{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Find out why your payment or transfer failed. Check limits, account status, required approvals or available funds and resolve the issue quickly.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"My account is blocked"},{"body":"Your account may be temporarily blocked if some information about your business or organisation is missing or no longer up to date.","componentType":"applicationProcess","steps":{"stepList":[{"body":"You should have received a letter from ING asking you to provide or update information about your business or organisation. If you haven't received the letter, you can request a copy.","title":"Gather the requested information"},{"body":"Email the requested information to businessprofile@ing.com. Be sure to include your reference number and use \"Missing Information\" as the subject line.","title":"Send us the missing information"},{"body":"Once we've received your email, our KYC team will review the information and update your profile. When the review is complete, your account will be unblocked. This process can take up to 5 business days.","title":"We'll review your information"}],"title":"What can you do?"}},{"componentType":"sectionTitle","title":"My transfer was declined or returned"},{"body":"Why wasn't my payment processed?","componentType":"applicationProcess","steps":{"stepList":[{"body":"Make sure you've entered the correct beneficiary details. This is especially important for international transfers, which may require additional banking information.","title":"Check the beneficiary's details"},{"body":"You may have reached the daily transfer limit for your business profile. This limit applies to all your business current accounts combined.\r\n\r\nBusiness'Bank\r\n Services & Contact > Payments & Cash > Transfers > Change transfer limits\r\n\r\nThe ING Banking App\r\n Services > Payments & Cash > Change transfer limits","title":"Check your transfer limit"},{"body":"You may have reached the weekly spending limit of your debit card. You can easily adjust this limit.\r\n\r\nBusiness'Bank\r\n Services & Contact > Cards > Debit Cards > Change limits\r\n\r\nThe ING Banking App\r\n Services > Cards > Debit Cards > Change debit card limits","title":"Check your debit card limit"}],"title":"Check the following points before trying again."}},{"componentType":"sectionTitle","title":"An additional signature is required"},{"body":"Why is my transfer pending?","componentType":"applicationProcess","steps":{"stepList":[{"body":"Check whether your mandate allows you to approve transfers. If your mandate has limited signing authority, the transfer will remain pending until it is approved by an authorised signatory.","title":"You don't have the required signing authority"},{"body":"Some mandates require transfers to be approved by two or more authorised users. The transfer will remain pending until all required signatures have been provided.\r\n\r\nOther signatories can find the pending transfer under \"To Sign\" in Business'Bank or the ING Banking App.","title":"Multiple signatures are required"},{"body":"Your mandate may only allow you to approve payments up to a certain amount. If this limit has been exceeded, an additional approval may be required before the transfer can be processed.","title":"Your mandate includes a payment limit"}],"title":"Your transfer may require one or more additional approvals before it can be processed."}},{"componentType":"sectionTitle","title":"Insufficient funds"},{"body":"There is not enough money in the account","componentType":"applicationProcess","steps":{"stepList":[{"body":"Transfer money to the account and try the payment again.\r\n\r\nKeep in mind that some transactions may still be pending. This can result in a difference between your account balance and your available balance.","title":"Add funds to your account"},{"body":"If your business has multiple accounts, you may be able to make the payment from a different account.","title":"Use another account"}],"title":"Your payment cannot be processed if your available balance is too low."}},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"png","original":"https://assets.ing.com/m/78a8930812eab30c/original/icon-mying-mobile.png","transformBaseUrl":"https://assets.ing.com/transform/5035684d-c3eb-4ede-9f60-dbeaac2a15a9/icon-mying-mobile","type":"image","width":288},"intro":"Pay with ease, manage expenses and enjoy a growing number of banking features on your smartphone or tablet.","link":{"url":"/en/business/payments/ing-app-business"},"title":"Use the ING Banking app"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/42ebb9a214caa287/original/phone.svg","transformBaseUrl":"https://assets.ing.com/transform/07e87ec5-eb62-4d76-a006-e21b950e16b6/phone","type":"image","width":160},"intro":"Find the right contact option","link":{"url":"/en/business/services/contact-us"},"title":"Contact us"}],"componentType":"cards"}]},"hasMacro":false,"id":"2e3ea72e-a2b2-453b-ac18-80f90264f43a","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Service and contact","url":"/en/business/services"}},"componentType":"productHeader","coreHeader":{"body":"A payment can be declined or remain pending for several reasons. Below you'll find the most common causes and what you can do to resolve the issue.","title":"My payment failed"}},"publishDate":"2026-08-11T16:39:17.297+02:00"}}