{"type":"document","data":{"complementaryZone":{"flexComponents":[{"cards":[{"cardSize":"medium","cardType":"service","componentType":"serviceCard","intro":"Contact ING customer services via chat in the ING Banking app. It's easy, fast, safe and discrete! Learn more about Ida, ING's digital assistant, here.","link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"},"title":"Got a question? Get a quick answer via our chat!"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","publishedAt":"2024-03-09T12:44:36Z","transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","updatedAt":"2024-03-09T12:48:24Z","width":160},"intro":"All services for debit and credit cards","link":{"url":"/en/individuals/services/service-section-open/my-cards---selection-page"},"title":"Cards"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/396d871ceca1427a/original/731017_illustration-foreign-currency.jpg","publishedAt":"2024-10-28T09:42:22Z","transformBaseUrl":"https://assets.ing.com/transform/c5389559-986f-4965-9abe-aa3ab4470d5e/731017_illustration-foreign-currency","type":"image","updatedAt":"2024-11-18T11:57:30Z","width":160},"intro":"Via app, chat or phone.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Contact ING"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Do you have an ING Card credit card? Make life easier with online expense statements. Digital access, in the ING Banking app and Home’Bank.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"All about online ING Card expense statements"},{"componentType":"productFeatures","highlighted":false,"image":{"altTextEN":"\"\"","altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/7f11330ee38d7cdb/original/tip-creditcard-1.svg","publishedAt":"2022-06-16T09:44:18Z","transformBaseUrl":"https://assets.ing.com/transform/a6434ccd-a76c-4ea5-be8a-9251a1f40a5d/tip-creditcard-1","type":"image","updatedAt":"2023-12-21T15:44:21Z","width":207},"items":[{"body":"Online expense statements are easy to view from a computer. 24/7! You save time. At each monthly closing, you are informed by email that a new statement is available. You get this in PDF format.","title":"Easy management"},{"body":"Only you have access to your expense statements via your highly secure connection to the ING Banking app or Home'Bank.","textLink":{"text":"Highly secured connection","url":"/en/individuals/fraud-and-security/online-security/secured-by-ing"},"title":"Highly secure"},{"body":"Expense statements, month after month, pile up and can get lost! Consult your monthly statements, online, from the ING Banking app or Home'Bank","textLink":{"url":"/fr/particuliers/gerer-le-quotidien/pc-banking"},"title":"Space saving"},{"body":"No need to print your monthly statements. You help protect the environment.","title":"Ecological management"}]},{"componentType":"sectionTitle","title":"My online ING Card expense statements"},{"componentType":"paragraph","richBody":{"value":"<p><strong>View and download. </strong>Your ING Card credit card statements are <strong>stored securely</strong> online <strong>for 24 months</strong>. Go to:</p><ul><li><strong>The ING Banking app</strong>: click on the bell-shaped icon at the top right of ‘Overview’ and then on ‘Documents’;</li><li><strong>Home’Bank</strong>: click on the name of your profile at the top right of ‘Overview’ then on ‘Documents’.</li></ul><p> </p><p><strong>Manage.</strong> Do you want to change the delivery method of your ING Card expense statements?</p><p>The delivery method of your ING Card statements is linked to the delivery method of your account statements.</p><p><strong>To change the delivery method of your account statements,</strong> go to:</p><ul><li><strong>The ING Banking app</strong>: Service &gt; Accounts &gt; Manage your account statements;</li><li><strong>Home’Bank</strong>: Service &gt; Go to the Self-service corner &gt; Settings &gt; Modify your account statements settings</li></ul><p>Select an account and the desired format (digital or paper).</p><p>If you choose the digital format, a valid email address is required.</p><p>Do you opt for paper format?  Account statements as well as monthly statements for your ING Card will be sent by post. Please note, while sending the ING Card monthly statement is free, sending account statements is subject to charges.</p><p> </p><p>For Visa Classic, Visa Platinum, Visa Infinity, Visa Gold &amp; Mastercard Gold credit cards, online expense statements are provided via Zoomit. You find more information on this page <a data-type=\"internal\" href=\"/en/individuals/daily-banking/online-expenditure-statements\">Private credit card: online expense statements</a>.</p>"},"title":"Discover the possibilities offered by the ING Banking app and Home'Bank, 24/7!"},{"componentType":"sectionTitle","title":"FAQ"},{"accordionList":[{"richBody":{"value":"<p>ING Card monthly statements are available free of charge</p><p><strong>- Online</strong></p><ul><li><strong>In the ING Banking app</strong>: click on the bell-shaped icon at the top right of ‘Overview’ and then on ‘Documents’;</li><li><strong>In Home’Bank</strong>: click on the name of your profile at the top right of ‘Overview’ then on ‘Documents’.</li></ul><p><strong>- or in paper format,</strong> sent by post</p><p>If you receive your <strong>account statements</strong> electronically, your ING Card expense statements are also available <strong>online, in downloadable PDF version.</strong> </p>"},"title":"Where can I find my ING Card expense statements?"},{"richBody":{"value":"<p>If you receive your <strong>account statements</strong> electronically, your ING Card expense statements are also available <strong>online, in downloadable PDF version.</strong></p><p> </p>"},"title":"How are my ING Card expense statements displayed online?"},{"richBody":{"value":"<p>Your ING Card credit card statements are stored <strong>securely online for 24 months</strong>. </p><p>You can easily consult them, download them and even print them.</p>"},"title":"How long are my ING Card expense statements kept online?"},{"richBody":{"value":"<p>If your ING Card statements are not online or were sent by post, request a duplicate via <a href=\"https://www.ing.be/en/individuals/daily-banking/contact-ing-via-chat\">chat</a> in the ING Banking app.</p>"},"title":"How do I request a duplicate of my ING Card statement?"},{"richBody":{"value":"<p>The delivery method of your ING Card statements is linked to the delivery method of <strong>your account statements</strong>.</p><p><strong>To change the delivery method of your account statements,</strong> go to:</p><ul><li><strong>The ING Banking app</strong>: Service &gt; Accounts &gt; Manage your account statements;</li><li><strong>Home’Bank</strong>: Service &gt; Go to the Self-service corner &gt; Settings &gt; Modify your account statements settings</li></ul><p>Select an account and the desired format (digital or paper).</p><p>If you choose digital format, a valid email address is required.</p><p>Do you opt for paper format?  <strong>Account statements as well as monthly statements for your ING Card</strong> will be sent by post. Please note, while sending the ING Card statement is free, sending account statements is subject to charges.</p><p> </p>"},"title":"How do I change the delivery method of my ING Card statements?"},{"richBody":{"value":"<p>Here is useful information about <a href=\"https://www.ing.be/en/individuals/daily-banking/ing-card-frequently-asked-questions\">the usage of your ING Card credit card.</a></p>"},"title":"I have questions about using my ING Card credit card?"},{"richBody":{"value":"<p>The expense statement is the original statement. It is unique and only exists in one copy, even in digital format. Whether this expense statement is <strong>electronic or on paper, its legal value is the same!</strong></p><p>The same goes for the duplicate: it’s an official copy of the original expense statement. It shows the same details about transactions made over a specific period. A <strong>duplicate</strong> expense statement has<strong> the same <strong>legal value</strong> as the original, including if it is electronic.</strong></p>"},"title":"Legal value of the digital version of the monthly statement of the ING Card"}],"componentType":"accordion"}]},"hasMacro":false,"id":"f211be52-7f31-4fd8-bdf6-9a4ca6974b35","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Credit cards","url":"/en/individuals/credit-cards"}},"componentType":"productHeader","coreHeader":{"body":"Do you have an ING Card credit card? Make life easier with the online expense statements available in the ING Banking app and Home’Bank, in the “Documents” section.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/7c0e8c114ef1c0e4/original/721809-moredata.jpg","publishedAt":"2023-03-21T09:22:36Z","transformBaseUrl":"https://assets.ing.com/transform/9a8df0ae-1d02-4744-a52b-068b8ae944ce/721809-moredata","type":"image","updatedAt":"2023-03-23T12:38:59Z","width":600},"subtitle":"Easily view ING Card credit card expense statements.","title":"ING Card: online expense statements"},"cta":{"componentType":"cta","textLink":{"text":"View my statements","url":"https://ebanking.ing.be/banking/documents"}}},"publishDate":"2026-10-13T13:29:36.742+02:00"}}