As a result, the bank's internal structure is completely changed and the organisational chart is transformed from hierarchical, vertical structures to self-managing teams or ‘agile squads’ with the following characteristics:
The Client Houses are 2.0 branches where digital approach and personal service are combined, and which at the same time are strongly anchored locally, not only by their layout, but also by the attention and support for organisations active in the region.
A meeting room is also available during and outside branch hours, which contributes to the economic, cultural and associative life of the
"}},{"title":"Did you know...","richBody":{"value":"each Client House showcases three charities with a local project that ING customers can vote for and the associations receive a financial boost between €500 and €1,500.
"}}]},{"componentType":"sectionTitle","title":"2017: ING in Belgium coordinates the first Belgian sustainability loan for bpost"},{"componentType":"paragraph","title":"The terms of a sustainability loan are determined partly by the borrower's performance in terms of sustainability. Bpost is the first company to take out this type of loan in Belgium. With the bpost loan, ING in Belgium is at the start of a radical shift in mentality in the field of corporate finance. The sustainability loan initiative enables the bank to support customers who are making progress in sustainability and to encourage corporate sustainability performance","richBody":{"value":""}},{"componentType":"sectionTitle","title":"2018: Record Bank is integrated into ING in Belgium"},{"componentType":"paragraph","title":"The integration into ING in Belgium allows former Record Bank customers to benefit from a larger network, a stronger digital platform and improved customer service. For the vast majority of Record Bank customers the migration is automatic.","richBody":{"value":""},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/b002782e-82c1-400d-9d94-ff2ef376ab95/About_2018","altTextEN":"Record Bank Logo","altTextNL":"Record Bank Logo","altTextFR":"Logo Record Bank","altTextDE":"Record Bank Logo","original":"https://assets.ing.com/m/1b27570c1c8cc0f8/original/About_2018.JPG","extension":"jpg"}},{"componentType":"sectionTitle","title":"2018: With the arrival of the Customer Loyalty Teams, ING in Belgium is fully committed to differentiating the customer experience"},{"componentType":"paragraph","title":"The Customer Loyalty Teams (CLTs) improve customer service on an ongoing basis. Like other customer services, the CLTs help customers by mail or telephone, but at ING in Belgium they work in self-managing ‘circles’. This means that they can organise their work themselves and make better use of their own talents. The CLTs are in direct contact with the customer.","richBody":{"value":""},"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/b14190ee-2ecf-4efe-ae61-7d80bc4df2e9/About_2018_CLT","original":"https://assets.ing.com/m/6406eba45e566407/original/About_2018_CLT.JPG","extension":"jpg"}},{"componentType":"sectionTitle","title":"2020: ING in Belgium is continuously investing in its global platforms to create the best digital experience."},{"componentType":"paragraph","title":"The number of ING customers using the digital channels continues to grow. ING in Belgium's global mobile platform is generating eight million visits from Belgian customers every week. Access to remote digital advice from ING experts receives a high customer satisfaction score immediately after its launch. ING is continuously analysing the changing behaviour and preferences of its customers to improve the mix of its physical and digital offerings in order to deliver the best customer experience. The bank invests in remote digital advice so that customers can easily call on an expert.","richBody":{"value":""},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/47c8d9a3d52193a0/original/La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.mp4","videoPreviewURLs":["https://assets.ing.com/asset/3605c05f-3e1e-439f-8f75-54c03b382c04/480p/La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.mp4","https://assets.ing.com/asset/3605c05f-3e1e-439f-8f75-54c03b382c04/1080p/La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.mp4","https://assets.ing.com/asset/3605c05f-3e1e-439f-8f75-54c03b382c04/720p/La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.mp4","https://assets.ing.com/asset/3605c05f-3e1e-439f-8f75-54c03b382c04/mp4/La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/47c8d9a3d52193a0/mini-La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.jpg","webimage":"https://assets.ing.com/m/47c8d9a3d52193a0/webimage-La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.jpg","thul":"https://assets.ing.com/m/47c8d9a3d52193a0/thul-La-nouvelle-app-ING-Banking_-verifier-votre-solde-partout-_-ING-Belgique.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"2021: The Brussels government places the Marnix building on the Brussels heritage conservation list"},{"componentType":"paragraph","title":"Putting the Marnix building, designed by the prestigious architect Gordon Bunshaft, on the conservation list not only protects it, but also opens the door to the planned renovation of the building. The surrounding public space will be included in this process in consultation with the Brussels’ municipalities. The idea is to drastically reduce road transport and give the space back to the people. The extensive renovation of the building will have the highest environmental ambitions.","richBody":{"value":""},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/bbba9ae2-23b0-4868-a61f-ab6321c36037/About_2021","original":"https://assets.ing.com/m/50f3ea302e93d300/original/About_2021.JPG","extension":"jpg"}},{"componentType":"accordion","accordionList":[{"title":"I want to know more about the period 2021","richBody":{"value":"The surrounding public space will be included in this process in consultation with the Brussels’ municipalities. The idea is to drastically reduce road transport and give the space back to the people. The extensive renovation of the building will have the highest environmental ambitions.
"}}]},{"componentType":"sectionTitle","title":"2021: ING is the first Belgian bank to launch a subscription manager"},{"componentType":"accordion","accordionList":[{"title":"Did you know...","richBody":{"value":"One View was created thanks to the collaboration between ING and Minna Technologies, a Swedish fintech that participated in the ING Labs Brussels programme.
"}}]},{"componentType":"sectionTitle","title":"2021 : ING reinvents its investment offering and launches ING Self Invest which allows customers to invest when and how they want, in complete security"},{"componentType":"paragraph","title":"Thanks to ING Self Invest, ING customers can carry out their transactions online via Home'Bank and via the ING Investing app, tools that are secure, convenient and accessible at all times. ING customers therefore decide in full autonomy how and what to invest in (shares, bonds, funds, trackers and so on).","richBody":{"value":""}},{"componentType":"sectionTitle","title":"2021 : Coronavirus forces employers and employees worldwide to change their approach to work"},{"componentType":"paragraph","title":"With the corona crisis also gripping ING in Belgium, the bank immediately implements a number of changes in its work organisation to prevent contagion in the workplace and support employees who are working from home.","richBody":{"value":"March 2020: ING in Belgium is the first major bank to put its employees on home leave in response to the corona pandemic.
March 2021: ING in Belgium and the majority of its social partners reach new collective agreements regarding the new way of working.
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