15ad91bdbf64c0c2/720p-ing-itsme-howto-en.mp4","https://assets.ing.com/m/15ad91bdbf64c0c2/mp4-ing-itsme-howto-en.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/15ad91bdbf64c0c2/mini-ing-itsme-howto-en.jpg","webimage":"https://assets.ing.com/m/15ad91bdbf64c0c2/webimage-ing-itsme-howto-en.jpg","thul":"https://assets.ing.com/m/15ad91bdbf64c0c2/thul-ing-itsme-howto-en.jpg"},"extension":["mp4"]}},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Double check your details","body":"You can check that in an instant in the personal details section of your ING Banking app, or Home'Bank/Business'Bank.","textLink":{"url":"https://ebanking.ing.be/banking/settings/details","text":"Log in to Home'Bank/Business'Bank"}},{"title":"Create your itsme® account","body":"Follow the instructions in the above 2 min. video or on the itsme® website.","textLink":{"url":"https://www.itsme-id.com/en-BE/get-started","text":"Itsme® website"}},{"title":"Start using itsme®","body":"Connect, confirm your identity and pay securely."}]}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"paragraph","title":"Are you new to itsme®?","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"What exactly is itsme® and what are the conditions for creating an itsme® account?","richBody":{"value":"

Belgian Mobile ID is a joined project of Belgium's leading banks and mobile telecom providers. Itsme® provides all Belgian citizens with a unique and secure mobile identity. So there can no longer be any doubt about the identity of the person trying to enter a secure site or sign a transaction or electronic document online.

To be able to create an account you

Note : only 1 account per person and per mobile phone number is allowed.

 

"}},{"title":"Tips before installing itsme®","richBody":{"value":"
  1. Make sure the mobile phone number you’ve given to ING is up to date. You can update your phone number and contact details via your personal settings in the ING Banking app, Home’Bank or Business’Bank.
  2. Check that your identity details are up to date. For example, if you’ve received a new Belgian electronic identity (eID) card since your last contact with ING, please take a moment to share your new ID card information via one of the ING kiosks at your local ING branch. The ING kiosk machine is located at the entrance to the branch, no need to worry about opening hours. If you have an eID card reader you can also share your updated details with us online via this link.
"}},{"title":"How do I activate itsme® for the first time?","richBody":{"value":"
  1. Check if your personal details are up to date before activating itsme®. 
  2. Download the itsme® app on your smartphone.
  3. Open the itsme® app, enter your mobile phone number and choose ING below the identification method.
  4. Accept the exchange of your identity details with ING.
  5. Finalize the creation of your itsme® profile in the ING Banking app.
"}},{"title":"How secure is itsme® and what happens with my personal data?","richBody":{"value":"

Itsme® is an extremely secure way to confirm your digital identity. The system works by linking the unique data contained in your electronic identity card with that of the SIM card in your smartphone. Together with the 5-digit itsme PIN known only by you, this unique mobile identity ensures maximum security for your e-banking and other online services. 

No information will be transferred without your explicit consent. You can see exactly in the app what data you are sharing, what you are doing and with which partner!

"}},{"title":"I turned 13 or 18 and would like to start using itsme®. It’s not working, what should I do?","richBody":{"value":"

If you're 13 and you’re having troubles installing itsme®, it’s probably because you still have to share the latest version of your eID card with ING. You can do this by presenting your eID card at the counter of your local ING branch.

If you didn’t get a new eID card when your turned 18 and your old one is still valid, you’ll have to go by the local administration to activate the electronic signature certificates. Afterwards you should be able to create an itsme® account.

"}}]},{"componentType":"paragraph","title":"Want to update your itsme® account?","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"How do I activate itsme® on my new smartphone?","richBody":{"value":"

To configure itsme® on your new device, please follow these steps:

On your new mobile phone:

  1. Download the itsme® app (if this is not yet done).
  2. Enter your phone number and select ‘Reactivate’ on the popup.
  3. Select your bank and follow the steps.
  4. A code will be sent to you by text message. Enter it in the app.
  5. Choose your 5-digit PIN and confirm it.

If the above steps do not work, visit the itsme.be web site with your eID card and card reader:

  1. Block your account with your mobile number and your place of birth.
  2. Validate the information and wait for the confirmation message.
  3. Reactivate your account through the website.
"}},{"title":"What steps should I take after recently moving?","richBody":{"value":"

First, make sure that the address has been updated on your eID with your local administration. 

Once that’s done, inform itsme® and ING of the address change.

If you have an eID card reader: first update your address via the itsme® update form,

Then you can communicate your new address to the bank  with itsme by using your ING Banking app, Home’Bank or Business’Bank, in your personal detail section, or through our website .

If you have no eID card reader, the best is to insert your new eID into a kiosk machine that is available at the entrance of your ING branch.

"}},{"title":"What steps should I take if I’ve lost my phone or if it has been stolen?","richBody":{"value":"

Don’t panic... itsme® can't be used without personal pin code or biometrics. For the sake of security, we recommend that you block your itsme® account via the itsme® website. Bear in mind that once your account is blocked, you will no longer be able to use it to access any of the services previously linked to your itsme® account, unless you unblock it. We also recommend that you block your ING Banking mobile profile via Home’Bank or Business'Bank. 

"}},{"title":"I have a new phone number. How do I change the one linked to my itsme® account?","richBody":{"value":"

If you want to change the mobile number linked to your itsme® account, you will need to contact itsme® customer support  to have your account reset. You will then be able to re-install the itsme® app on your smartphone and create a new account.

Please note, your itsme® account is based on the unique combination of your smartphone, your SIM card and your itsme® code. For your own security, it is therefore not possible to use the same itsme® account with two different mobile numbers at the same time.

"}},{"title":"My eID card has been renewed. How do I update my itsme® profile?","richBody":{"value":"

If you received a new eID card from your local administration, inform itsme® and ING.

If you have an eID card reader: first update your data via the itsme® update form.  

Then you can communicate your new eID data to the bank through itsme® by using your ING Banking app, 

Home’Bank  in your personal detail section, or through our website. 

If you have no eID card reader : the best is to insert your new eID into a kiosk machine that is available at the entrance of your ING branch. Note : if you created your itsme® account with ING, we will inform itsme®automatically of your eID card renewal.

"}}]},{"componentType":"paragraph","title":"Looking for guidance on using itsme®?","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"What steps should I take if I’m experiencing difficulties logging in with itsme®?","richBody":{"value":"

First check that your itsme® account is active via Home'Bank or Business’Bank. You will need to log in with the ING QR Code  or your bank card and card reader.

If you're still unable to log in to your itsme® account, read through the frequently asked questions on this page or on the itsme® website. If you are still experiencing issues, you can also contact the itsme® helpdesk by filling in the online form.

"}},{"title":"How do I unblock my itsme® account?","richBody":{"value":"

You can unblock your itsme® account via the ING Banking app, Home'Bank or Business'Bank. Connect using the ING QR Code that appears (requires the ING Banking app to scan it) or with your bank card and card reader. Then follow the given steps.

"}},{"title":"I’m having trouble signing online payments with itsme®? What should I do?","richBody":{"value":"

In order to use itsme® to sign online payments with Bancontact, Maestro, Visa and Mastercard (Business cards included), the following conditions apply:

"}},{"title":"How do I install the ING Banking app using itsme®?","richBody":{"value":"

Step 1: download the ING Banking app through the App store (iOS) or Google Play (Android).

Step 2: open the ING Banking app on your smartphone and follow the steps.

Need more help? Watch this video with step-by-step instructions.

"}},{"title":"How do I open an account as a new customer that is immediately active?","richBody":{"value":"

1.    Go to the ing.be website, click “open an account” at the top and choose your favourite account pack.
2.    Click “Open my account” and follow the steps. 
3.    Select itsme® for the opening. 
4.    Your account is immediately active and immediately visible in the ING Banking app and in Home’Bank.


Do you need any extra help? Then watch this video.

Tip: you can only use itsme® if you open an account for yourself as sole holder. However, you can very easily add a second holder afterwards via the ING Banking app and Home'Bank. You don’t even have to visit a branch to do so!

"}}]},{"componentType":"sectionTitle","title":"Services and contact"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Download the app","intro":"Join our 1.5 million users. Simple, secure, the ING Banking app saves you both money and time so you can live your life to the fullest!","image":{"transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","width":806,"altTextEN":"app QRR code EN","altTextNL":"app QRR code","altTextFR":"app QRR code","altTextDE":"app QR code","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Our top 10 precautions","intro":"for your transactions using a smartphone or tablet","image":{"transformBaseUrl":"https://assets.ing.com/transform/eb3d520a-f5ff-41a7-8cef-dfac9e47ec8e/Savings_goals-Tools_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/6c368d3243c21e12/original/Savings_goals-Tools_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/fraud-and-security/online-security/ten-security-tips-for-your-smartphone"}}]},{"componentType":"paragraph","richBody":{"value":"

"},"textLinks":[{"url":"/en/individuals/services","text":"More services and how to contact us"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"two-steps-authentification","body":"Installing an alarm system","image":{"transformBaseUrl":"https://assets.ing.com/transform/80174f56-71c9-45e1-b02c-48c5144db73f/2-steps-authentification-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/7aea2a80be116448/original/2-steps-authentification-1920.jpg","extension":"jpg"},"date":"2022-06-23","link":{"url":"/en/individuals/fraud-and-security/online-security/two-steps-authentification"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Itsme® anti-fraud protection","body":"Advice from our experts","image":{"transformBaseUrl":"https://assets.ing.com/transform/3d45608b-c0f1-4c7d-82fb-c09a5d23b13d/Itsme-phishing-protection-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/57402e0b6d92ec83/original/Itsme-phishing-protection-1920.jpg","extension":"jpg"},"date":"2022-06-23","link":{"url":"/en/individuals/fraud-and-security/online-fraud/itsme-fraud-protection"}}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"

Legal information concerning itsme®

The offer of "itsme” (or "Belgian Mobile ID”) services and "itsme for ING BE” (or "Belgian Mobile ID for ING BE”) services is valid subject to acceptance by ING Belgium S.A. and by Belgian Mobile ID S.A. and subject to mutual agreement. The terms and conditions (General Terms and Conditions and other supplementary information) are available, for the "itsme” services, at itsme.be and, for the "itsme for ING BE” services, from any ING branch or at ing.be.

The "itsme” services are provided by Belgian Mobile ID SA (Place Sainte-Gudule 5, 1000 Brussels - VAT 0541.659.084 - BE64 0017 1071 6652) and offered by ING Belgium S.A./nv. (partner of Belgian Mobile ID S.A.) and the "itsme for ING BE” services are provided by ING Belgium S.A./nv.

"}}]}}}