{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Your life evolves. Your banking should too. We’re reshaping daily banking and moving from traditional accounts to 4 smart, flexible and innovative packs to offer you more value for money and to support you through your way of living.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Your life evolves. Your banking should too. </p><p>We’re reshaping daily banking and moving from traditional accounts to 4 smart, flexible and innovative packs to offer you more value for money and to support you through your way of living.</p>"}},{"componentType":"sectionTitle","title":"A new name, same everyday banking."},{"alignedImage":{"position":"left","extension":"svg","original":"https://assets.ing.com/asset/8fa3cd0a-1292-42a0-86c9-578abfd41a88/wallet-coins-debit-card-money.svg","transformBaseUrl":"https://assets.ing.com/transform/8fa3cd0a-1292-42a0-86c9-578abfd41a88/wallet-coins-debit-card-money"},"componentType":"paragraph","richBody":{"value":"<p><strong>ING Do Basic pack</strong> is now called <strong>ING Go</strong>. You’ll see this updated name for your account across our channels.</p><p><strong>Everything else stays the same!</strong></p><p>Your card, account number, PIN code, standing orders and direct debits stay the same. You can carry on using your account as normal. All the ways you access your account stay the same too.</p>"}},{"componentType":"sectionTitle","title":"When will changes take place"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"From the 21.05.2026, discover and enjoy your new pack and benefits (at no extra cost).","title":"Welcome to your ING Go pack!"},{"body":"From the 21.05.2026 to 01.08.2026, you can enjoy your new pack at your previous price for the 2 month. This time will allow you to know if that's the right one for you and to explore other options with the 4 new packs that are now available! If you switch to a new pack, you pay the fee for that pack straight away.","title":"Your 2 month trial"},{"body":"Your new monthly fee comes into effect (€2,20/month).","title":"Your new price"}]}},{"componentType":"sectionTitle","title":"Your pack. Your options."},{"componentType":"paragraph","richBody":{"value":"<p>You’re always in control. Here’s what you can do: </p><ul><li><p><strong>This suits you fine: </strong>When you have a pack ING Go or Green account, you don&apos;t need to do anything. When you have a pack ING More, you just need to activate some benefits to start enjoying them, directly in your ING Banking app or on ing.be. </p></li><li><p><strong>Looking for something different? </strong>Your life changes, and so do your needs. That’s why you can easily compare our accounts and packs and choose the one that best suits your situation. We offer you full flexibility: you can switch to another account or pack anytime, free of charge. Find more information about switching packs in our FAQ down below. </p></li></ul><p>Discover and manage everything on your ING Banking app, on ing.be or visit your branch. We hope you’ll stay with ING, but if you decide not to, you can leave at any time without any fees. </p>"}},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"About the change"},{"accordionList":[{"richBody":{"value":"<p>ING is changing to packs to offer you more value for money, more services and a more comprehensive offering that better meets your needs. Every day, you manage money, make plans, and move forward. That’s why we’re reshaping daily banking and moving from traditional accounts to 4 smart, flexible and innovative packs that support you in your daily banking.  </p>"},"title":"Why is ING changing to packs?"},{"richBody":{"value":"<p>The change will take place from 21 May 2026. </p><ul><li><p>From that date, you will automatically have access to your new pack and its features.  </p></li></ul><ul><li><p>You will benefit from your new pack, at no extra cost, for 2 months. During this 2 month period: You can explore your new pack and its benefits or you can switch to another pack. If you switch to another pack during this period, the new pricing applies immediately. </p></li></ul><ul><li><p>From 1 August 2026, the new pricing will apply. </p></li></ul><p>Manage everything related to your new pack through your ING banking app, on ing.be under Services &gt; My pack, or via customer service or your branch. </p>"},"title":"When will the change take place?"},{"richBody":{"value":"<p>In most cases, no action is required. </p><ul><li><p>ING Go or ING Green account customers: nothing to do. </p></li></ul><ul><li><p>ING More customers: you can activate some benefits. </p></li></ul><p>You can activate or request: </p><ul><li><p>A Visa Classic credit card (subject to ING&apos;s approval) </p></li></ul><ul><li><p>Amazon Prime Belgium subscription </p></li></ul><ul><li><p>Cyber protection and ID theft insurance </p></li></ul><p>All other included benefits and insurance are already active. </p>"},"title":"Do I need to do anything?"},{"richBody":{"value":"<p>If you are not fully satisfied with your new pack, you have a few options:  </p><ul><li><p>You can switch to another pack or account at any time. If you switch to a new pack, you pay the fee for that pack straight away.   </p></li></ul><ul><li><p>We hope you’ll stay with ING, but if you decide not to, you can leave at any time without any fees.  </p></li></ul>"},"title":"What if I don’t want a pack?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Accounts and packs"},{"accordionList":[{"richBody":{"value":"<p>A pack is a banking offer that includes: </p><ul><li><p>A current account </p></li></ul><ul><li><p>A selection of services and benefits </p></li></ul><p>All of this is grouped under one monthly fee, instead of paying for each service separately. </p>"},"title":"What is a pack?"},{"richBody":{"value":"<ul><li><p>A current account allows you to manage daily transactions (receive money, pay, transfer). </p></li></ul><ul><li><p>A pack includes that account plus additional services and benefits. </p></li></ul>"},"title":"What is the difference between an account and a pack?"},{"richBody":{"value":"<p>You can check your pack: </p><ul><li><p>In your ING Banking app </p></li></ul><ul><li><p>On Home’Bank (ing.be) under Services &gt; My pack </p></li></ul><ul><li><p>Via customer service or your branch </p></li></ul><p>Evolution overview: </p><ul><li><p>Lion account → ING Go pack </p></li></ul><ul><li><p>Green account → ING More pack OR standalone ING Green account (depending on your situation) </p></li></ul>"},"title":"What pack do I have now?"},{"richBody":{"value":"<p>If you have multiple accounts or packs, you will continue to have multiple packs (or accounts) after migration. </p>"},"title":"What if I have multiple accounts or packs?"},{"richBody":{"value":"<p>No. Any custom name (alias) you gave to your account will remain unchanged. </p>"},"title":"Will my account name or alias change?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Switch to another pack"},{"accordionList":[{"richBody":{"value":"<p>You can switch anytime free of charge to the one that suits you best. If you change for a new pack or account, you will immediately pay the new applicable rate.   </p>"},"title":"Can I switch to another pack?"},{"richBody":{"value":"<p>Yes, switching packs is free of charge. </p><p>However: </p><ul><li><p>When you switch, the new pricing applies immediately </p></li></ul><ul><li><p>You pay pro rata (only for the days the new pack is active) </p></li></ul>"},"title":"Is switching packs free?  "},{"richBody":{"value":"<p>Yes, you can switch packs as often as you like, with no switching fees.</p><p>If you change for a new pack or account, you will immediately pay the new applicable rate.   </p>"},"title":"Can I switch multiple times?"},{"richBody":{"value":"<p>Yes, you can always switch back to a previous pack. When you switch, the new pricing applies immediately.</p>"},"title":"Can I switch back to my previous pack?"},{"richBody":{"value":"<p>You can switch: </p><ul><li><p>In your ING Banking app </p></li></ul><ul><li><p>On Home’Bank (ing.be) under Services &gt; My pack </p></li></ul><ul><li><p>Via customer service or your branch </p></li></ul>"},"title":"How can I switch packs?"},{"richBody":{"value":"<p>No. Your daily banking remains unchanged. </p><p>The following stay exactly the same: </p><ul><li><p>IBAN (account number) </p></li></ul><ul><li><p>Debit and credit cards </p></li></ul><ul><li><p>PIN codes </p></li></ul><ul><li><p>Standing orders and direct debits </p></li></ul><ul><li><p>Access to the app and Home’Bank </p></li></ul><p>You can continue using your account as usual. </p>"},"title":"Will anything change for my banking details?"},{"richBody":{"value":"<p>No, you do not need to update anything. </p>"},"title":"Do I need to update my payment details anywhere?"},{"richBody":{"value":"<p>No. Your ING+ deals remain the same and stay active. </p>"},"title":"Are there any changes to ING+ deals with my new pack?   "}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Pricing and discounts"},{"accordionList":[{"richBody":{"value":"<p><strong>ING Go:</strong> €2.20/month (free for ages 18–25) </p><p><strong>ING More:  </strong></p><ul><li><p>€3.90/month with ≥ €700 monthly income* </p></li></ul><ul><li><p>€7.90/month without income condition </p></li></ul><ul><li><p>€1.90/month (18–25 years) </p></li></ul><p><strong>ING Extra:</strong> €19.90/month </p><p><strong>ING Max:</strong> €39.90/month </p><p>* a minimum of €700 paid directly into your ING account every month from an external source. </p>"},"title":"How much do the packs cost?"},{"richBody":{"value":"<p>Yes, your existing promotion will continue according to its original conditions. </p>"},"title":"I currently benefit from a promotion. Will I keep it?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Joint accounts"},{"accordionList":[{"richBody":{"value":"<p>If you have a joint account, then it remains a joint account in your new pack. </p>"},"title":"What changes will apply to my joint account?"},{"richBody":{"value":"<p>Yes, your co-holder will also receive a message about the migration. </p>"},"title":"Will my co‑holder also receive a message about the migration?"},{"richBody":{"value":"<p>Yes, your co-holder will also have the same access. </p>"},"title":"Will my co‑holder still have the same access?"},{"richBody":{"value":"<p>Yes, each account holder will see the migration in their own ING Banking app or on Home’Bank (ing.be). </p>"},"title":"Will each account holder see the migration in their own ING Banking app or Home’Bank (ing.be)?"},{"richBody":{"value":"<p>Yes, you can always switch to another pack. </p><p>Keep in mind that there is a 1€/month fee for a joint account with an ING Go pack.   </p>"},"title":"Can we switch to another pack? "},{"richBody":{"value":"<p>If you have a joint account with the ING Go pack, there is a fee of 1€/month.   </p><p>With every other pack and account, the option is included in the price. </p>"},"title":"Is there a fee linked to having a joint account?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"title":"Credit Cards"},{"accordionList":[{"richBody":{"value":"<p>In your pack, credit cards aren&apos;t included. But don&apos;t worry, you can still get standalone credit cards (subject to credit risk approval process) like Visa Classic or Mastercard Gold at standard pricing Just a heads-up, the Visa Platinum and the Visa Infinite credit card aren&apos;t available as a standalone products.  </p>"},"title":"Is there a credit card included in the ING Go pack? "},{"richBody":{"value":"<p>Yes, a visa classic credit card is included in the price of the pack (worth € 2.25 /month). You get the benefit of being able to request one Visa Classic credit card fee-free (subject to credit risk approval process). Enjoy the convenience and perks of a Visa Classic credit card without worrying about extra charges.  </p><p>This card remains fee-free as long as you hold the pack. If you change packs, it becomes payable at standard pricing.  </p><p>What you need to know:  </p><ul><li><p>We do not automatically issue a credit card with the ING More Pack. You will be invited to request for one after opening your pack.  </p></li></ul><ul><li><p>Your request to provide a credit card is subject to acceptance by ING Belgium and does not bind you as long as you have not signed the ING Visa Classic contract.  </p></li></ul>"},"title":"Is there a credit card included in the ING More pack?"},{"richBody":{"value":"<p><strong>For the ING More pack:   </strong></p><ul><li><p>You have already a Visa Classic linked to your pack ING More account? it will be now included, automatically. You will not have to pay this extra fee anymore.   </p></li></ul><ul><li><p>You have multiple Visa Classic? Your older visa classic (linked to your pack ING More account) will be included. You will continue to pay the regular price for the other ones.  </p></li></ul><ul><li><p>You have a Mastercard Gold, Visa Gold or ING Card? These types of credit cards are not included in this pack. However, they can be included in other packs: the ING Extra pack and the ING Max pack.  </p></li></ul><ul><li><p>ING Card are not included in packs.   </p></li></ul><p>  </p><p><strong>For the ING Go pack:   </strong></p><p>The pack doesn’t include a credit card.   </p><p>As there are credit cards now included in other packs, maybe it would be more interesting to switch to another one and enjoy more value with even more benefits.   </p>"},"textLinks":[{"text":"Compare our packs to discover what’s best for you.","url":"/en/individuals/current-accounts-packs/compare-packs"}],"title":"What if I already have a credit card? "},{"richBody":{"value":"<p><span><span><span lang=\"EN-US\" dir=\"ltr\">This is a one-time pro-rata adjustment for your Visa card before your account was automatically moved to ING More.</span></span></span></p><p><span><span><span lang=\"EN-US\" dir=\"ltr\">From the moment your ING More pack is active, your Visa Classic is included and no longer charged. </span><span lang=\"FR-BE\" dir=\"ltr\">You don’t need to do anything.</span></span></span></p>"},"title":"Why was I charged a small additional fee for my Visa card after being switched to ING More?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"You could get More for less.."},{"alignedImage":{"position":"left","extension":"svg","original":"https://assets.ing.com/asset/462ca7e9-1124-4c48-a6b4-832b3a81f916/Header-More-comparison-page.svg","transformBaseUrl":"https://assets.ing.com/transform/462ca7e9-1124-4c48-a6b4-832b3a81f916/Header-More-comparison-page"},"componentType":"paragraph","richBody":{"value":"<p><strong>Everything you need. Plus More.</strong></p><ul><li><strong>Discount price*</strong>: €3.90/month</li><li><strong>Normal price</strong>: €7.90/month</li><li><strong>For young people (aged 18 to 25)</strong>:  €1.90/month</li><li>Visa Classic credit card (activation and subject to acceptance by ING Belgium)</li><li><strong>1 current account with 2 debit cards</strong> (1 per holder)</li><li><strong>Cyber prevention</strong>  (up to €250/year)​​</li><li><strong>Travel Insurance and ID theft protection</strong> (for a full description of the coverage and exclusions, please refer to the info sheet and the general terms and conditions)</li></ul><p><small class=\"footnote\">* when your salary or min. €700/month from an external source is deposited directly on your current account with ING.</small></p>"},"title":"Looking for more? Choose ING More"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"Icon-More","altTextEN":"Icon-More","altTextFR":"Icon-More","altTextIT":"Icon-More","altTextNL":"Icon-More","extension":"png","original":"https://assets.ing.com/asset/eaa61762-e0d4-43c7-9771-0eea4368dfad/Icon-More.png","transformBaseUrl":"https://assets.ing.com/transform/eaa61762-e0d4-43c7-9771-0eea4368dfad/Icon-More","type":"image","width":320},"intro":"Everything you need. Plus More.","link":{"url":"/en/individuals/current-accounts-packs/pack-more"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"ING More pack"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"svg","original":"https://assets.ing.com/m/637ac3dbd94ade59/original/wallet-coins-debit-card-money-no-padding.svg","transformBaseUrl":"https://assets.ing.com/transform/f24ea95f-cca0-496f-824c-ddefad22ce01/wallet-coins-debit-card-money-no-padding","type":"image","width":0},"intro":"Banking that adapts to your lifestyle.","link":{"url":"/en/individuals/current-accounts-packs/compare-packs"},"promotionalLabel":{"body":"Offer","labelType":"commercial"},"title":"Compare our bank account packs"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Any other questions?"},{"alignedImage":{"extension":"svg","original":"https://assets.ing.com/asset/8bf6f4df-09ab-4a06-bb04-bea527498888/Call-center-headset-woman-spot.svg","transformBaseUrl":"https://assets.ing.com/transform/8bf6f4df-09ab-4a06-bb04-bea527498888/Call-center-headset-woman-spot"},"componentType":"paragraph","richBody":{"value":"<p>We are here to help!</p><ul><li><a href=\"https://ebanking.ing.be/banking/mobile/chat?EPCaccountpacks\">Chat with us  </a>anytime on your app</li><li>Check the <a data-type=\"internal\" href=\"/en/individuals/services/get-in-touch\">contact page</a> to choose your preferred way to contact us. </li></ul>"}}]},"hasMacro":false,"id":"1d4a0ae5-b5d5-4a61-8467-3521841c8962","legalZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Legal information concerning the pack ING Go"},{"componentType":"paragraph","richBody":{"value":"<p>The ING Go is a pack that contains an ING Go Account. The ING Go Account is a current account denominated in euro (any amount credited in a foreign currency to an ING Go will be automatically converted into euros). It can be opened by any adult private individual who is legally capable when the account is opened and has an e-mail address, with a maximum of two ING Go per person. It can be applied for directly online via www.ing.be, by using the ING Home’Bank services or the ING Banking app, and is reserved solely for individuals residing in Belgium at the time of application. There is a maximum of two authorised account holders per ING Go and no mandate holders allowed (the addition of a second account holder incurs a charge). Where there are 2 holders, they are considered equally indivisible. </p><p>Fees are subject to change with prior notification. </p><p>Any opening of an ING Go is subject to prior acceptance by ING Belgium SA/NV and mutual agreement. Terms and conditions of the ING Go (regulations, rates, Fee Information Document and additional information) are available at all ING branches, at ing.be or by phone on +32 2 464 60 04  </p><p>Read the following legal documents for more detailed terms &amp; conditions: </p><ul><li><p><a href=\"https://assets.ing.com/m/7bf1e0b0fc53aa21/original/GeneralRegulationsFutureEN.pdf\">General Regulations</a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/719c442e9ea5c9f9/original/be-INGBanking-terms-conditions-en-1-16.pdf\">ING Banking Terms and Conditions</a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/3f6d74de6a625e74/original/PaymentTransactionsSpecialRegulationsFutureEN.pdf\">Special Regulations for Payment Transactions</a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/4427ea62f82aae94/original/ReglementBetaalkaartenFUTURE_EN.pdf\">General Conditions of the ING Debit Card </a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/7ce7f1924e028627/original/pricing-list-private-future-en.pdf\">Charges Applied to the Main Banking Services and Transactions for private use</a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/18af20ba5bbb15b9/original/FID-ing-Go-EN.pdf\">Fee Information Document on ING Go Pack</a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/a1a3fae4571a0503/original/BCA-LijstVanToegelatenVerrichtingenEN.pdf\">List of authorized transactions</a> </p></li></ul><ul><li><p><a href=\"https://www.ing.be/en/individuals/daily-banking/personal-data-protection-statement-for-ing-belgium-nv-sa\">Privacy Statement for ING Belgium nv/sa </a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/caa49fe207460e38/original/deposits_protection_EN.pdf\">Deposits protection information sheet</a> </p></li></ul><ul><li><p><a href=\"https://assets.ing.com/m/44aeaae5e14d93e3/original/general-information-regarding-accounts-digital-channels-and-cards-EN.pdf\">General information regarding accounts, digital channels and cards</a> </p></li></ul><p>  </p><p>Home&apos;Bank, Business&apos;Bank and the ING Banking app are available to all Home&apos;Bank, Business&apos;Bank or ING Banking subscription holders (subject to acceptance by ING and mutual agreement). All relevant information, such as the Home&apos;Bank, Business&apos;Bank, (annexed to ING’s General Regulations), the General Terms and Conditions of the ING Banking app, transaction fees, is available on <a href=\"https://www.ing.be/\">www.ing.be</a>, at your ING branch and by telephone on 02 464 60 04. </p><p>ING+ deals Belgium aims to offer its clients discounts or cashback at partner retailers such as Delhaize, Booking, Amazon, and more. For more information, visit <a href=\"https://www.ing.be/en/individuals/daily-banking/ing-plus-deals\">ING+ deals: enjoy exclusive discounts - ING Belgium</a> </p><p>ING Belgium NV/SA – Bank/Lender – Marnixlaan/Avenue Marnix 24, B-1000 Brussels – RLP Brussels – VAT: BE 0403.200.393 - BIC: BBRUBEBB – IBAN: BE45 3109 1560 2789 – <a href=\"https://www.ing.be/\">www.ing.be</a> – Contact us via ing.be/contact – Insurance broker, registered with the FSMA under the number 0403.200.393. - Publisher responsible: Cédric Lebegge - Marnixlaan/Avenue Marnix 24, B-1000 Brussels – Z730072E – 05/26 </p>"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Bank account packs","url":"/en/individuals/current-accounts-packs"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"png","original":"https://assets.ing.com/asset/29a4341b-ca4d-44a5-987d-a289cde69750/banner-Go.png","transformBaseUrl":"https://assets.ing.com/transform/29a4341b-ca4d-44a5-987d-a289cde69750/banner-Go","type":"image","width":806},"subtitle":"Your ING Do Basic pack just evolved!","title":"Welcome to ING Go"},"usps":[{"body":"1 current account with 1 debit card","icon":{"extension":"svg","original":"https://assets.ing.com/asset/7eeb0592-5aca-46f0-a858-12e191d8e25e/Products-Wallet_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/7eeb0592-5aca-46f0-a858-12e191d8e25e/Products-Wallet_Outline","type":"image","width":0}},{"body":"1 account holder included","icon":{"extension":"png","original":"https://assets.ing.com/asset/bde1372e-edee-4b33-bad1-26025578c595/Large-2-persons_outline_orange_RGB.png","transformBaseUrl":"https://assets.ing.com/transform/bde1372e-edee-4b33-bad1-26025578c595/Large-2-persons_outline_orange_RGB","type":"image","width":100}},{"body":"36 cash withdrawals in euro (SEPA)","icon":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"png","original":"https://assets.ing.com/asset/c892e517-d1a5-4d4e-865f-82e7d17090f4/Withdrawal_outline_orange_RGB.png","transformBaseUrl":"https://assets.ing.com/transform/c892e517-d1a5-4d4e-865f-82e7d17090f4/Withdrawal_outline_orange_RGB","type":"image","width":267}}]},"publishDate":"2026-05-22T13:19:41.532+02:00"}}