{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/32241a9fec3e3072/original/consult_pin-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/5b285531-33b0-414e-bf7b-34e3adcd1f20/consult_pin-1920","type":"image","width":1920},"intro":"View your PIN code in the ING Banking app","link":{"url":"/en/individuals/daily-banking/consult-pin"},"title":"Forgotten your PIN code?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/2856aac7b63d9793/original/paymentcard.svg","transformBaseUrl":"https://assets.ing.com/transform/236afa53-53a9-4ee1-909e-cb8e2363b93e/paymentcard","type":"image","width":160},"intro":"All services for debit and credit cards","link":{"url":"/en/individuals/services/service-section-open/my-cards---selection-page"},"title":"Cards"}],"componentType":"cards"}]},"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"Follow the instructions below to receive and start using your credit card.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Are you expecting a new credit card?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span>Have you applied for a new card?</span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span>Did you request a replacement of your credit card because it was unreadable? Or after it was lost or stolen?</span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span>Just follow the next steps and your credit card will be ready to use.</span></span></span></span></span></span></span></p>"}},{"componentType":"sectionTitle","title":"1. You are informed by text message of the arrival of your new credit card"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span><span><span>We send a <strong><span>text message</span></strong> to the mobile phone number we have on file for you as soon as your new card is on its way.</span></span></span></span></span></span></span></p>"}},{"componentType":"sectionTitle","title":"2. You receive your credit card by post"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span><span>You receive your new card by post <strong><span>within 3 to 5 working days</span></strong> of this text message. </span></span><span><span>We</span></span><span><span> use the<strong><span> postal address</span></strong> we already have for you on file. You can check this address via the ING Banking-app or via Home&apos;Bank </span></span></span></span></span><span><span><span>under &quot;My settings&quot;.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"3. Check or request your PIN"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span><span>If you are receiving a <strong><span>duplicate or replacement card</span></strong> after your old one expired or <span>stopped working, <strong>you can continue using the</strong> <strong><span>same PIN</span></strong>.</span></span></span></span></span></p><p><span><span><span><span><span>If you are applying for a <strong><span>new </span></strong></span></span><strong><span><span>credit </span></span></strong><strong><span><span>card</span></span></strong><span><span> or your card was <strong><span>lost or stolen</span></strong>, you can </span></span></span></span></span></p><ul><li><span><span><span><span><span>either <strong><span>check your PIN</span></strong> in the ING </span></span><span><span>B</span></span><span><span>anking-app </span></span><span><span>&gt; </span></span><span><span>Services &gt; Cards &gt; Pincode &gt; Check</span></span></span></span></span></li><li><span><span><span><span><span>or <strong>request the new PIN </strong></span></span><strong><span><span>to</span></span></strong><strong><span><span> be sent </span></span></strong><strong><span><span>by text message. </span></span></strong><span><span>Follow the instructions provided in the </span></span><span><span>letter</span></span><span><span> sent with your card. Make sure you use the mobile phone number you gave us. You can check this address in the ING Banking-app &gt; Services &gt; Personal data or in </span></span></span></span></span><span><span><span><span><span>Home&apos;Bank </span></span></span></span></span><span><span><span><span><span>under &quot;My Settings&quot;.</span></span></span></span></span></li></ul><p><span><span><span><span><span>You have <strong>12 days</strong> to request your PIN. </span></span></span></span></span></p><p><span><span><span><span><span>After this period or if you do not have a mobile phone, the new PIN is sent by post to the same address as your card.</span></span></span></span></span></p><p><span><span><span><span>Once you have received your new </span></span></span></span><span><span><span><span>PIN</span></span></span></span><span><span><span><span>, you can change it via any <a href=\"https://www.ing.be/en/individuals/daily-banking/bancontact-cash-point\">Bancontact CASH point</a>.</span></span></span></span></p>"}},{"componentType":"sectionTitle","title":"4. Use your PIN to activate your ING credit card and the contactless feature"},{"componentType":"paragraph","richBody":{"value":"<p>Your credit card and the contactless feature will be <strong>automatically activated</strong> the <strong>first time</strong> you use it, provided you use it to perform an action that requires entering your <strong>PIN</strong><strong> </strong><strong>(</strong>a payment in a shop, a cash withdrawal or a PIN change).</p><p>Your old card is automatically deactivated as soon as your new card becomes active. Nevertheless, we recommend destroying your old card by cutting both it and the chip in half.</p><p>Please note that contactless transactions do not enable the card to be activated. </p>"}}]},"hasMacro":false,"id":"423fcb5e-bc65-4dad-ba27-5da28a63e90e","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Credit cards","url":"/en/individuals/credit-cards"}},"componentType":"editorialHeader","coreHeader":{"subtitle":"Follow the instructions below to receive and start using your credit card.","title":"Activate your new ING credit card"},"date":"2023-11-17","readingTime":5},"publishDate":"2026-04-02T12:36:08.541+02:00"}}