Replace your credit card
Renewal is automatic. Your new credit card will be sent no later than two months before the expiry date of your current card to the address registered in our system.
Check that your address is correct and adapt it if not:
You can use your credit card to withdraw up to €620 every 4 days. For security reasons, this limit cannot be changed.
"},"title":"What is the limit for cash withdrawals with your credit card?"},{"richBody":{"value":"The information available in your application will reflect the status of your credit card within a maximum of 48 hours. If you have made transactions in the last 48 hours, they may not appear in your application, but they will already be deducted from your available limit on the card.
To find out in real time the amount available on your credit card, contact Worldline on +32 2 205 85 85.
"},"title":"My available limit through the application is sufficient, but my payment is declined"},{"richBody":{"value":"You want to increase the usage limit of your credit card:
Do you have an ING Card credit card?
Deposit the desired amount directly to your ING Card credit card by making a transfer via your ING banking app or via your Home'Bank. The amount will be available on the card 48 hours after your transfer at the latest.
"},"title":"Has your credit card limit been reached?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Do you have any issue with your PIN code?"},{"accordionList":[{"richBody":{"value":"When you receive your new card, you can view your PIN code in the ING Banking app.
If you receive a new card after the previous one has been blocked or if this is your first card, you can also request a new PIN code by text message (activate your new ING credit card).
If you receive a new card after replacing a defective card or renewing a card that will expire (soon), your PIN will remain the same.
You don't have a mobile phone or have you missed the SMS application deadline? Your PIN code will be sent to you by post.
To ensure it is sent to the correct address, please check that we have your correct address in our systems:
After 3 tentatives of a wrong PIN code, you credit card is blocked.
View your pin in the ING Banking app! This will deblock your credit card.
"},"title":"You entered 3 times a wrong PIN code"},{"richBody":{"value":"If you are using a card you have just received, activate it before using it for payments via the card reader.
Use your new card for the first time by performing an action with the PIN code: a purchase at a merchant, a cash withdrawal (note: a withdrawal usually involves a fee) or a change of your PIN code at an ATM.
Your ING credit card is then activated! The old replaced card is automatically deactivated when the new one is activated.
However, we recommend that you destroy it by cutting it in half at the level of the chip.
Please note: the card cannot be activated through contactless transactions.
"},"title":"Your card reader is not accepting your new PIN"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"You did not receive your new credit card?"},{"accordionList":[{"richBody":{"value":"Contact us via chat.
To ensure it is sent to the correct address, please check that we have your correct address in our systems :
View this page with instructions on how to block your card. A new credit card will be automatically sent to you.
You do not need to order a new one through the branch or customer service.
To ensure it is sent to the correct address, please check that we have your correct address in our systems :
Before you can pay online with your card reader, your credit card must be activated.
Use your new card for the first time by making a transaction with the PIN: a purchase at a merchant, an ATM withdrawal (note that a withdrawal usually incurs a fee), or a PIN change at an ATM.
Your ING credit card is then activated! The old replaced card is automatically deactivated when the new one is activated.
However, we recommend that you destroy it by cutting it in half at the level of the chip.
Please note: the card cannot be activated through contactless transactions.
"},"title":"You make online payments with a new card"},{"richBody":{"value":"Contact our partner Worldline on +32 2 205 85 85 for more information.
Your card may be blocked for security reasons. Our colleagues at Worldline will work with you to carry out the necessary checks to unblock your card.
"},"title":"Your payments are declined online and/or in store"}],"componentType":"accordion"}]},"hasMacro":false,"id":"f8e4cb35-4406-491d-bc3b-46194e1c460b","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Credit cards","url":"/en/individuals/credit-cards"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"View the different options for unblocking your ING credit card.","title":"Why is your credit card not working or blocked?"},"date":"2025-01-20","readingTime":5},"publishDate":"2026-04-02T12:54:09.333+02:00"}}