Our website and Mobile Apps have been designed with these accessibility norms in mind, we are continuously working to improve the user experience for all visitors.
"},"title":"We improve the user experience for all visitors"},{"alignedImage":{"position":"left","extension":"svg","original":"https://assets.ing.com/m/1fbc65617d1ef1c9/original/elderlygoalwalkermannopadding.svg","transformBaseUrl":"https://assets.ing.com/transform/4591348b-aa71-4a3e-be18-dd4a86bcfdd7/elderlygoalwalkermannopadding"},"componentType":"paragraph","richBody":{"value":"
You can have access to the supported browser version on this page
"},"title":"Our website is designed to be compatible with the following browsers:"},{"alignedImage":{"position":"left","extension":"svg","original":"https://assets.ing.com/m/364935b4ec73143f/original/prostheticlegwomancatnopadding.svg","transformBaseUrl":"https://assets.ing.com/transform/f1747d6c-b057-48fc-b215-6efbed3ce260/prostheticlegwomancatnopadding"},"componentType":"paragraph","richBody":{"value":"Despite our best efforts to ensure accessibility, some content may not be fully accessible yet. We are working to address these limitations and will update this statement as improvements are made.
"}},{"componentType":"sectionTitle","title":"Some improvement we are working on:"},{"accordionList":[{"richBody":{"value":"We are enhancing the consistency between our menus and navigation across all channels to provide consistent wayfinding.
"},"title":"Consistency Across Channels"},{"richBody":{"value":"We are refining the text in action buttons, titles, navigation, error messages, and sequences to be more meaningful. We are also actively working on simplifying our written content to meet B2 language standards.
"},"title":"Meaningful Text"},{"richBody":{"value":"We are working on ensuring that all images provide meaningful context, with appropriate alt text, and avoiding text within images.
"},"title":"Image Context and Alt Text"},{"richBody":{"value":"we are still working on small updates regarding contrast and providing meaning only by colors.
"},"title":"Contrast and Color Issues"},{"richBody":{"value":"We are improving pure keyboard navigation to enhance navigation ease.
"},"title":"Keyboard Navigation"},{"richBody":{"value":"We are ensuring that all information is accessible via voice over
"},"title":"Voice Over Information"},{"richBody":{"value":"We do not provide landscape mode to our app yet.
"},"title":"Landscape Mode"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"We welcome your feedback"},{"componentType":"paragraph","richBody":{"value":"We are constantly working to improve our services, and as such we welcome your suggestions and comments. You can provide feedback to us in any of the three following ways:
"}},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextEN":"banking app","altTextFR":"app bancaire","altTextNL":"banking-app","extension":"png","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160},"intro":"Ask Ida, ING's digital assistant via Chat in your ING Banking app, in the 'Services' menu at the bottom your screen","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","width":32},"intro":"Locate the nearest ING branch or ATM to manage your banking needs in person","link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch","title":"Find a branch or an ATM"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"png","original":"https://assets.ing.com/m/628ea5d15f3f015b/original/call_outline_orange_rgb0.png","transformBaseUrl":"https://assets.ing.com/transform/716315df-7248-46cc-ab6a-064eeb577eba/call_outline_orange_rgb0","type":"image","width":200},"intro":"Dial directly +32 2 547 61 03, during business hours, Monday to Friday from 8am till 6pm.","link":{"url":"tel:003225476103"},"title":"Call Client Services"}],"componentType":"cards"}]},"hasMacro":false,"id":"620fab88-1366-4e90-81ee-31b3c118449b","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Daily Banking","url":"/en/individuals/daily-banking/branches-information"}},"componentType":"productHeader","coreHeader":{"body":"Cédric Lebegge, member of the executive committee of ING Belgium: \"At ING, our ambition is to be a bank that is accessible to everyone. This means designing inclusive and intuitive digital services that meet the needs of all individuals, including those with disabilities. Accessibility is not just a technical goal — it is a tangible expression of our commitment to inclusion and social responsibility. By placing our customers at the heart of everything we do, we are building a banking experience that is more human, more equitable, and more universal.\"\r\n\r\nWe recognize the importance of an accessible and safe digital environment within digital accessibility standards. \r\nWe are striving to make all ING pages fully WCAG 2.1 conformant at this moment to be in line with European norm (EN 301 549).","headerImage":{"altTextDE":"Jonge vrouw laat een klant vinylplaten zien bij een marktkraam op straat","altTextEN":"Young woman showing a customer some vinyl records at a market stall on the street","altTextFR":"Jeune femme montrant à un client des disques vinyles sur un étal de marché dans la rue","extension":"jpg","original":"https://assets.ing.com/m/5c7c2f57c4ae4937/original/Young-woman-showing-a-customer-some-vinyl-records-at-a-market-stall-on-the-street.jpg","transformBaseUrl":"https://assets.ing.com/transform/6f6bd87f-014b-432d-ac1c-81778f35e9b2/Young-woman-showing-a-customer-some-vinyl-records-at-a-market-stall-on-the-street","type":"image","width":1920},"subtitle":"ING is working towards an accessible digital platform using the Web Content Accessibility Guidelines (WCAG) standard.","title":"Accessibility statement for digital services"}},"publishDate":"2025-07-07T14:47:13.123+02:00"}}