{"type":"document","data":{"contentType":"onecms:subCategoryPage","flexPageMetadata":{"afmBanner":false,"description":"Need help with your account, payments, cards or Business'Bank? Chat with us, call us or send a message. Find support, fraud assistance and complaint information.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentStyle":"default","componentType":"linkList","iconTitle":{"icon":{"altTextEN":"Here you can see a flame we re gonna use for ","extension":"png","original":"https://assets.ing.com/asset/4b3cb5bb-c4b3-4a11-9862-ded205157fbf/Fire-Business-exclusive.png","publishedAt":"2026-07-14T14:04:30Z","transformBaseUrl":"https://assets.ing.com/transform/4b3cb5bb-c4b3-4a11-9862-ded205157fbf/Fire-Business-exclusive","type":"image","updatedAt":"2026-07-14T14:05:59Z","width":50},"title":"Looking for a quick solution? You can also manage many requests online at any time."},"textLinks":[{"text":"Block your card","url":"https://ebanking.ing.be/banking/mobile/card-stop?EW=true"},{"text":"Manage your PIN","url":"/en/business/services/view-pin-and-unblock-card"},{"text":"Add or remove a mandate","url":"https://ebanking.ing.be/banking/mobile/user-management/mandate-overview?EW=true"},{"text":"View all services","url":"/en/business/services"}]},{"componentType":"sectionTitle","title":"Already an ING business customer?"},{"comparisonCardList":[{"features":{"featureBody":"","featureTitle":"Open Services in the ING Banking app or Business'Bank and start the conversation."},"highlight":"Recommended","image":{"extension":"jpg","original":"https://assets.ing.com/m/7d791a5f009110f9/original/chat5.jpg","publishedAt":"2025-03-05T16:10:21Z","type":"image","updatedAt":"2025-03-05T16:10:37Z","width":1280},"secondaryCta":{"textLink":{"text":"Go to the services","url":"https://ebanking.ing.be/banking/mobile/service"}},"subtitle":"Get help right away through the ING Banking app or in Business’Bank.","title":"Chat","usps":[{"body":"Available 24/7","iconType":"check-mark"},{"body":"In the ING Banking app and Business'Bank","iconType":"check-mark"},{"body":"Fastest way to contact us","iconType":"check-mark"}]},{"features":{"featureBody":"","featureTitle":"Complete the form in Business'Bank and our experts will get back to you as soon as possible."},"image":{"altTextEN":"Fill in a contact form and our experts will get back to you as soon as possible.","altTextFR":"Remplissez un formulaire de contact et nos experts vous recontacteront dans les plus brefs délais.","altTextNL":"Vul een contactformulier in en onze experts nemen zo snel mogelijk contact met je op.","extension":"jpg","original":"https://assets.ing.com/asset/28450da0-c78f-4094-9537-7f9eddb6acd2/Contact-2.jpg","publishedAt":"2026-06-05T12:06:02Z","transformBaseUrl":"https://assets.ing.com/transform/28450da0-c78f-4094-9537-7f9eddb6acd2/Contact-2","type":"image","updatedAt":"2026-06-05T12:08:57Z","width":1134},"secondaryCta":{"textLink":{"text":"Take me to the forms","url":"/en/business/services/contact-forms-ing-businessbank"}},"subtitle":"Need help with a request that requires investigation or follow-up?","title":"Form","usps":[{"body":"Secure communication via Business'Bank","iconType":"check-mark"},{"body":"Submit your request through our online forms","iconType":"check-mark"},{"body":"Personal follow-up by our experts","iconType":"check-mark"}]},{"features":{"featureBody":"","featureTitle":"Find the right number in the ING Banking app or Business'Bank"},"image":{"altTextEN":"Call us via the app and get an automatic authentication.","altTextFR":"ous contacter via l'app = authentification automatique !","altTextNL":"Bel ons met de app en automatische herkennen wij wie er aan de lijn is..","extension":"jpg","original":"https://assets.ing.com/asset/c30bbbb4-3248-4763-9eaf-a7266af8d928/contact3.jpg","publishedAt":"2026-06-05T12:25:20Z","transformBaseUrl":"https://assets.ing.com/transform/c30bbbb4-3248-4763-9eaf-a7266af8d928/contact3","type":"image","updatedAt":"2026-06-05T12:28:39Z","width":1134},"secondaryCta":{"textLink":{"text":"Let's go","url":"https://ebanking.ing.be/banking/service"}},"subtitle":"Prefer speaking with someone directly? Our teams are happy to help.","title":"Call","usps":[{"body":"Available Monday to Friday","iconType":"check-mark"},{"body":"From 8:00 a.m. to 6:00 p.m.","iconType":"check-mark"},{"body":"Automatic authentication via the app","iconType":"check-mark"}]}],"componentType":"comparisonCards","title":"Chat,Form,Call"},{"componentType":"sectionTitle","title":"Haven't found what you were looking for?"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"svg","original":"https://assets.ing.com/asset/607e3d8e-26ca-467b-9b4d-110294b01c7b/womensupportlaptop.svg","publishedAt":"2026-02-12T09:38:10Z","transformBaseUrl":"https://assets.ing.com/transform/607e3d8e-26ca-467b-9b4d-110294b01c7b/womensupportlaptop","type":"image","updatedAt":"2026-02-12T09:52:21Z","width":160},"intro":"Our Starters Expert Team is ready to help you.","link":{"url":"/en/business/starters/starters-expert-team"},"title":"Start your business"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"svg","original":"https://assets.ing.com/asset/ce5abbf8-7a14-4a25-9e1b-674e378839fc/Running-a-business-spot.svg","publishedAt":"2026-08-03T07:36:22Z","transformBaseUrl":"https://assets.ing.com/transform/ce5abbf8-7a14-4a25-9e1b-674e378839fc/Running-a-business-spot","type":"image","updatedAt":"2026-08-03T07:36:46Z","width":160},"intro":"Open a business bank account and take the first step towards building your business.","link":{"url":"/en/business/payments/open-a-professional-account"},"title":"Open your business bank account"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"svg","original":"https://assets.ing.com/asset/480db379-ac78-41c4-a2e2-1a7bc2a05528/womanpointsoutonmobile.svg","publishedAt":"2026-02-12T09:38:10Z","transformBaseUrl":"https://assets.ing.com/transform/480db379-ac78-41c4-a2e2-1a7bc2a05528/womanpointsoutonmobile","type":"image","updatedAt":"2026-02-12T09:52:21Z","width":160},"intro":"Click here if you were looking for the contact page for private individuals.","link":{"url":"/en/individuals/services/get-in-touch"},"title":"Not a business customer?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextEN":"A front view illustration of a close barrel bridge binocular","extension":"svg","original":"https://assets.ing.com/asset/49340995-d8ba-4728-9645-3990ae9cf2cd/binoculars2.svg","publishedAt":"2024-01-19T07:30:59Z","transformBaseUrl":"https://assets.ing.com/transform/49340995-d8ba-4728-9645-3990ae9cf2cd/binoculars2","type":"image","updatedAt":"2024-01-19T16:10:17Z","width":160},"intro":"Find your solution in a flash.","link":{"url":"/en/business/services"},"title":"Services for professionals"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"An issue with your account or card?"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/14d29687b6f4df8/original/womansurprisedshockedhandmouth.svg","publishedAt":"2024-03-09T12:44:36Z","transformBaseUrl":"https://assets.ing.com/transform/3c10cc4c-720d-4dc7-8ddb-9438564f1d17/womansurprisedshockedhandmouth","type":"image","updatedAt":"2024-06-19T15:45:06Z","width":160},"intro":"Contact us","link":{"url":"/en/individuals/fraud-and-security/online-fraud/report-fraud"},"title":"Victim of fraud?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/3f1397931a9eaf4/original/card-stop.svg","publishedAt":"2022-08-08T09:58:47Z","transformBaseUrl":"https://assets.ing.com/transform/ea1dd6ed-9470-49c5-a4ae-e451558bf454/card-stop","type":"image","updatedAt":"2022-08-08T09:59:02Z","width":722},"intro":"Guidance on how to block a card.","link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"},"title":"Lost or stolen card?"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/asset/2dcdcc6e-61cb-45c6-a9f3-34aa08a83e87/Man_with_flowers_spot-1.svg","publishedAt":"2024-03-08T10:03:07Z","transformBaseUrl":"https://assets.ing.com/transform/2dcdcc6e-61cb-45c6-a9f3-34aa08a83e87/Man_with_flowers_spot-1","type":"image","updatedAt":"2024-03-08T10:05:06Z","width":160},"intro":"Our Complaints Department and Ombudsman are there to help you.","link":{"url":"/en/individuals/services/complaint-handling"},"title":"Complaints"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Find ING in your region"},{"componentType":"paragraph","richBody":{"value":"<p>Have a simple question? Our branches welcome walk-in visits without an appointment from 9:00 to 12:00.</p>"}},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/376d26620acc843/original/Location-Location_Outline.svg","publishedAt":"2022-07-04T13:36:06Z","transformBaseUrl":"https://assets.ing.com/transform/dab6ec23-57b0-42e8-bfe1-042f611ed4c6/Location-Location_Outline","type":"image","updatedAt":"2022-07-04T13:40:29Z","width":32},"intro":"Locate the nearest ING branch or ATM to manage your banking needs in person","link":{"url":"/en/individuals/services/branches"},"linkText":"Find an ING branch","title":"Find a branch or an ATM"}],"componentType":"cards"}]},"hasMacro":false,"id":"98110e12-ebd0-44a2-bbe9-231c038582d9","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Service and contact","url":"/en/business/services"}},"componentType":"categoryHeader","coreHeader":{"subtitle":"Need to contact us? We're here to support you and your business. Whether you have a question about your accounts, payments, cards, Business'Bank or another banking service, you'll find the right contact option here.","title":"Contact ING for your business"}},"publishDate":"2026-08-20T15:31:11.714+02:00"}}