{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Interesting too"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextEN":"General Info &amp; Contact","altTextFR":"General Info &amp; Contact","altTextNL":"General Info &amp; Contact","extension":"jpg","original":"https://assets.ing.com/m/51d085924099a19/original/About_GeneralInfo-Contact.jpg","transformBaseUrl":"https://assets.ing.com/transform/ac7f9ea6-70fe-4598-aa28-2dc0a8bf7ede/About_GeneralInfo-Contact","type":"image","width":744},"intro":"Check our registered names, addresses and corporate details","link":{"url":"/en/individuals/about-us/general-info-and-contacts"},"title":"General info & contacts"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/2522f8571c5a2e9/original/report-phishing-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/6d7bf4a0-c5d2-4c25-8a2f-e65815bc3426/report-phishing-1920","type":"image","width":1920},"intro":"Contact us, online or by phone, 24/7","link":{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud"},"title":"Victim of fraud?"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Got a comment or complaint on accounting rules, internal audits or account audits?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Address to which complaints may be reported:"},{"cards":[{"body":"Marnixlaan / Avenue Marnix  24\r\nB-1000 Brussels","cardSize":"medium","cardType":"contact","componentType":"contactCard","email":"plaintes@ing.be","phoneNumber":"02 547 61 03","textLinks":[{"url":"mailto:plaintes@ing.be"}],"title":"Complaint Management"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<ul class=\"check-mark\"><li><strong>Complaints about accounting rules and internal audits are handled by Internal Audit</strong></li><li><strong>Complaints about account audits are handled by the Chairman of the Audit Committee</strong></li></ul>"}}]},"hasMacro":false,"id":"f0f78871-baff-4b1d-8011-f9d641b0fe91","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Who we are and what we do","url":"/en/individuals/about-us"}},"componentType":"productHeader","coreHeader":{"body":"The Board of Directors of ING Belgium SA/NV attaches a great deal of importance to giving everyone, whether or not they belong to the bank's staff, the opportunity to submit comments and/or complaints concerning accounting rules, account audits, bookkeeping audits and any other matters. Such complaints may also be made anonymously. The Board has therefore developed a reporting procedure that has been included in the Charter of the Audit Committee.\r\n\r\nThis reporting procedure has been published in accordance with the decisions taken by ING Group in connection with international law on transparency.","headerImage":{"altTextEN":"Audit","altTextFR":"Audit","altTextNL":"Audit","extension":"jpg","original":"https://assets.ing.com/m/1cb8c994de00d546/original/About_Audit.jpg","transformBaseUrl":"https://assets.ing.com/transform/c4a5be13-ea00-4508-9f01-619599eeb125/About_Audit","type":"image","width":744},"title":"Complaint management"}},"publishDate":"2026-03-19T16:06:21.554+01:00"}}