{"type":"document","data":{"id":"e52085f8-bb14-4459-8c82-bfb7e91157b5","localeString":"en-GB","publishDate":"2026-04-17T16:32:48.884+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Easily manage your debit or credit card settings online: Pause your card temporarily and activate or deactivate contactless and online payments."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"title":"Adapt card settings","subtitle":"Adapt easily the settings of your debit/credit card in the digital flows"},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Accounts and cards"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Block or unblock temporarily"},{"componentType":"paragraph","title":"Don't need for a while?","richBody":{"value":"<ul class=\"check-mark\"><li><strong>Pause your debit or credit card temporarily</strong></li></ul><p>Can&apos;t find your card and are unsure if it&apos;s lost?</p><p><strong>Here&apos;s a useful tip:</strong> you can temporarily pause your card. You can easily reactivate it once you find it or need it again.</p>"},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/f58b76d8-1dc1-4100-834a-bb8392f8cd50/wallet","original":"https://assets.ing.com/asset/f58b76d8-1dc1-4100-834a-bb8392f8cd50/wallet.svg","extension":"svg"}},{"componentType":"paragraph","richBody":{"value":"<ul class=\"check-mark\"><li><h4>Activate or deactivate contactless payments</h4></li></ul><p>Contactless payments are easy. Just present your card at a payment terminal showing the contactless symbol. You don&apos;t need to insert your card or enter your PIN for transactions up to €50. The limit for consecutive contactless transactions is €100. This feature is activated by default on your card, but you can easily deactivate it. Deactivating contactless payments means you will need to insert your card into a terminal to pay.</p>"}},{"componentType":"paragraph","richBody":{"value":"<ul class=\"check-mark\"><li><h4>Activate or deactivate online payments</h4></li></ul><p>Do you often shop online?</p><p>For example:</p><ul><li>Booking a flight or a concert</li><li>Ordering clothes</li><li>Buying a computer</li></ul><p>You have several solutions to make each online payment quickly and securely. You can make online payments by default with your debit or credit card, but you can easily deactivate this feature.</p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"Can I adapt my settings whenever I want?","richBody":{"value":"<p>Yes, you can adapt your debit or credit card&apos;s settings whenever you want. The change is immediate.</p>"}},{"title":"What is the impact of pause/block my card temporarily?","richBody":{"value":"<p>If you pause your debit or credit card temporarily:</p><ul><li>You will not be able to use this card for withdrawals or payments any more. This includes mobile payments using Apple Pay, Google Pay or Bancontact.</li><li>Automatic recurring payments for online subscriptions (like streaming or music services) linked to the card will not be possible either.</li><li>If you temporarily pause the only card you have, you can only log in to Home’Bank or Business’Bank using itsme or a QR code.</li></ul>"}},{"title":"If my card is lost/stolen, what should I do?","richBody":{"value":"<p>If your debit or credit card is lost or stolen, block it immediately. You can do this using the service in the ING Banking app, in Home&apos;Bank/Business&apos;Bank, or by calling Card Stop at <a href=\"tel:+3278170170\">+32 78 170 170</a>. Follow the instructions for a lost or stolen card. (Replacing a lost or stolen ING debit or credit card costs €9.99). A new card will be sent by post within 5 working days to your registered postal address.</p>"}},{"title":"What is the impact of deactivating contactless payments?","richBody":{"value":"<p>If you deactivate contactless payments:</p><ul><li>You will only be able to pay with your card by inserting it into a terminal.</li></ul>"}},{"title":"Can I unblock a card that has been blocked by ING?","richBody":{"value":"<p>If ING temporarily pauses your card (e.g. due to suspicion of fraud), you cannot reactivate the card yourself.</p>"}},{"title":"What is the impact of deactivating the online payments?","richBody":{"value":"<p>If you deactivate online payments:</p><ul><li>You will not be able to make online payments any more.</li><li>Automatic recurring payments for online subscriptions (like streaming or music services) linked to the card will be refused.</li></ul>"}}]},{"componentType":"sectionTitle","title":"Manage your card settings easily in our digital channels"},{"componentType":"paragraph","title":"You can do this easily in the ING Banking app or in Home'Bank/Business'Bank","richBody":{"value":"<p>Go to Services &gt; Cards &gt; Adapt debit card settings / Adapt credit card settings.</p>"}},{"componentType":"sectionTitle","title":"Contact and services"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Card lost or stolen?","intro":"Here’s how to block it","image":{"transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","width":722,"original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","extension":"svg"},"link":{"url":"https://ebanking.ing.be/banking/card-stop"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app, in the ‘Services' menu at the bottom of your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080,"original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","extension":"svg"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","width":160,"original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","extension":"jpg"},"link":{"url":"/en/individuals/services/get-in-touch"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Download the ING Banking app","intro":"Discover how the app can make life easier.","image":{"transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160,"altTextEN":"banking app","altTextNL":"banking-app","altTextFR":"app bancaire","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/ing-banking-app"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Manage your debit card","intro":"Manage your debit card online, 24/7","image":{"transformBaseUrl":"https://assets.ing.com/transform/c6dab467-b5a0-4b87-afc3-995a3f2ea00b/Woman-putting-a-debit-card-in-a-payment-terminal-in-the-supermarket","type":"image","width":6240,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/ecaabaf9dcdea56/original/Woman-putting-a-debit-card-in-a-payment-terminal-in-the-supermarket.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/manage-your-debit-card"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Cards","intro":"All services for debit and credit cards","image":{"transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160,"original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","extension":"svg"},"link":{"url":"/en/individuals/services/service-section-open/my-cards---selection-page"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Forgotten your PIN code?","intro":"View your PIN code in the ING Banking app","image":{"transformBaseUrl":"https://assets.ing.com/transform/5b285531-33b0-414e-bf7b-34e3adcd1f20/consult_pin-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/32241a9fec3e3072/original/consult_pin-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/consult-pin"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Problem with your debit card?","intro":"Order your new card","image":{"transformBaseUrl":"https://assets.ing.com/transform/b762dbec-069f-4f84-9402-25d1ba05742e/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone","type":"image","width":1920,"original":"https://assets.ing.com/m/295e77da4d1dd5d6/original/Large_MS-PPT_Web-Young-woman-in-sunglasses-riding-an-electric-bike-and-checking-her-phone.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/order-new-card"}}]}]}}}