{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"View the different options for unblocking your ING credit card.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"You blocked your ING credit card with Card Stop?"},{"componentType":"paragraph","richBody":{"value":"<p>After you submit your request, Card Stop will immediately block your ING credit card and send you a new one.</p><p>Replacing an ING debit or credit card costs 9.99 euros.</p><p>Please ensure your postal address is up to date, as your new ING credit card will be sent to the address on file for you.</p>"}},{"componentType":"sectionTitle","title":"You blocked your ING credit card online?"},{"componentType":"paragraph","richBody":{"value":"<p>After you submit your request, your ING credit card is immediately blocked and replaced. A new ING credit card will be sent to you by post within 5 working days. </p><p>Please ensure your postal address is up to date, as your new ING credit card will be sent to the address on file for you. </p><p>Your PIN code will be sent by text message, so you don’t need to go to an ING branch. Follow the instructions included with your new card to request your PIN by text message.</p>"}},{"componentType":"sectionTitle","title":"Suspicion of fraud?"},{"componentType":"paragraph","richBody":{"value":"<p>If there&apos;s a suspicion that someone has used your ING credit card without permission, it will be temporarily blocked.</p><p>You will receive a text message about this, with a request to call Worldline on <a href=\"tel:+3222058585\">+32 2 205 85 85</a> (quick code 1500). Worldline’s employees will check if you approved the payment. </p><ul><li>If you confirm that everything is in order within 24 hours, your card will be unblocked and you can use it again straightaway.</li><li>If you confirm that it was fraud, your card will remain blocked and you will receive a new one. </li><li>To ensure your card is unblocked, please respond within 24 hours. If your confirmation isn&apos;t received, your card will remain blocked. A reminder will be sent by post after 5 days to assist you further.</li></ul>"}},{"componentType":"sectionTitle","title":"Your ING credit card expired?"},{"componentType":"paragraph","richBody":{"value":"<ul><li>The renewal of your card is automatic. Your new card will be sent to the address on file.</li><li>Your old card will be automatically deactivated as soon as the new one becomes active. You can continue using your old PIN code.</li><li>It is recommended to destroy your old card by cutting both it and the chip in half with a pair of scissors.</li><li>If you did not receive a new card, you must order one via the Self-service corner.</li></ul>"}},{"componentType":"sectionTitle","title":"You entered 3 times a wrong PIN code?"},{"componentType":"paragraph","richBody":{"value":"<p>Your ING credit card is blocked after 3 incorrect PIN codes. To unblock it, first view your PIN code in the Self-service area of the ING Banking app. Then, you must reactivate your card by making a transaction with that PIN. For example, make a purchase in a shop (not online) or withdraw cash from an automated teller machine.</p>"}},{"componentType":"sectionTitle","title":"Services and contact"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","publishedAt":"2024-07-25T12:06:57Z","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","updatedAt":"2024-07-25T12:10:21Z","width":1080},"intro":"Ask Ida, ING's digital assistant, via Chat in your ING Banking app. You can easily find Ida in the ‘Services' menu at the bottom of your screen.","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Didn't find what you were looking for?"},{"cardSize":"medium","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"app QR code","altTextEN":"app QRR code EN","altTextFR":"app QRR code","altTextNL":"app QRR code","extension":"png","original":"https://assets.ing.com/m/234ec681f5b817b8/original/App-adoption-QR.png","publishedAt":"2023-10-16T16:15:58Z","transformBaseUrl":"https://assets.ing.com/transform/788b6511-95c5-41aa-8af3-6468e1b6fb14/App-adoption-QR","type":"image","updatedAt":"2023-12-21T15:24:39Z","width":806},"intro":"Join our 1.5 million active users. Simple, secure, and fast, the ING Banking app saves you both money and time so you can live your life to the fullest!","link":{"url":"/en/individuals/daily-banking/ing-banking-app"},"title":"Download the app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/5ba20befdb6ca1b/original/womanskepticalfinger.svg","publishedAt":"2024-03-09T12:44:36Z","transformBaseUrl":"https://assets.ing.com/transform/91419ee1-14cb-41ba-b692-7c3e2fb7d732/womanskepticalfinger","type":"image","updatedAt":"2024-03-09T12:48:35Z","width":160},"intro":"Need help? Watch our quick video guides","link":{"url":"/en/individuals/services/videos-tutorials"},"linkText":"My video's","title":"Videos"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","publishedAt":"2024-10-28T09:42:22Z","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","updatedAt":"2024-11-18T11:57:30Z","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"}]},"hasMacro":false,"id":"22166a40-e106-4f80-accb-2ee8cf76a4d4","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Credit cards","url":"/en/individuals/credit-cards"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"View the different options for unblocking your ING credit card.","title":"Unblock your ING credit card"},"date":"2026-10-13","readingTime":5},"publishDate":"2026-10-13T08:45:13.650+02:00"}}