{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"body":"How do you recognize internet fraud?","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2016-04-13","image":{"extension":"jpg","original":"https://assets.ing.com/m/101eb7fcc28e6469/original/phishing-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/8dc0bf1d-47e0-49ec-86e6-b32cd0dc7092/phishing-1920","type":"image","width":1920},"link":{"url":"/en/individuals/fraud-and-security/online-fraud/recognize-phishing"},"title":"Phishing"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160},"intro":"All services for debit and credit cards","link":{"url":"/en/individuals/services/service-section-open/my-cards---selection-page"},"title":"Cards"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"png","original":"https://assets.ing.com/m/248ac75a915ee31/original/Cards-transfer_Outline_RGB.png","transformBaseUrl":"https://assets.ing.com/transform/36152b13-751e-4e60-9e02-3c67e99ebfdb/Cards-transfer_Outline_RGB","type":"image","width":267},"intro":"Find the card that suits you!","link":{"url":"/en/individuals/credit-cards/compare-credit-cards"},"title":"Credit cards selector"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Find out how to submit a claim and which documents your need","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Discover the very extensive insurance offer and how to submit a claim file."},{"componentType":"paragraph","richBody":{"value":"<ul><li><strong>Purchase Protection</strong><strong>:</strong> purchases you make with your ING Mastercard Gold credit card are covered against accidental damage, street robbery and burglary. This insurance covers your items for up to 200 days after having bought them and up to 4,000 euros per claim or 8,000 euros per year. Attention, only individual items worth 50 euros or more (including VAT) are covered, and provided that you pay for them in full with your ING Mastercard Gold credit card.</li><li><strong>Internet purchase delivery cover:</strong> this insurance policy protects purchases you make online using your ING Mastercard Gold credit card. The policy can be triggered if your order is not delivered within 30 calendar days of the payment, or if the item or service ordered does not match the description on the order form. This insurance covers individual items with a cost of 50 euros or more (inclusive of VAT), providing they were paid for in full with your ING Mastercard Gold credit card and up to 1,250 euros per claim and per year.</li><li><strong>Extended manufacturer’s warranty:</strong> extends the original warranty by 12 months on goods with a minimum value of 50 euros and an original warranty of 2 years, provided they are purchased with your ING Mastercard Gold credit card. Repair costs are refunded up to €3.000 per claim and per period of 12 consecutive months and per Insured.</li><li><strong>Bi</strong><strong>ke</strong><strong> Assistance:</strong> in the event of a breakdown or accident on a public road within 50km of their home address, the cyclist and their bicycle are transported either back home or to a repairer. In the event of theft, the cyclist is transported back home. This insurance covers the card holder and family members registered at the same address.</li><li><strong>Travel accident insurance:</strong> this policy covers accidents abroad using public transport (by air, road or rail, etc.) or in a rental car that were paid for in full using your ING Mastercard Gold credit card. You or your estate can claim up to 200,000 euros in the event of your death or permanent disability, provided your time abroad does not exceed 60 consecutive days. You are also entitled to additional compensation up to 30,000 euros to cover investigation, rescue and/or repatriation costs.</li><li><strong>Travel cancellation insurance:</strong> if your trip is cancelled or cut short as a result of death, illness, serious accident, serious material damage to your property or the theft of your travel documents, you can claim compensation up to a limit of 6,000 euros per trip, per credit card and per year.</li><li><strong>Card fraud cover:</strong> you are insured against the fraudulent use of your ING Mastercard Gold credit card between the point it was lost or stolen and the point at which it was blocked. You can block your card via the ING Banking app: Services &gt; Cards &gt; “Block your lost or stolen card online” or via Home&apos;Bank/Business&apos;Bank, or by calling Card Stop on +32 78 170 170</li></ul><p><strong>INSURERS: </strong>Zurich Insurance Europe AG, Belgian Branch and Cover-More</p><p><strong>Manager of your insurance</strong>: QOVER SA/NV</p><p>For all other information about this insurance, please refer to <a href=\"https://assets.ing.com/m/4d0d671a5b5aeb15/original/ReglementINGVisaClassicVisaGoldMCGoldNewEN.pdf\">the general terms and conditions</a> and the <a href=\"https://assets.ing.com/m/649980406a06fe5d/original/DocInfoProduitAssuranceVISAMCGoldNewEN.pdf\">IPID sheet</a>. </p><p>No rights can be derived from the page and in the case of a claim only the T&amp;Cs are taken into account.</p>"},"title":"As a holder of an ING Mastercard Gold/Visa Gold credit card, you benefit from 7 free insurance policies."},{"componentType":"sectionTitle","title":"How do you submit a claim file to the insurer?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span>Do you need to cancel a trip you paid for with your Gold credit card? Your online order never arrived? Was your last online purchase damaged upon delivery? Do you want to use the insurance linked to your credit card?</span></span></span></span></span></span></p>"}},{"componentType":"highlight","richBody":{"value":"<p><strong>Submit <a href=\"https://ing-insurances.qover.com/claims\">the claim file online</a> to Qover.</strong> Follow the portal instructions and provide the necessary documents/evidences.  </p><p><strong>For Bike Assistance</strong>, call <strong><span><span><span><span>+32 </span></span></span></span><span><span><span><span>2 808 35 14</span></span></span></span></strong> available 24/7.</p>"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>For questions about the product and the coverage, please contact Qover via:</strong></p><p>- contact form: <a href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fing-insurances.zendesk.com%2Fhc%2Fen-be%2Frequests%2Fnew&amp;data=05%7C02%7Carlette.huegaerts%40ing.com%7C8438db7bd54d485eadac08dc20b587a4%7C587b6ea13db94fe1a9d785d4c64ce5cc%7C0%7C0%7C638421211234095200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=L%2BkbltbLqc3UqDYv5yWPrlH28EbBlQeuUh%2BA4g0CO%2B8%3D&amp;reserved=0\">https://ing-insurances.zendesk.com/hc/en-be/requests/new</a></p><p>- email: <a href=\"mailto:ing@qover.com\">ing@qover.com</a></p><p>- phone: +32 2 808 35 14</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","richBody":{"value":"<p><strong>You are not satisfied with the handling of your claim and you want to file a complaint?</strong></p><p><strong>Contact Qover SA/NV, Mediation Department,</strong> Rue du Commerce 31, 1000 Brussels Belgium - Tel: +32 2 808 35 14 via <a href=\"https://forms.qover.com/233173825353355\">the complaint form</a> or by e-mail: <a href=\"mailto:mediation@qover.com  %0d\">mediation@qover.com</a></p><p> </p><p><strong>Still not satisfied with how your complaint has been handled?</strong></p><p>Contact the <strong>Insurance Ombudsman,</strong> Square De Meeûs 35, B-1000 Brussels – Tel.:   +32 2 547 58 71 – Fax: +32 2 547 59 75 – <a href=\"mailto:info@ombudsmaninsurance.be\">info@ombudsmaninsurance.be  </a> - <a href=\"http://www.ombudsman-insurance.be\">www.ombudsman-insurance.be</a></p><p> </p><p><strong>Please note </strong>that the information on this page does not concern the paying option <strong>ING (Global) Assistance</strong> to persons or vehicles, in Belgium or while travelling, linked to the ING Visa Gold or ING Mastercard Gold credit card. If you would like to use the <strong>ING (Global) Assistance</strong>, please contact INTER PARNER ASSISTANCE at +32 2 725 15 00.</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","richBody":{"value":"<p></p>"}}]},"hasMacro":false,"id":"27ec506b-e113-4bb5-8afc-043ef1ba638d","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Credit cards","url":"/en/individuals/credit-cards"}},"componentType":"editorialHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/4f91f1a9-2c85-42cb-bf3f-078d4917d71c/Beautiful-young-woman-sitting-on-rock-at-waterfall-in-forest.jpg","transformBaseUrl":"https://assets.ing.com/transform/4f91f1a9-2c85-42cb-bf3f-078d4917d71c/Beautiful-young-woman-sitting-on-rock-at-waterfall-in-forest","type":"image","width":4928},"title":"Insurance included with the ING Mastercard Gold/Visa Gold credit card"},"date":"2026-03-18","readingTime":10},"publishDate":"2026-04-02T13:00:26.910+02:00"}}