In its approach, ING Belgium strives to take the specific requirements of its customers into account in full. Indeed, the financial service needs of an individual or a small firm differ entirely from those of a large multinational corporation.
It is for this reason that individuals and companies are classified in several categories:
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ING Belgium currently has an omni-channel distribution model aimed at answering our clients' evolving needs. Our distribution model is based on 3 pillars: digital, branches and remote interaction. Each answers to specific needs of clients and mutually reinforce one another:
Digital: anytime and anywhere
For our client’s simple & day-to-day needs, ING’s digital channels are the first and preferred choice. Clients can fulfil their needs via self-servicing anytime & anywhere.
Remote: best-in-class remote servicing
For services without a digital solution yet, or for clients who are not yet digital, we provide best-in-class remote servicing via our “Customer Loyalty Teams”, who are available via (video)call and chat with extended opening hours.
Branches: physical presence and trusted advisors
For our clients key moments in life when they require financial advice, our experts are available in branches .
Retail Banking is:
Retail Banking | Personal Banking
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A team of more than 200 experts helping to protect, grow and/or transfer customers’ wealth.
Private Banking, one partner for all projects:
The Business Banking scope is :
Business Banking is also a team of sector specialists:
The Wholesale Banking scope is:
We provide a wide range of financial services to support pur customers’ business, regardless of whether they are listed, or a Belgian group or a Belgian subsidiary of an international group. They can rely on more than 300 banking experts with deep sector knowledge and data-driven insights, to find a tailor-made solution for their complex needs. A single point-of-contact, the ING representative, ensures seamless access to our entire product offering.
We are financing change in the world using our financing, advisory products and services to actively support our clients’ transition to new sustainable business models that will ensure their success in the future.
Next to the operational products like payments services, the products and services include structured financing for parent companies and subsidiaries, equity and bond issuance and interest and exchange-rate hedging products.
The Corporate Finance department takes care of equity capital market, public to private and merger and acquisition transactions.
ING Equity Markets is a leading operator on Benelux stock markets. For this purpose, the department can rely on qualitative equity analysis, good access to European and North American institutional investors and impeccable execution service.
Financial Markets offers a full suite of funding, hedging and investment products for the ING Retail / Private Banking, Midcorp, Corporate and Financial Institution clients.
Wholesale Banking in Belgium is fully integrated in terms of sectors and products into the global Wholesale Banking network which spans over 40 countries. More information on ING Wholesale Banking globally can be found on www.ingwb.com.
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