{"type":"document","data":{"id":"158025da-90b6-4096-9c10-85d29d1a3103","localeString":"en-GB","publishDate":"2026-03-10T09:32:06.972+01:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"ING Bank is committed to provide superior customer experience for all customers, including people with disability."},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"Accessibility Statement for Digital services","body":"ING Bank is committed to provide superior customer experience for all customers, including people with disability. This is the spirit of our customer promise: make banking clear and easy, available anytime and anywhere and to keep getting better. \r\nWe recognize the importance of an accessible and safe digital environment within digital accessibility standards. ING is working towards an accessible digital platform using the Web Content Accessibility Guidelines (WCAG) standard. We are striving to make all ING pages fully WCAG 2.1 conformant at this moment to be in line with European norm (EN 301 549)."},"backLink":{"textLink":{"url":"/en/individuals/about-us","text":"Who we are and what we do"}},"date":"2025-05-13","readingTime":0},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Accessible by design"},{"componentType":"paragraph","richBody":{"value":"

Our website and Mobile Apps have been designed with these accessibility norms in mind, we are continuously working to improve the user experience for all visitors.

Despite our best efforts to ensure accessibility, some content may not be fully accessible yet. We are working to address these limitations and will update this statement as improvements are made.

Some improvement we are working on:

"}},{"componentType":"sectionTitle","title":"How can we help with your disability?"},{"componentType":"paragraph","title":"You have visual impairment?","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"Easy access to the digital channels","richBody":{"value":"

We offer Three solutions for our customers who have a visual impairment.

1. Itsme
It’s me enables to Log in securely and easily, create new accounts, confirm transactions, and sign documents. Without card readers, without difficult passwords.
This technology has implemented several measures to make this technology accessible, please check following link to see the latest improvements for visual impairment: https://www.itsme-id.com/en-BE/business/blog/itsme-r-commits-fully-to-digital-inclusion 

2. Enlarge the text on your card reader
Your card reader displays an identification code which you need to enter on your computer in order to login to Home'Bank or Business'Bank and sign banking transactions.
Our card reader has been specially designed to ensure maximum ease of use:

If you have difficulty reading this code, you can make the text larger by pressing the zero key when the RESPONSE is displayed.

If you still have difficulties, we have developed a modified login procedure for users of talking card readers, which still provides the same level of security.

3. The talking card reader

ING also has a talking card reader for online banking with Home'Bank and Business'Bank. It reads out what you enter yourself and what you need to enter.

You can obtain this card reader and a set of earphones completely free of charge in one of 2 ways:

Instructions for using the ING talking card reader:

You can use this card reader to log in to Home'Bank or  Business'Bank 

 or to sign transactions. Below you will find 2 PDF files which show you how to do so:

Using a talking card reader from another bank:

Even if you prefer using a talking card reader from another bank compatible with our own e-banking services, you still have the opportunity to register as a Home'Bank and/or Business'Bank user with a visual impairment. We can then adapt certain settings in order to meet your needs.

Please let us know by calling us on + 32 2 464 60 04 (Monday to Friday from 8 a.m. to 6 p.m. ​​​​​​​

"}},{"title":"How do I use digital channels with assisted technology?","richBody":{"value":""}},{"title":"How does it work for me at the cash machine?","richBody":{"value":"

We are gradually replacing all our current ATMs with new CASH points, which will be better distributed and better adapted to daily life. On the website www.cash.be you can access all the information around cash points.

CASH points are equipped with clear and easy-to-use touch screens. They also all have a voice guidance system, so that visually impaired and blind clients can carry out all transactions.

"}},{"title":"Are the physical bank card accessible?","richBody":{"value":""}}]},{"componentType":"paragraph","title":"You have limited mobility? ","richBody":{"value":"

"}},{"componentType":"accordion","accordionList":[{"title":"Building Accessibility","richBody":{"value":""}},{"title":"Technical Tools (e-walls, kiosks)","richBody":{"value":""}},{"title":"ING branch","richBody":{"value":"

Find your nearest ING branch

We are gradually replacing all our current ATMs with new CASH points, which will be better distributed and better adapted to daily life. On the website www.cash.be, you can access all the information around cash points.

"}}]},{"componentType":"sectionTitle","title":"We welcome your feedback"},{"componentType":"paragraph","richBody":{"value":"

We are constantly working to improve our services, and as such we welcome your suggestions and comments. You can provide feedback to us in any of the three following ways:

"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Didn't find what you were looking for?","intro":"Ask Ida, ING's digital assistant via Chat in your ING Banking app, in the 'Services' menu at the bottom your screen","image":{"transformBaseUrl":"https://assets.ing.com/transform/b24c508e-172a-45b5-945f-eec8f0a60ece/Hand-holding-smartphone","type":"image","width":160,"altTextEN":"banking app","altTextNL":"banking-app","altTextFR":"app bancaire","original":"https://assets.ing.com/m/5d8a71efaf312c38/original/Hand-holding-smartphone.png","extension":"png"},"link":{"url":"/en/individuals/daily-banking/contact-ing-via-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Find a branch or an ATM","intro":"Locate the nearest ING branch or ATM to manage your banking needs in person","image":{"transformBaseUrl":"https://assets.ing.com/transform/1708d9ae-8115-43ab-9daa-d4bdb4b4ba0d/Location-Location_Outline","type":"image","width":0,"original":"https://assets.ing.com/m/2372bd3ba72c24c/original/Location-Location_Outline.svg","extension":"svg"},"link":{"url":"/en/individuals/services/branches"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Contact ING","intro":"Via app, chat or phone","link":{"url":"/en/individuals/services/contact-us"}}]}]}}}