*From an external source & deposited each month to the ING More account included in your pack ING More.
ING, as a policyholder, has taken out a group insurance policy for the benefit of its ING pack holders. You can find the full conditions, exclusions and limitations of the above insurances in the General Terms and Conditions Insurances as well as the Insurance Product Information Document at all ING branches and on www.ing.be .
"}},{"componentType":"paragraph","title":"Want to learn more about our new packs? Discover them here."},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-Go","altTextEN":"Icon-Go","altTextFR":"Icon-Go","altTextNL":"Icon-Go","extension":"png","original":"https://assets.ing.com/asset/a57ff965-e14d-4250-8938-719f6a20f66d/Icon-Go.png","transformBaseUrl":"https://assets.ing.com/transform/a57ff965-e14d-4250-8938-719f6a20f66d/Icon-Go","type":"image","width":320},"intro":"Everyday banking to get you going.","link":{"url":"/en/individuals/current-accounts-packs/pack-go"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"ING Go pack"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-More","altTextEN":"Icon-More","altTextFR":"Icon-More","altTextIT":"Icon-More","altTextNL":"Icon-More","extension":"png","original":"https://assets.ing.com/asset/eaa61762-e0d4-43c7-9771-0eea4368dfad/Icon-More.png","transformBaseUrl":"https://assets.ing.com/transform/eaa61762-e0d4-43c7-9771-0eea4368dfad/Icon-More","type":"image","width":320},"intro":"Everything you need. Plus More.","link":{"url":"/en/individuals/current-accounts-packs/pack-more"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"ING More pack"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-Extra","altTextEN":"Icon-Extra","altTextFR":"Icon-Extra","altTextNL":"Icon-Extra","extension":"png","original":"https://assets.ing.com/asset/68647f2e-1ea5-41db-98b8-dfe64feaa3c0/Icon-Extra.png","transformBaseUrl":"https://assets.ing.com/transform/68647f2e-1ea5-41db-98b8-dfe64feaa3c0/Icon-Extra","type":"image","width":320},"intro":"Go the extra mile in banking and in life.","link":{"url":"/en/individuals/current-accounts-packs/pack-extra"},"title":"ING Extra pack"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-Max","altTextEN":"Icon-Max","altTextFR":"Icon-Max","altTextNL":"Icon-Max","extension":"png","original":"https://assets.ing.com/asset/0b16ca1b-eb2c-4ed3-95ba-6cef7ef462f9/Icon-Max.png","transformBaseUrl":"https://assets.ing.com/transform/0b16ca1b-eb2c-4ed3-95ba-6cef7ef462f9/Icon-Max","type":"image","width":320},"intro":"Bank like you live. Freely.","link":{"url":"/en/individuals/current-accounts-packs/pack-max"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"ING Max pack"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"For young adults"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-More","altTextEN":"Icon-More","altTextFR":"Icon-More","altTextIT":"Icon-More","altTextNL":"Icon-More","extension":"png","original":"https://assets.ing.com/asset/eaa61762-e0d4-43c7-9771-0eea4368dfad/Icon-More.png","transformBaseUrl":"https://assets.ing.com/transform/eaa61762-e0d4-43c7-9771-0eea4368dfad/Icon-More","type":"image","width":320},"intro":"Including credit card, Travel insurance and Amazon Prime (activation optional).","link":{"url":"/en/individuals/current-accounts-packs/pack-more-youngsters"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"ING More 18 – 25 pack"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-Go","altTextEN":"Icon-Go","altTextFR":"Icon-Go","altTextNL":"Icon-Go","extension":"png","original":"https://assets.ing.com/asset/a57ff965-e14d-4250-8938-719f6a20f66d/Icon-Go.png","transformBaseUrl":"https://assets.ing.com/transform/a57ff965-e14d-4250-8938-719f6a20f66d/Icon-Go","type":"image","width":320},"intro":"Free for 18-25 years old! Including a current account, a debit card and 36 cash withdrawals.","link":{"url":"/en/individuals/current-accounts-packs/pack-go"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"ING Go 18 - 25 pack"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"For children"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/asset/b5477a92-4590-45ae-aec6-1ee774338aa2/Three-teenage-friends-having-a-snack-in-car.jpg","transformBaseUrl":"https://assets.ing.com/transform/b5477a92-4590-45ae-aec6-1ee774338aa2/Three-teenage-friends-having-a-snack-in-car","type":"image","width":5242},"intro":"Open a free ING Go to 18 account","link":{"url":"/en/individuals/current-accounts-packs/youth-account"},"title":"Children between 8 and 17 years old?"}],"componentType":"cards"}]},"freeHeaderLayout":"none","hasMacro":false,"id":"0e333563-d87c-41d3-abbc-ca95dc0a1f20","legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal mentions"},{"componentType":"paragraph","richBody":{"value":"*Participation occurs automatically upon opening one of the ING packs (ING Go, ING More, ING Extra or ING Max) between 08/06/2026 and 19/07/2026 included (subject to acceptance by ING Belgium and to mutual agreement). Participants must perform at least one incoming transaction of minimum 50 euros on the account included in the subscribed ING pack by 26/07/2026 included.
The offer is reserved for private individuals over the age of 18 who are not yet holders (or joint holders) of an ING pack on 08/06/2026. All participants must be Belgian residents. The offer is limited to a single payment of 50 euros per account (whether it is opened in the name of one or more account holders) and per person (one person can only benefit once from the campaign, regardless of the number of packs subscribed). The amount will be paid by 01/10/2026 included into the current account included in the subscribed ING pack. This offer cannot be combined with other ING offers for the same service. Participation in this action implies acceptance of the rules. You can consult them online, in branch or on ing.be. Customers who do not wish to take part in the action can send an e-mail by 19/07/2026 included to optoutcampaign@ing.com or contact their nearest ING branch and will not receive any further communication nor will their transactional data be processed for the purpose of this action.
The ING packs (ING Go, ING More, ING Extra and ING Max) each include a current account which is intended for adult private individuals and can be applied for at an ING branch, online (at ing.be) or via ING’s Home Banking services and the ING Banking App. The packs are opened after online confirmation for single holders or signing power of attorney documentation online for joint holders or in an ING branch. Only legally capable, adult natural persons residing in Belgium at the time of the application and having an e-mail address can apply for the account opening online (at ing.be). If the account opening is applied for online, a maximum of two account holders are allowed per account and no proxy is possible (for the second optional account holder, fees of €1/month apply for ING Go Packs). Unless otherwise agreed, if there are two holders, each holder has the same management authority and signs only his or her transactions (including closing the account). Specific pricing and conditions depend on the chosen ING pack and are subject to applicable taxes. Read the full terms and conditions here.
"}},{"accordionList":[{"richBody":{"value":"The ING Go is a pack that contains an ING Go Account. The ING Go Account is a current account denominated in euro (any amount credited in a foreign currency to an ING Go will be automatically converted into euros). It can be opened by any adult private individual who is legally capable when the account is opened and has an e-mail address, with a maximum of two ING Go per person. It can be applied for directly online via www.ing.be, by using the ING Home’Bank services or the ING Banking app, and is reserved solely for individuals residing in Belgium at the time of application. There is a maximum of two authorised account holders per ING Go and no mandate holders allowed (the addition of a second account holder incurs a charge). Where there are 2 holders, they are considered equally indivisible.
Fees are subject to change with prior notification.
Any opening of an ING Go is subject to prior acceptance by ING Belgium SA/NV and mutual agreement. Terms and conditions of the ING Go (regulations, rates, Fee Information Document and additional information) are available at all ING branches, at ing.be or by phone on +32 2 464 60 04
Read the following legal documents for more detailed terms & conditions:
Home'Bank, Business'Bank and the ING Banking app are available to all Home'Bank, Business'Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home'Bank, Business'Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on 02 464 60 04.
ING+ deals Belgium aims to offer its clients discounts or cashback at partner retailers such as Delhaize, Booking, Amazon, and more. For more information, visit ING+ deals: enjoy exclusive discounts - ING Belgium
ING Belgium NV/SA – Bank/Lender – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via ing.be/contact – Insurance broker, registered with the FSMA under the number 0403.200.393. - Publisher responsible: Cédric Lebegge - Marnixlaan/Avenue Marnix 24, B-1000 Brussels – Z730072E – 05/26
"},"title":"Legal mentions pack ING Go"},{"richBody":{"value":"The pack ING More includes insurance products designed to make your daily life safer, whether you are travelling, shopping online or attending events.
Below is an overview of the insurances included in the- pack ING More.
For complete and detailed information, please refer to the terms & conditions of each insurance product and non-insurance service.
Travel insurance
The travel insurance is provided under AXA Partners Travel Assistance and is underwritten by Inter Partner Assistance SA.
It offers comprehensive protection for trips of up to 90 days, including urgent medical assistance and medical expenses abroad, teleconsultations and travel accidents. Your trips are insured as long as they are fully paid with the account linked to your pack ING More.
Coverage limits:
- Medical assistance and expenses: up to €100,000
- Travel Accidents: up to €100,000
- Rescue and search costs: up to €30,000
Exclusions apply, including medical expenses without prior approval, treatments received in your country of origin, pre‑existing medical conditions, travel against medical advice or for medical treatment, non‑essential or planned medical care, travel to destinations under official travel advisories, claims related to alcohol or drug use, professional or high‑risk sports including off‑piste winter sports, and events known before booking the trip, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the travel insurance terms and conditions.
Cyber protection
The cyber insurance is provided under EUROP ASSISTANCE S.A.
Coverage for direct financial losses in the event of identity theft.
Coverage limits: €250 for identity theft. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including cash or goods theft, damage already covered by another insurer or by ING, incidents that occurred before the start of coverage; losses caused by poor cyber hygiene (such as missing security updates or lack of antivirus); incidents involving illegal or pirated software; failures of external infrastructures (e.g. internet or power outages); indirect or undocumented losses (e.g. loss of profit or reputational damage); and damage to or replacement of devices, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the cyber insurance terms and conditions.
ID Protect
A service that scans the deep and dark web to detect whether your personal data have been compromised, such as leaked credentials or illicit use of your information, and sends you alerts so you can take prompt action.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App.
For full details, please check the ID Protect service terms and conditions.
Delivery protection
The delivery protection insurance is provided under Chubb European Group SE.
Coverage for eligible purchases not delivered, damaged or stolen during delivery, as long as you paid with the account linked to your pack ING More.
Eligible items include goods that are: purchased new for personal use, bought from a registered retailer and transported by a professional transport operator.
Coverage limit: €750 per year.
Exclusions apply, including negligence or non‑reported theft, certain categories of items such as jewellery, vehicles, cash, animals and perishables; damage, loss or theft caused by negligence (e.g., leaving parcels unattended for an excessive period); theft of items stored at a collection point; claims where proof of delivery shows a signature or photo; claims with no valid tracking information; and cases where an incorrect delivery address contributed to the loss, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the delivery guarantee terms and conditions.
Purchase protection
The purchase protection insurance is provided under Chubb European Group SE.
It covers the repair or replacement cost of eligible purchases of at least €50 in the event of accidental damage, theft or loss within 90 days of purchase (or delivery, if later), provided the item was paid for using the account linked to your pack ING More.
Coverage limits: €3,000 per claim and per year.
Exclusions apply, including purchases of live animals and plants, perishable goods, digital items and jewellery, as well as other categories such as cash, vehicles, antiques and collectibles; second‑hand or used goods; normal wear and tear, cosmetic damage or manufacturing defects; damage covered by the manufacturer’s warranty; damage or theft caused by carelessness, or negligence; theft of items left unattended; and items lost or stolen without timely reporting, such as theft not reported to the police within 48 hours, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the purchase protection terms and conditions.
Event cancellation protection
The event cancellation protection is provided under Chubb European Group SE.
It covers refund of the non‑refundable part of your ticket for eligible cancellation reasons, as long as you paid the ticket with the account linked to your pack ING More.
Eligible reasons include: serious unforeseen illness, injury or death of you or an immediate family member; being required by the police after a burglary or major damage at home, delay or disruption of your transport, vehicle breakdown or accident causing over 3 hours’ delay.
Coverage limit: €500 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including events cancelled or changed by the organiser, tickets with travel or accommodation, business tickets, season passes, work obligations, known circumstances before purchase, pre‑existing medical conditions, pandemics , missing or invalid ID, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the event cancellation insurance terms and conditions.
Legal information concerning the ING More
The ING More is a pack that contains an ING More account. The ING More Account is a current account for adult private individuals. It can be applied for in an ING branch or directly online at ing.be, by using the ING Home’Bank services or the ING Banking app, and is opened upon signature of an account opening form at an ING branch or remotely in the case of online applications. Online applications to open an account (via ing.be) are reserved solely for legally competent private individuals residing in Belgium at the time of application and with an e-mail address. A maximum of two account holders per ING More Account and no mandate holder can be authorized if an application is submitted online (via ing.be or the digital channels). Unless otherwise agreed, if there are two account holders, each holder has the same administrative powers and signs alone for his or her transactions (including closure of the account).
The pack contains the following insurances: Travel insurance, Cyber protection insurance, Delivery protection, Purchase protection and Event cancellation protection. ING has taken out insurance policies as the policyholder for the benefit of its clients with Insurers: AXA Partners Travel Assistance, EUROP ASSISTANCE S.A, Chubb European Group SE, AWP P&C S.A
This pack also includes the following optional ancillary service:
- an ING Visa Classic credit card under the acceptation of ING Belgium, to be requested by (one of) the account holder(s). The relevant terms and conditions and information can be found on the Charges and regulations page on www.ing.be;
- an Amazon Prime subscription (provided by Amazon BE) to be requested by (one of) the account holder(s) on www.amazon.com.be and subject to the terms and conditions of Amazon mentioned on its website;
The account holder may waive/not request all or part of these ancillary services without price reduction. At any time, the customer may change or terminate the pack or the account, free of charge.
Fees are subject to change with prior notification.
Any opening of an ING More is subject to prior acceptance by ING Belgium SA/NV and mutual agreement. Terms and conditions of the ING More (regulations, rates, Fee Information Document and additional information) are available at all ING branches, at ing.be or by phone on +32 2 464 60 04
Read the following legal documents for more detailed terms & conditions:
Home'Bank, Business'Bank and the ING Banking app are available to all Home'Bank, Business'Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home'Bank, Business'Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on 02 464 60 04.
ING+ deals Belgium aims to offer its clients discounts or cashback at partner retailers such as Delhaize, Booking, Amazon, and more. For more information, visit ING+ deals: enjoy exclusive discounts - ING Belgium
ING Belgium NV/SA – Bank/Lender – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via ing.be/contact – Insurance broker, registered with the FSMA under the number 0403.200.393. - Publisher responsible: Cédric Lebegge - Marnixlaan/Avenue Marnix 24, B-1000 Brussels – Z730072E – 05/26
Insurance intermediary: Bolttech Europe Brokerage S.A.S. – 43 Rue de Liege, 75008, Paris, France – VAT: FR08 892665811 - RCS 892 665 811 – Plate-forme d'assurance intégrée | bolttech – Insurance broker, registered with the ORIAS under the number 21001112
"},"title":"Legal mentions pack ING More"},{"richBody":{"value":"The pack ING Extra includes insurance products designed to make your daily life safer, whether you are travelling, shopping online, attending events or managing your devices.
Below is an overview of the insurances included in the pack ING Extra.
For complete and detailed information, please refer to the terms & conditions of each insurance product and non-insurance service.
Travel insurance
The travel insurance is provided under AXA Partners Travel Assistance and is underwritten by Inter Partner Assistance SA.
It offers comprehensive protection for trips of up to 90 days, including urgent medical assistance and medical expenses abroad, teleconsultations, travel accidents, trip cancellations and baggage protection. Your trips are insured as long as they are fully paid with the account linked to your pack ING Extra .
Coverage limits:
- Medical assistance and expenses: up to €300,000
- Rescue and search costs: up to €30,000
- Travel Accidents: up to €200,000
- Trip Cancellation: €6,000/trip (max 3 claims per year)
- Baggage Protection: €100 (delay) / €1,000 (loss/damage)
Exclusions apply, including medical expenses without prior approval, treatments received in your country of origin, pre‑existing medical conditions, travel against medical advice or for medical treatment, non‑essential or planned medical care, travel to destinations under official travel advisories, claims related to alcohol or drug use, professional or high‑risk sports including off‑piste winter sports, and events known before booking the trip, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the travel insurance terms and conditions.
ID Protect
A service that scans the deep and dark web to detect whether your personal data have been compromised, such as leaked credentials or illicit use of your information, and sends you alerts so you can take prompt action.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App.
For full details, please check the ID Protect service terms and conditions.
Safe Device
A digital security service that helps protect your devices through features such as antivirus protection, secure VPN, password management, and safe browsing tools.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App and complete the Norton installation on your device.
For full details, please check the Safe Device service terms and conditions.
Family Protect
A parental‑control service that helps parents manage and safeguard children’s online activities through tools such as website filtering, app and screen‑time management, social media monitoring, location tracking, and activity alerts.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App and complete the installation of the Surfie app on your child’s device.
For full details, please check the Family Protect service terms and conditions.
Cyber protection
The cyber protection is provided under EUROP ASSISTANCE S.A.
Coverage for direct financial losses in the event of identity theft.
Coverage limits: €500 for identity theft. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including cash or goods theft, damage already covered by another insurer or by ING, incidents that occurred before the start of coverage; losses caused by poor cyber hygiene (such as missing security updates or lack of antivirus); incidents involving illegal or pirated software; failures of external infrastructures (e.g. internet or power outages); indirect or undocumented losses (e.g. loss of profit or reputational damage); and damage to or replacement of devices, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the cyber insurance terms and conditions.
Delivery protection
The delivery protection insurance is provided under Chubb European Group SE.
Coverage for eligible purchases not delivered, damaged or stolen during delivery, as long as you paid with the account linked to your pack ING Extra .
Eligible items include goods that are: purchased new for personal use, bought from a registered retailer and transported by a professional transport operator.
Coverage limit: €1,250 per year.
Exclusions apply, including negligence or non‑reported theft, certain categories of items such as jewellery, vehicles, cash, animals and perishables; damage, loss or theft caused by negligence (e.g., leaving parcels unattended for an excessive period); theft of items stored at a collection point; claims where proof of delivery shows a signature or photo; claims with no valid tracking information; and cases where an incorrect delivery address contributed to the loss, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the delivery guarantee terms and conditions.
Purchase protection
The purchase protection insurance is provided under Chubb European Group SE.
It covers the repair or replacement cost of eligible purchases of at least €50 in the event of accidental damage, theft, or loss within 200 days of purchase (or delivery, if later), provided the item was paid for using the account linked to your pack ING Extra.
Coverage limits: €4,000 per claim, €8,000 per year.
Exclusions apply, including purchases of live animals and plants, perishable goods, digital items and jewellery, as well as other categories such as cash, vehicles, antiques and collectibles; second‑hand or used goods; normal wear and tear, cosmetic damage or manufacturing defects; damage covered by the manufacturer’s warranty; damage or theft caused by carelessness, or negligence; theft of items left unattended; and items lost or stolen without timely reporting, such as theft not reported to the police within 48 hours, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the purchase protection terms and conditions.
Device Protection
The device protection insurance is provided under AWP P&C S.A.
It covers the replacement cost of your mobile phones and tablets in case of theft.
Coverage limit: €1,000; deductible €150; theft must occur within 2 years of purchase.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
Exclusions apply. For full details, please check the device protection terms and conditions.
Extend Warranty
The extended warranty insurance is provided under Chubb European Group SE.
It covers the repair or replacement cost of eligible purchases of at least €50, extending the manufacturer’s warranty by up to one additional year, provided the item was paid for using the account linked to your pack ING Extra.
Coverage limit: €3,000 per year.
Exclusions apply, including items older than 3 years, or items used for commercial purposes, consumables, damage caused by improper use, etc.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
Exclusions apply. For full details, please check the extended warranty terms and conditions.
Event cancellation protection
The event cancellation protection is provided under Chubb European Group SE.
It covers refund of the non‑refundable part of your ticket for eligible cancellation reasons, as long as you paid the ticket with the account linked to your pack ING Extra.
Eligible reasons include: serious unforeseen illness, injury or death of you or an immediate family member; being required by the police after a burglary or major damage at home, delay or disruption of your transport, vehicle breakdown or accident causing over 3 hours’ delay.
Coverage limit: €500 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including events cancelled or changed by the organiser, tickets with travel or accommodation, business tickets, season passes, work obligations, known circumstances before purchase, pre‑existing medical conditions, pandemics , missing or invalid ID, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the event cancellation insurance terms and conditions.
ATM Theft Protection
The ATM theft insurance is provided under Chubb European Group SE.
It provides compensation if cash is stolen during or within 2 hours after an ATM withdrawal.
Coverage limit: €500 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including theft not reported to the police within 24 hours, theft that occurred inside a branch, etc.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the ATM Theft insurance terms and conditions.
Legal information concerning the ING Extra
The ING Extra is a pack that contains an ING Extra account. The ING Extra Account is a current account for adult private individuals. It can be opened either in euro or in another currency, depending on the options offered by ING. Unless otherwise agreed, if there are two account holders, each holder has the same administrative powers and signs alone for his or her transactions (including closure of the account).
The pack contains the following insurances: Travel insurance, Cyber protection insurance, Delivery protection, Purchase protection, Event cancellation protection, Extended warranty, Device protection and ATM theft protection. ING has taken out insurance policies as the policyholder for the benefit of its clients with (Insurers: AXA Partners Travel Assistance, EUROP ASSISTANCE S.A, Chubb European Group SE, AWP P&C S.A.)
This pack also includes the following optional ancillary service:
- an ING Visa Platinum credit card or Visa Gold, or Mastercard Gold or Visa Classic under the acceptation of ING Belgium, to be requested by (one of) the account holder(s). The relevant terms and conditions and information can be found on the Charges and regulations page on www.ing.be;
- an Amazon Prime subscription (provided by Amazon BE) to be requested by (one of) the account holder(s) on www.amazon.com.be and subject to the terms and conditions of Amazon mentioned on its website;
- an ING Professional Current Account free for one year under acceptation of ING Belgium; to be requested by (one of) the account holder(s).
- a bonus of 1% on investments in ING Easy Invest (maximum of 250 euros per month), reinvested the next month. This bonus is only applicable if the current account of the packages is linked as reference account to an ING Easy Invest investment account. Opening an ING Easy Invest investment account is fully optional. Terms and conditions apply and available on ing.be.
The account holder may waive/not request all or part of these ancillary services without price reduction. At any time, the customer may change or terminate the pack or the account, free of charge.
Fees are subject to change with prior notification.
Any opening of an ING Extra is subject to prior acceptance by ING Belgium SA/NV and mutual agreement. Terms and conditions of the ING Extra (regulations, rates, Fee Information Document and additional information) are available at all ING branches, at ing.be or by phone on +32 2 464 60 04
Read the following legal documents for more detailed terms & conditions:
Home'Bank, Business'Bank and the ING Banking app are available to all Home'Bank, Business'Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home'Bank, Business'Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on 02 464 60 04.
ING+ deals Belgium aims to offer its clients discounts or cashback at partner retailers such as Delhaize, Booking, Amazon, and more. For more information, visit ING+ deals: enjoy exclusive discounts - ING Belgium
ING Belgium NV/SA – Bank/Lender – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via ing.be/contact – Insurance broker, registered with the FSMA under the number 0403.200.393. - Publisher responsible: Cédric Lebegge - Marnixlaan/Avenue Marnix 24, B-1000 Brussels – Z730072E – 05/26
Insurance intermediary: Bolttech Europe Brokerage S.A.S. – 43 Rue de Liege, 75008, Paris, France – VAT: FR08 892665811 - RCS 892 665 811 – Plate-forme d'assurance intégrée | bolttech – Insurance broker, registered with the ORIAS under the number 21001112
"},"title":"Legal mentions pack ING Extra"},{"richBody":{"value":"The pack ING Max includes insurance products designed to make your daily life safer, whether you are travelling, shopping online, attending events or managing your home and devices.
Below is an overview of the insurances included in the pack ING Max.
For complete and detailed information, please refer to the terms & conditions of each insurance product and non-insurance service.
Travel insurance
The travel insurance is provided under AXA Partners Travel Assistance and is underwritten by Inter Partner Assistance SA.
It offers comprehensive protection for trips of up to 90 days, including urgent medical assistance and medical expenses abroad, teleconsultations, travel accidents, trip delays, trip cancellations, baggage protection, rental car collision damage waiver and winter sports coverage. Your trips are insured as long as they are fully paid with the account linked to your pack ING Max.
Coverage limits:
- Medical assistance and expenses: up to €500,000
- Rescue and search costs: up to €30,000
- Travel Accidents: up to €200,000
- Trip delay: €1,000/trip (max 2 claims per year)
- Trip Cancellation: €10,000/trip (max 3 claims per year)
- Baggage Protection: €250 (delay) / €2,500 (loss/damage)
- Rental Car Collision Damage Waiver: €3,000
- Winter Sports: €10,000 search and rescue + €500 for unused ski pass
Exclusions apply, including medical expenses without prior approval, treatments received in your country of origin, pre‑existing medical conditions, travel against medical advice or for medical treatment, non‑essential or planned medical care, travel to destinations under official travel advisories, claims related to alcohol or drug use, professional or high‑risk sports including off‑piste winter sports, and events known before booking the trip, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the travel insurance terms and conditions.
SmartDelay™
If your flight is delayed by more than 60 minutes, you will receive airport lounge access for yourself and up to three companions. To be eligible, you must register your flight through the Protection Hub in your ING App at least 24 hours before the scheduled departure. This step is mandatory: flights that are not registered or are registered too late will not qualify. If your registered flight meets the delay conditions, you will receive a QR code via the Protection Hub and by email. You can register up to 8 flights per year.
For full details, please refer to the SmartDelay™ service terms and conditions.
ID Protect
A service that scans the deep and dark web to detect whether your personal data have been compromised, such as leaked credentials or illicit use of your information, and sends you alerts so you can take prompt action.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App.
For full details, please check the ID Protect service terms and conditions.
Safe Device
A digital security service that helps protect your devices through features such as antivirus protection, secure VPN, password management, and safe browsing tools.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App and complete the Norton installation on your device.
For full details, please check the Safe Device service terms and conditions.
Family Protect
A parental‑control service that helps parents manage and safeguard children’s online activities through tools such as website filtering, app and screen‑time management, social media monitoring, location tracking, and activity alerts.
Please note that this service is not automatically active. To use this service, activate it through the Protection Hub in your ING App and complete the installation of the Surfie app on your child’s device.
For full details, please check the Family Protect service terms and conditions.
Cyber protection
The cyber protection is provided under EUROP ASSISTANCE S.A.
Coverage for direct financial losses in the event of identity theft and data recovery services if your data is lost or corrupted due to malware or other cyber attacks.
Coverage limits: €500 for identity theft and €3,000 for data recovery. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including cash or goods theft, damage already covered by another insurer or by ING, incidents that occurred before the start of coverage; losses caused by poor cyber hygiene (such as missing security updates or lack of antivirus); incidents involving illegal or pirated software; failures of external infrastructures (e.g. internet or power outages); indirect or undocumented losses (e.g. loss of profit or reputational damage); and damage to or replacement of devices, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the cyber insurance terms and conditions.
Delivery protection
The Delivery protection insurance is provided under Chubb European Group SE.
Coverage for eligible purchases not delivered, damaged or stolen during delivery, as long as you paid with the account linked to your pack ING Max.
Eligible items include goods that are: purchased new for personal use, bought from a registered retailer and transported by a professional transport operator.
Coverage limit: €1,250 per year.
Exclusions apply, including negligence or non‑reported theft, certain categories of items such as jewellery, vehicles, cash, animals and perishables; damage, loss or theft caused by negligence (e.g., leaving parcels unattended for an excessive period); theft of items stored at a collection point; claims where proof of delivery shows a signature or photo; claims with no valid tracking information; and cases where an incorrect delivery address contributed to the loss, along with other limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the delivery guarantee terms and conditions.
Purchase protection
The purchase protection insurance is provided under Chubb European Group SE.
It covers the repair or replacement cost of eligible purchases of at least €50 in the event of accidental damage, theft, or loss within 200 days of purchase (or delivery, if later), provided the item was paid for using the account linked to your pack ING Max.
Coverage limits: €4,000 per claim, €8,000 per year.
Exclusions apply, including purchases of live animals and plants, perishable goods, digital items and jewellery, as well as other categories such as cash, vehicles, antiques and collectibles; second‑hand or used goods; normal wear and tear, cosmetic damage or manufacturing defects; damage covered by the manufacturer’s warranty; damage or theft caused by carelessness, or negligence; theft of items left unattended; and items lost or stolen without timely reporting, such as theft not reported to the police within 48 hours, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the purchase protection terms and conditions.
Device Protection
The device protection insurance is provided under AWP P&C S.A.
It covers the repair or replacement cost of your mobile phone in case of accidental damage.
Coverage limit: €3,000; deductible €150; damage must occur within 1 year of purchase.
The device protection insurance also covers the replacement cost of your mobile phones, tablets, wearables and laptops in case of theft.
Coverage limit: €2,000; deductible €150; theft must occur within 2 years of purchase.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
Exclusions apply. For full details, please check the device protection terms and conditions.
Extend Warranty
The extended warranty insurance is provided under Chubb European Group SE.
It covers the repair or replacement cost of eligible purchases of at least €50, extending the manufacturer’s warranty by up to one additional year, provided the item was paid for using the account linked to your pack ING Max.
Coverage limit: €3,000 per year.
Exclusions apply, including items older than 3 years, or items used for commercial purposes, consumables, damage caused by improper use, etc.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the extended warranty terms and conditions.
Home Assistance
Home assistance is provided under EUROP ASSISTANCE S.A.
It provides home assistance service for emergency situations, such as water leaks, power outages, roof damage or lost keys.
Coverage limit: €500 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including non‑compliant installations, parts above €50.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the home assistance terms and conditions.
Event cancellation protection
The event cancellation protection is provided under Chubb European Group SE.
It covers refund of the non‑refundable part of your ticket for eligible cancellation reasons, as long as you paid the ticket with the account linked to your pack ING Max.
Eligible reasons include: serious unforeseen illness, injury or death of you or an immediate family member; being required by the police after a burglary or major damage at home, delay or disruption of your transport, vehicle breakdown or accident causing over 3 hours’ delay.
Coverage limit: €1,000 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including events cancelled or changed by the organiser, tickets with travel or accommodation, business tickets, season passes, work obligations, known circumstances before purchase, pre‑existing medical conditions, pandemics , missing or invalid ID, along with additional limitations described in the terms and conditions.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the event cancellation insurance terms and conditions.
ATM Theft Protection
The ATM theft insurance is provided under Chubb European Group SE.
It provides compensation if cash is stolen during or within 2 hours after an ATM withdrawal.
Coverage limit: €500 per year. The insurance covers a maximum of 1 claim per year.
Exclusions apply, including theft not reported to the police within 24 hours, theft that occurred inside a branch, etc.
Eligibility for insurance coverage is strictly limited to persons who are resident in Belgium.
For full details, please check the ATM Theft insurance terms and conditions.
Legal information concerning the ING Max
The ING Max is a pack that contains an ING Max account. The ING Max Account is a current account for adult private individuals. It can be opened either in euro or in another currency, depending on the options offered by ING. Unless otherwise agreed, if there are two account holders, each holder has the same administrative powers and signs alone for his or her transactions (including closure of the account).
The pack contains the following insurances: Travel insurance, Cyber protection insurance, Delivery protection, Purchase protection, Event cancellation protection, Extended Warranty, Device protection, ATM theft protection, Home assistance. ING has taken out insurance policies as the policyholder for the benefit of its clients with insurers: (Insurers: AXA Partners Travel Assistance, EUROP ASSISTANCE S.A, Chubb European Group SE, AWP P&C S.A.)
This pack also includes the following optional ancillary service:
- an ING Visa Infinite credit card or Visa Gold, or Mastercard Gold or Visa Classic under the acceptation of ING Belgium, to be requested by (one of) the account holder(s). The relevant terms and conditions and information can be found on the Charges and regulations page on www.ing.be;
- an Amazon Prime subscription (provided by Amazon BE) to be requested by (one of) the account holder(s) on www.amazon.com.be and subject to the terms and conditions of Amazon mentioned on its website;
- an ING Professional Current Account free for one year under acceptation of ING Belgium; to be requested by (one of) the account holder(s).
- a bonus of 1% on investments in ING Easy Invest (maximum of 500 euros per month), reinvested the next month. This bonus is only applicable if the current account of the packages is linked as reference account to an ING Easy Invest investment account. Opening an ING Easy Invest investment account is fully optional. Terms and conditions apply and available on ing.be.
The account holder may waive/not request all or part of these ancillary services without price reduction. At any time, the customer may change or terminate the pack or the account, free of charge.
Fees are subject to change with prior notification.
Any opening of an ING Max is subject to prior acceptance by ING Belgium SA/NV and mutual agreement. Terms and conditions of the ING Max (regulations, rates, Fee Information Document and additional information) are available at all ING branches, at ing.be or by phone on +32 2 464 60 04
Read the following legal documents for more detailed terms & conditions:
Home'Bank, Business'Bank and the ING Banking app are available to all Home'Bank, Business'Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home'Bank, Business'Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on www.ing.be, at your ING branch and by telephone on 02 464 60 04.
ING+ deals Belgium aims to offer its clients discounts or cashback at partner retailers such as Delhaize, Booking, Amazon, and more. For more information, visit ING+ deals: enjoy exclusive discounts - ING Belgium
ING Belgium NV/SA – Bank/Lender – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – www.ing.be – Contact us via ing.be/contact – Insurance broker, registered with the FSMA under the number 0403.200.393. - Publisher responsible: Cédric Lebegge - Marnixlaan/Avenue Marnix 24, B-1000 Brussels – Z730072E – 05/26
Insurance intermediary: Bolttech Europe Brokerage S.A.S. – 43 Rue de Liege, 75008, Paris, France – VAT: FR08 892665811 - RCS 892 665 811 – Plate-forme d'assurance intégrée | bolttech – Insurance broker, registered with the ORIAS under the number 21001112
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