{"type":"document","data":{"id":"41a34b3f-3665-4eb4-9f63-b471a9701b64","localeString":"en-GB","publishDate":"2025-06-04T13:43:31.103+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"ING Bank is committed to provide superior customer experience for all customers, including people with disability."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"This is the spirit of our customer promise: make banking clear and easy, available anytime and anywhere and to keep getting better. We are by your side with expert advice, support and guidance to help with your needs.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/513801e1-f38f-42f8-ab08-2db0d2d9db5d/Laughing-young-girl-sitting-by-some-fountains-in-a-park","type":"image","width":1920,"altTextEN":"Laughing young girl sitting by some fountains in a park","altTextFR":"Jeune fille rieuse assise près de fontaines dans un parc","altTextDE":"Lachend jong meisje zittend bij enkele fonteinen in een park","original":"https://assets.ing.com/m/5f4a04032122bbc5/original/Laughing-young-girl-sitting-by-some-fountains-in-a-park.jpg","extension":"jpg"},"title":"Accessibility and disability at ING","subtitle":"ING Bank is committed to provide superior customer experience for all customers, including people with disability."},"backLink":{"textLink":{"url":"/en/individuals/daily-banking","text":"Daily Banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"ING by your side"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"What’s happening at ING regarding accessibility?","intro":"Discover a summary of our accessibility efforts","image":{"transformBaseUrl":"https://assets.ing.com/transform/6f6bd87f-014b-432d-ac1c-81778f35e9b2/Young-woman-showing-a-customer-some-vinyl-records-at-a-market-stall-on-the-street","type":"image","width":1920,"altTextEN":"Young woman showing a customer some vinyl records at a market stall on the street","altTextFR":"Jeune femme montrant à un client des disques vinyles sur un étal de marché dans la rue","altTextDE":"Jonge vrouw laat een klant vinylplaten zien bij een marktkraam op straat","original":"https://assets.ing.com/m/5c7c2f57c4ae4937/original/Young-woman-showing-a-customer-some-vinyl-records-at-a-market-stall-on-the-street.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/accessibility-statement-for-digital-services"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"How can we support you in our Digital and physical channels?","intro":"Discover our practical guide","image":{"transformBaseUrl":"https://assets.ing.com/transform/4bb0a07e-a764-4929-a73d-77e4e194f3ed/Assistance-dog-looking-up-at-its-owner","type":"image","width":1920,"altTextEN":"Assistance dog looking up at its owner","altTextFR":"Chien d'assistance regardant son maître","altTextDE":"Hulphond kijkt op naar zijn baasje","original":"https://assets.ing.com/m/61a4ee065e9ebfac/original/Assistance-dog-looking-up-at-its-owner.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/how-can-we-help-with-your-disability"}}]},{"componentType":"sectionTitle","title":"We welcome your feedback"},{"componentType":"paragraph","richBody":{"value":"<p>We are constantly working to improve our services, and as such we welcome your suggestions and comments. You can provide feedback to us in any of the three following ways:</p>"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant via Chat in your ING Banking app, in the 'Services' menu at the bottom your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160,"altTextEN":"banking app","altTextNL":"banking-app","altTextFR":"app bancaire","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Find a branch or an ATM","intro":"Locate the nearest ING branch or ATM to manage your banking needs in person","image":{"transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch"},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Call Client Services","intro":"Dial directly +32 2 547 61 03, during business hours, Monday to Friday from 8am till 6pm.","image":{"transformBaseUrl":"https://assets.ing.com/transform/716315df-7248-46cc-ab6a-064eeb577eba/call_outline_orange_rgb0","type":"image","width":200,"original":"https://assets.ing.com/m/628ea5d15f3f015b/original/call_outline_orange_rgb0.png","extension":"png"},"link":{"url":"tel:003225476103"}}]}]}}}