{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/32066c6565cf886a/original/hamac.jpg","transformBaseUrl":"https://assets.ing.com/transform/e158e350-5dff-4786-a440-63f12c1785b1/hamac","type":"image","width":814},"intro":"Thanks to the interbank mobility service, switching to an account at another bank is free of charge and hassle-free. Say goodbye to complicated paperwork, we take care of everything!","link":{"url":"/en/individuals/daily-banking/ing-as-primary-bank"},"title":"Make ING your main bank"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"png","original":"https://assets.ing.com/m/14b3c2115ab00676/original/Foto-persoonlijke-landingspagina.png","transformBaseUrl":"https://assets.ing.com/transform/578b0fd1-d05c-46ea-973f-c77f5dff85fd/Foto-persoonlijke-landingspagina","type":"image","width":250},"intro":"Discover attractive interest rates on our new savings offers","link":{"url":"/en/individuals/saving/compare-savings-accounts"},"title":"Grow your savings"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Amazon Prime Included in your pack","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Things you might want to know"},{"actionAccordionList":[{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/7fb16990-4b39-4247-91ee-be895ede1ecc/Multimedia-Play_Button_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/7fb16990-4b39-4247-91ee-be895ede1ecc/Multimedia-Play_Button_Outline","type":"image","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"<ul class=\"check-mark\"><li><strong>Prime Video</strong></li></ul><p>Watch award-winning movies &amp; TV series and live-events.</p><ul class=\"check-mark\"><li><strong>Free delivery</strong></li></ul><p>Have over 500.000 products quickly delivered to your doorstep.</p><ul class=\"check-mark\"><li><strong>Prime Gaming</strong></li></ul><p>Play great new games and stream to devices you already own.</p><ul class=\"check-mark\"><li><h4>Amazon Photos</h4></li></ul><p>Enjoy unlimited full-resolution photo storage and 5GB for video storage.</p>"}}],"title":{"value":"<p>What&apos;s included in Amazon Prime</p>"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/66767b86-26d2-4056-805d-9b3bb91cafdc/Navigation-Login_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/66767b86-26d2-4056-805d-9b3bb91cafdc/Navigation-Login_Outline","type":"image","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"<p>Log in to your ING Banking app or Home’Bank</p><ol><li>Go to <strong>Account Overview → My pack</strong></li><li>Open <strong>“Get the most out of your pack”</strong></li><li>Choose <strong>Amazon Prime</strong> and select <strong>Activate</strong></li><li>You’ll be redirected to Amazon to <strong>complete activation</strong></li><li>Once confirmed, you can<strong> start using Amazon Prime</strong> straight away</li></ol><p>After activation, you will receive:</p><ul><li>A confirmation notification from ING</li><li>A confirmation email from Amazon</li></ul>"},"title":"Activation only takes a few steps."}],"title":{"value":"<p>How to activate Amazon Prime</p>"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/3595e886-8fed-4e09-9b3c-a3bfb424a8bc/Multimedia-Video_Quality_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/3595e886-8fed-4e09-9b3c-a3bfb424a8bc/Multimedia-Video_Quality_Outline","type":"image","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"<ol><li><strong>Cancel</strong> your existing subscription</li><li><strong>Wait</strong> until the current billing period ends</li><li>Then <strong>activate Amazon Prime again via ING</strong></li></ol><p>Important information:</p><ul><li>Amazon does not refund unused time on a paid subscription</li><li>Your viewing history and saved content are kept by Amazon</li><li>After reactivation via ING, your history will be available again</li></ul>"},"title":"If you already pay for Amazon Prime directly through Amazon, you can:"}],"title":{"value":"<p>Already paying for Amazon Prime</p>"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/20f52377-b3df-4d78-980f-92d29e85e65c/Navigation-Logout_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/20f52377-b3df-4d78-980f-92d29e85e65c/Navigation-Logout_Outline","type":"image","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"<p>To cancel:</p><ol><li>Open <strong>My pack</strong> in the ING app or Home’Bank</li><li>Select <strong>Amazon Prime</strong></li><li>Choose <strong>Cancel</strong></li></ol><p>Good to know:</p><ul><li>Cancellation takes effect immediately</li><li>Cancelling Amazon Prime does not change the price of your pack</li><li>If you downgrade to a pack without Amazon Prime, cancellation happens automatically</li></ul><p>You’ll receive:</p><ul><li>A confirmation from ING</li><li>An email from Amazon sent to the address used during activation</li></ul><p><strong>You can reactivate Amazon Prime at any time if your pack includes it.</strong></p>"},"title":"You manage Amazon Prime directly from your ING account."}],"title":{"value":"<p>Managing or cancelling your subscription</p>"}},{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/7859d523-ed00-4ee1-b754-5228f535a396/Insurance-Security_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/7859d523-ed00-4ee1-b754-5228f535a396/Insurance-Security_Outline","type":"image","width":32},"paragraphs":[{"componentType":"paragraph","richBody":{"value":"<ul><li>Activation takes place directly on Amazon’s website</li><li>Only the information you enter on Amazon’s website is shared with them</li></ul>"},"title":"ING does not share your banking details with Amazon"}],"title":{"value":"<p>Your data stays protected</p>"}}],"componentType":"actionAccordion"},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Activation"},{"accordionList":[{"richBody":{"value":"<p>After purchasing a pack ING More, ING Extra or ING Max, the optional Amazon Prime services are included in the pack, without an additional charge. </p><p>To activate your Amazon Prime membership:<br />1) Go to My Pack in the Account Overview.<br />2) Navigate to the section “Get the most out of your pack”.<br />3) Click Activate.<br />3) You will be redirected to the Amazon Prime activation page corresponding to the pack you have purchased.<br />4) Click Activate again to be redirected to the Amazon website.<br />5) Enter your personal details to complete the activation of your Amazon Prime membership.</p><p>Note: You can use any email address of your choice when activating your Amazon Prime membership. The email address does not need to be the same as the one linked to your ING account.</p>"},"title":"How do I activate my streaming service? "},{"richBody":{"value":"<p>For Amazon Prime, you need to cancel your existing membership and wait for your billing cycle to end before you can activate it via ING. Your watch history will be saved in the Amazon Prime service after cancellation. After reactivation via ING, you will see your history within Amazon and enjoy the full benefits of your pack.</p>"},"title":"What if I already have an existing membership? "},{"richBody":{"value":"<p>If you currently pay for Amazon Prime directly through Amazon, you will need to cancel your existing membership first and wait until your billing period ends. Amazon does not reimburse the remaining period of an already paid annual subscription. Once your billing cycle has expired, you can activate Amazon Prime via your pack and enjoy all its benefits at no extra cost.</p>"},"title":"I already pay Amazon Prime yearly, will I be reimbursed? "},{"richBody":{"value":"<ul><li>Prime Video: Watch award-winning movies &amp; TV series and live-events </li><li>Free Delivery in Belgium: Have over 500.000 products quickly delivered to your doorstep. Including Free priority delivery and Free Same-Day Delivery. </li><li>Prime Gaming: Play great new games and stream to devices you already own. </li><li>Photo storage: Enjoy unlimited, full-resolution photo storage. </li></ul><p>On the Amazon Prime page within your pack you can see what is included in your pack. </p>"},"title":"What is included in my pack? "},{"richBody":{"value":"<p>After activation from the website of ING, you will directly have access to the Amazon Prime services.</p>"},"title":"How long does activation take after signing up? "},{"richBody":{"value":"<p>After activation, you need to install the Amazon Prime app on your device and log in.</p>"},"title":"Do I need to download an app to access the service? "},{"richBody":{"value":"<p>You will receive a notification with a confirmation of activation from ING after activation and an email from Amazon.</p>"},"title":"Will I receive a confirmation email after activation?"},{"richBody":{"value":"<p>Yes. Each country has its own Prime Video catalog due to licensing rights. This offer gives access to the Belgium-specific Prime Video catalog.</p>"},"title":"Does the streaming catalog differ from other countries? "},{"richBody":{"value":"<p>No. The price of your pack ING More, ING Extra or ING Max is based on the banking services included in the pack. Amazon Prime is an optional benefit that may be activated or not, at your discretion. Choosing not to activate it does not affect the price or availability of your banking services.</p>"},"title":"Do I pay less for my pack if I don’t activate Amazon Prime? "},{"richBody":{"value":"<p>Yes. Each pack (whether ING More, ING Extra, or ING Max) includes access to one Amazon Prime membership. If you hold multiple packs (ING More, ING Extra or ING Max, or a combination), you can activate one Amazon Prime membership per pack, meaning that in theory you could have several separate Amazon Prime subscriptions linked to your different packs.</p>"},"title":"If I have several packs, will I have several Amazon prime accounts included?   "},{"richBody":{"value":"<p>No. Amazon does not receive any of your personal or banking data from ING Belgium. <br />When activating your Amazon Prime membership, you confirm your details directly on Amazon’s website, and only the information you enter there is shared with Amazon. ING does not exchange your banking information with Amazon. </p>"},"title":"Does Amazon get access to my personal or banking data? "},{"richBody":{"value":"<p>No. You do not need a credit card to enjoy Amazon Prime via your pack. <br />Once you activate your Prime membership through ING, your subscription is included in your pack at no additional charge. Amazon will not ask you for credit card details for the membership included in your pack. </p>"},"title":"Do I need a credit card to have Amazone prime?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Cancellation"},{"accordionList":[{"richBody":{"value":"<p>Go to my pack in the Account Overview in your ING Banking app or Home’Bank and select the Amazon Prime subscription included in your pack. If you use the cancellation button, your account will be inactive immediately. Cancellation of the Amazon Prime services can be done independent from your pack. However, if you cancel or switch to a pack that does not include the Amazon Prime subscription, your Amazon Prime subscription will be cancelled automatically and immediately.</p>"},"title":"How do I cancel my Amazon Prime subscription? "},{"richBody":{"value":"<p>Yes, you can cancel at any time. If you use the cancellation button, your account will be inactive immediately. Cancellation is only possible via your ING account, not via Amazon itself. If you cancel or downgrade your pack to one that doesn’t include streaming, it will be automatically cancelled effective immediately. No action is needed from your side.</p>"},"title":"Can I cancel at any time? "},{"richBody":{"value":"<p>No. Your streaming service is included at no additional cost as part of your current pack. This means: </p><ul><li>Cancelling Amazon Prime at any time does not change the price of your existing pack. The fee you pay for your pack remains exactly the same, whether Amazon Prime is active or cancelled. </li><li>If you choose to cancel or downgrade to a pack that does not include the streaming service, your Amazon Prime membership will be cancelled automatically and immediately. </li></ul>"},"title":"Will I be charged if I cancel before the billing cycle ends? "},{"richBody":{"value":"<p>After cancellation, your account will be inactive immediately.</p>"},"title":"Do I lose access immediately after cancelling? "},{"richBody":{"value":"<p>If you switch to another package that includes Amazon Prime, or if you would like to reactivate it again, go to the page of the Amazon Prime service within your ING account overview and activate the Amazon Prime service again. You can reactivate the Amazon Prime service directly after cancellation.</p>"},"title":"Can I reactivate my account after cancelling? "},{"richBody":{"value":"<p>You will receive a notification with a confirmation of cancellation from ING and an email from the streaming provider on the email address you have provided to Amazon at the moment of activation.</p>"},"title":"How do I confirm that my subscription has been cancelled? "},{"richBody":{"value":"<p>Your content will be saved in the streaming service after cancellation. After reactivation (either via ING or yourself by entering new payment details), you will see your history within Amazon.</p>"},"title":"What happens to my saved content after cancellation? "}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Usage"},{"accordionList":[{"richBody":{"value":"<p>Yes, you can purchase paid videos or get access to additional streaming services by entering your personal payment details in Amazon. This is not included in your pack from ING.</p>"},"title":"Can I purchase extra videos or streaming services via Amazon? "},{"richBody":{"value":"<p>No, Amazon Prime deliveries from Amazon Belgium can only be sent to addresses within Belgium. Deliveries to locations outside Belgium are not included.</p>"},"title":"Can I have my Amazon Prime packages delivered everywhere? "},{"richBody":{"value":"<p>No worries. You can recover your account in no time <a href=\"https://www.amazon.com/gp/help/customer/display.html?ref_=hp_left_v4_sib&amp;nodeId=GU3SL3GTHLHPDQ2H\">via Amazon.</a></p>"},"title":"Forgot your email address?  "},{"richBody":{"value":"<p>If you are a resident of Belgium and you travel within the EU, you can access the same Prime Video catalog you have at home in Belgium. <br />Outside of Europe: Your access becomes limited: you can only stream a selection of titles plus any Amazon Originals, or anything you downloaded beforehand. </p>"},"title":"Can I use my Amazon Prime Belgium subscription in other countries? "},{"richBody":{"value":"<p>Please go to <a href=\"https://www.primevideo.com/help\">Prime Video: Help</a> for any questions related to the set up and usage of the service of Amazon.</p>"},"title":"Questions on the content of Amazon "}],"componentType":"accordion"}]},"hasMacro":false,"id":"ceff2be6-f0d9-49ce-b133-13588cb55386","legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p><a href=\"https://assets.ing.com/m/513cb422c9342bf6/original/AmazonPrime-EN.pdf\">Amazon Prime</a> </p>"},"title":"Legal mentions Amazon Prime"}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Bank account packs","url":"/en/individuals/current-accounts-packs"}},"componentType":"productHeader","coreHeader":{"body":"Looking for a movie to watch, a game to play, or do you need something delivered quickly? \r\nAmazon's got you covered.","headerImage":{"extension":"png","original":"https://assets.ing.com/asset/a7e891ba-2f96-484c-9c43-d6d1e958bac8/Amazon_Prime_Page.png","transformBaseUrl":"https://assets.ing.com/transform/a7e891ba-2f96-484c-9c43-d6d1e958bac8/Amazon_Prime_Page","type":"image","width":2151},"promoStickerLayout":"None","title":"Enjoy Amazon Prime in your pack"},"usps":[{"body":"Prime Video","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/asset/b573a31a-8d4e-40b6-8820-cec89deb8dbc/Devices-Monitor_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/b573a31a-8d4e-40b6-8820-cec89deb8dbc/Devices-Monitor_Outline","type":"image","width":32}},{"body":"Free delivery","icon":{"extension":"png","original":"https://assets.ing.com/asset/4eb75640-fe82-4d73-9081-ae481bcef611/Gift-icon.png","transformBaseUrl":"https://assets.ing.com/transform/4eb75640-fe82-4d73-9081-ae481bcef611/Gift-icon","type":"image","width":267}},{"body":"Prime Gaming","icon":{"extension":"png","original":"https://assets.ing.com/asset/2ce1758e-7da0-4820-9ab2-b403a6af85ed/Robot-Outline.png","transformBaseUrl":"https://assets.ing.com/transform/2ce1758e-7da0-4820-9ab2-b403a6af85ed/Robot-Outline","type":"image","width":512}}]},"publishDate":"2026-05-20T17:37:54.187+02:00"}}