{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"How do you recognize internet fraud?","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2016-04-13","image":{"extension":"jpg","original":"https://assets.ing.com/m/101eb7fcc28e6469/original/phishing-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/8dc0bf1d-47e0-49ec-86e6-b32cd0dc7092/phishing-1920","type":"image","width":1920},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/recognize-phishing"},"title":"Phishing"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160},"intro":"All services for debit and credit cards","link":{"url":"/en/individuals/services/service-section-open/my-cards---selection-page"},"title":"Cards"},{"cardSize":"medium","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/d285fd0ac56ab5/original/Man-on-staircase.jpg","transformBaseUrl":"https://assets.ing.com/transform/0042fd03-f978-4445-8b73-1c4d8154a5eb/Man-on-staircase","type":"image","width":5921},"intro":"And find the one for you!","link":{"url":"/en/individuals/credit-cards/compare-credit-cards"},"title":"Compare our Credit Cards"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Find out how your purchases are covered and how to file a claim","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Find out how your purchases are covered and how to file a claim."},{"componentType":"paragraph","richBody":{"value":"<ul><li><strong>Purchase protection:</strong> purchases you make with your ING Visa Classic credit card are covered against accidental damage, street robbery and burglary. This insurance covers your items for up to 90 days after payment was made and up to 3000 euros per claim and per year. Attention, this only applies to individual items with a cost of 50 euros or more (inclusive of VAT), providing they were paid for in full with your ING Visa Classic credit card.</li><li><strong>Internet purchase delivery cover:</strong> this insurance policy protects purchases you make online using your ING Visa Classic credit card. The policy can be triggered if your order is not delivered within 30 calendar days of the first payment, or if the item or service ordered does not match the description on the order form. You will be reimbursed up to 750 euros per claim and per year. Individual items with a minimum cost of 50 euros (inclusive of VAT) are covered, providing you pay for them in full with your ING Visa Classic credit card.</li><li><strong>Travel accident insurance:</strong> this policy covers accidents abroad using public transport (by air, rail, road, etc.) or in a rental car that were paid for in full using your ING Visa Classic credit card. You or your estate can claim up to 100,000 euros in the event of your death or permanent disability resulting from an accident occurring whilst resorting to one of the aforementioned means of transport. You are also entitled to additional compensation of up to 30,000 euros to cover investigation, rescue and/or repatriation costs. This insurance applies provided your time abroad does not exceed 60 consecutive days.</li></ul><p> </p><p><strong>INSURERS: </strong>Zurich Insurance Europe AG, Belgian Branch and Cover-More</p><p><strong>Manager of your insurance</strong>: QOVER SA/NV</p><p>For all other information about this insurance, please refer to <a href=\"https://assets.ing.com/m/4d0d671a5b5aeb15/original/ReglementINGVisaClassicVisaGoldMCGoldNewEN.pdf\">the general terms and conditions</a> and the <a href=\"https://assets.ing.com/m/63821ae2f4eb40b4/original/DocInfoProduitAssuranceVISAClassicNewEN.pdf\">IPID sheet</a>.</p><p>No rights can be derived from the page and in the case of a claim only the T&amp;Cs are taken into account.</p>"},"textLinks":[{"text":"Compare our credit cards!","url":"/en/individuals/credit-cards/compare-credit-cards"}],"title":"As a holder of an ING Visa Classic credit card, you benefit from 3 free insurance policies."},{"componentType":"sectionTitle","title":"How do you submit a claim file to the insurer?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span>Your online order never arrived? Was your last online purchase damaged upon delivery? Do you want to use the insurance linked to your credit card?</span></span></span></span></span></span></p>"}},{"componentType":"highlight","richBody":{"value":"<p><span><span><span><span><span><span><strong>Submit <a href=\"https://ing-insurances.qover.com/claims\">the claim file online</a> to Qover</strong>. Follow the portal instructions and provide the necessary documents/evidences.</span></span></span></span></span></span></p>"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>For questions about the product and the coverage, please contact Qover via:</strong></p><p>- contact form: <a href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fing-insurances.zendesk.com%2Fhc%2Fen-be%2Frequests%2Fnew&amp;data=05%7C02%7Carlette.huegaerts%40ing.com%7C8438db7bd54d485eadac08dc20b587a4%7C587b6ea13db94fe1a9d785d4c64ce5cc%7C0%7C0%7C638421211234095200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=L%2BkbltbLqc3UqDYv5yWPrlH28EbBlQeuUh%2BA4g0CO%2B8%3D&amp;reserved=0\">https://ing-insurances.zendesk.com/hc/en-be/requests/new</a></p><p>- email: <a href=\"mailto:ing@qover.com\">ing@qover.com</a></p><p>- phone: +32 2 808 35 14</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","richBody":{"value":"<p><strong>You are not satisfied with the handling of your claim and you want to file a complaint?</strong></p><p>Contact Qover SA, <strong>Mediation Department</strong>, Rue du Commerce 31, 1000 Brussels Belgium - Tel: +32 2 808 35 14 via <a href=\"https://forms.qover.com/233173825353355\">the complaint form</a> or by e-mail:<a href=\"mailto:%20mediation@qover.com%C2%A0%C2%A0%0d\"> mediation@qover.com  </a></p><p> </p><p><strong>Still not satisfied with how your complaint has been handled? </strong></p><p>Contact the <strong>Insurance Ombudsman</strong>, Square De Meeûs 35, B-1000 Brussels – Tel.: +32 2 547 58 71 - Fax: +32 2 547 59 75 -<a href=\"mailto:info@ombudsmaninsurance.be\">info@ombudsmaninsurance.be  </a> - <a href=\"http://www.ombudsman-insurance.be/\">www.ombudsman-insurance.be</a></p><p> </p><p><strong>Please note </strong>that the information on this page does not concern the paying option <strong>ING (Global) Assistance</strong> to persons or vehicles, in Belgium or while travelling, linked to the ING Visa Gold or ING Mastercard Gold credit card. If you would like to use the <strong>ING (Global) Assistance</strong>, please contact INTER PARNER ASSISTANCE at +32 2 725 15 00.</p>"}},{"componentType":"sectionTitle"}]},"hasMacro":false,"id":"d281a2af-0387-4fab-a505-e696037db23a","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Credit cards","url":"/en/individuals/credit-cards"}},"componentType":"editorialHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6f6955dbdb279ea/original/Beautiful-young-woman-sitting-on-rock-at-waterfall-in-forest.jpg","transformBaseUrl":"https://assets.ing.com/transform/4f91f1a9-2c85-42cb-bf3f-078d4917d71c/Beautiful-young-woman-sitting-on-rock-at-waterfall-in-forest","type":"image","width":4928},"title":"Insurance included with the ING Visa Classic credit card"},"date":"2026-03-18","readingTime":10},"publishDate":"2026-04-02T12:52:50.557+02:00"}}