Can't find your card and are unsure if it's lost?
Here's a useful tip: you can temporarily pause your card. You can easily reactivate it once you find it or need it again.
"},"title":"Don't need for a while?"},{"componentType":"paragraph","richBody":{"value":"Contactless payments are easy. Just present your card at a payment terminal showing the contactless symbol. You don't need to insert your card or enter your PIN for transactions up to €50. The limit for consecutive contactless transactions is €100. This feature is activated by default on your card, but you can easily deactivate it. Deactivating contactless payments means you will need to insert your card into a terminal to pay.
"}},{"componentType":"paragraph","richBody":{"value":"Do you often shop online?
For example:
You have several solutions to make each online payment quickly and securely. You can make online payments by default with your debit or credit card, but you can easily deactivate this feature.
"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"accordionList":[{"richBody":{"value":"Yes, you can adapt your debit or credit card's settings whenever you want. The change is immediate.
"},"title":"Can I adapt my settings whenever I want?"},{"richBody":{"value":"If you pause your debit or credit card temporarily:
If your debit or credit card is lost or stolen, block it immediately. You can do this using the service in the ING Banking app, in Home'Bank/Business'Bank, or by calling Card Stop at +32 78 170 170. Follow the instructions for a lost or stolen card. (Replacing a lost or stolen ING debit or credit card costs €9.99). A new card will be sent by post within 5 working days to your registered postal address.
"},"title":"If my card is lost/stolen, what should I do?"},{"richBody":{"value":"If you deactivate contactless payments:
If ING temporarily pauses your card (e.g. due to suspicion of fraud), you cannot reactivate the card yourself.
"},"title":"Can I unblock a card that has been blocked by ING?"},{"richBody":{"value":"If you deactivate online payments:
Go to Services > Cards > Adapt debit card settings / Adapt credit card settings.
"},"title":"You can do this easily in the ING Banking app or in Home'Bank/Business'Bank"},{"componentType":"sectionTitle","title":"Contact and services"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","width":722},"intro":"Here’s how to block it","link":{"url":"https://ebanking.ing.be/banking/card-stop"},"title":"Card lost or stolen?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextEN":"banking app","altTextFR":"app bancaire","altTextNL":"banking-app","extension":"png","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160},"intro":"Discover how the app can make life easier.","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the ING Banking app"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/ecaabaf9dcdea56/original/Woman-putting-a-debit-card-in-a-payment-terminal-in-the-supermarket.jpg","transformBaseUrl":"https://assets.ing.com/transform/c6dab467-b5a0-4b87-afc3-995a3f2ea00b/Woman-putting-a-debit-card-in-a-payment-terminal-in-the-supermarket","type":"image","width":6240},"intro":"Manage your debit card online, 24/7","link":{"url":"/en/individuals/daily-banking/manage-your-debit-card"},"title":"Manage your debit card"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160},"intro":"All services for debit and credit cards","link":{"url":"/en/individuals/services/service-section-open/my-cards---selection-page"},"title":"Cards"}],"componentType":"cards"}]},"hasMacro":false,"id":"e52085f8-bb14-4459-8c82-bfb7e91157b5","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Branches","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"subtitle":"Adapt easily the settings of your debit/credit card in the digital flows","title":"Adapt card settings"}},"publishDate":"2026-04-17T16:32:48.884+02:00"}}