{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Let your customers pay effortlessly via QR code or phone number","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"All you need to know about Wero"},{"alignedImage":{"position":"left","extension":"jpg","original":"https://assets.ing.com/m/22171a2ea0674e1a/original/P2Pro-WERO.jpg","transformBaseUrl":"https://assets.ing.com/transform/3341a80d-f225-4ed2-b5c7-39eb7a213220/P2Pro-WERO"},"componentType":"paragraph","richBody":{"value":"<ul><li><strong>Lower risk: </strong>get paid instantly and avoid late or missed payments.</li><li><strong>More efficiency: </strong>instant payments can streamline financial processes, reducing the need for manual reconciliation and administrative tasks. </li><li><strong>No hidden fees: </strong>enjoy a smooth, subscription-free service. Just 0.3% per transaction under €33.33, and a flat €0.10 for transactions of €33.33 or more.</li></ul>"},"title":"Receive payments easily via a QR code"},{"componentType":"sectionTitle","title":"How does Wero work?"},{"comparisonCardList":[{"image":{"extension":"svg","original":"https://assets.ing.com/m/46a3131e1e59746b/original/wero_phone.svg","transformBaseUrl":"https://assets.ing.com/transform/b2f72cdd-5204-4067-a3ce-25646d6fa7ac/wero_phone","type":"image","width":1610},"subtitle":"When the payment is below EUR 750","title":"Generate a QR code","usps":[{"body":"Create a QR code with the amount to be paid","iconType":"check-mark"},{"body":"Let the customer scan the QR code with their smartphone","iconType":"check-mark"},{"body":"The payment is processed immediately!","iconType":"check-mark"}]},{"image":{"extension":"svg","original":"https://assets.ing.com/m/33189126a5b10308/original/Hands-mobile-phones-coins.svg","transformBaseUrl":"https://assets.ing.com/transform/3f894eda-932f-46d7-883b-8e03959c6980/Hands-mobile-phones-coins","type":"image","width":160},"subtitle":"When the payment is above EUR 750","title":"Use a phone number","usps":[{"body":"Link your phone number to your account","iconType":"check-mark"},{"body":"Ask the client to send a payment to your phone number","iconType":"check-mark"},{"body":"Payment is confirmed instantly!","iconType":"check-mark"}]},{"image":{"extension":"svg","original":"https://assets.ing.com/m/6171d84dc30fcb0b/original/Phonechat.svg","transformBaseUrl":"https://assets.ing.com/transform/f8ff5633-eb8c-4873-961b-e52b1729f05f/Phonechat","type":"image","width":1080},"subtitle":"When the payment is below EUR 750","title":"Send a payment request","usps":[{"body":"Check with the client if their phone number is linked to their account","iconType":"check-mark"},{"body":"Send a payment request via ING Banking app","iconType":"check-mark"},{"body":"The client confirms the payment, and it appears instantly in your account!","iconType":"check-mark"}]}],"componentType":"comparisonCards","title":"Generate a QR code,Use a phone number,Send a payment request"},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"componentType":"applicationProcess"},{"accordionList":[{"richBody":{"value":"<p>Wero is a new European payment solution aiming to become the go-to choice for individuals and merchants across Europe. It launched in Belgium, France, and Germany in mid-2024, followed by the Netherlands, with plans to expand to additional countries in the coming years.</p>"},"title":"What is Wero?"},{"richBody":{"value":"<p>Customers can pay in seconds - just by scanning a QR code you generate or by using a phone number.</p>"},"title":"How does Wero work for my customers and for me as a merchant?"},{"richBody":{"value":"<p>Wero is offered directly by ING and there are no third-party apps to download or accounts to open. It’s a fast, secure, and hassle-free way to pay and get paid across all Wero-supported countries.</p>"},"title":"What are the benefits of accepting Wero payments?"},{"richBody":{"value":"<p>All you need is a <strong>professional ING account</strong>. Your <strong>Wero wallet</strong> is created automatically when you generate your first QR code - it’s that simple.</p>"},"title":"How do I activate Wero for my business?"},{"richBody":{"value":"<p>No extra hardware or software needed — just the <strong>ING Banking app</strong> and a <strong>professional ING account</strong>, and you&apos;re ready to start using Wero.</p>"},"title":"Do I need any additional hardware or software to use Wero?"},{"richBody":{"value":"<p>Not yet - but we’re working on it! Stay tuned for future updates.</p>"},"title":"Is there an integration process for online stores or POS systems?"},{"richBody":{"value":"<p>Yes — <strong>0.3%</strong> for transactions under <strong>€33.33</strong>, and a flat fee of <strong>€0.10</strong> for each transaction of <strong>€33.33 or more</strong>.</p>"},"title":"Are there any fees associated with Wero payments?"},{"richBody":{"value":"<p>Wero payments are <strong>instant. </strong> As soon as the payment is confirmed, the funds appear <strong>immediately</strong> in your account.</p>"},"title":"How long does it take to receive funds from transactions?"},{"richBody":{"value":"<ul><li><strong>For QR code payments</strong>, the amount is limited to <strong>€750 per transaction</strong>, with a <strong>daily limit of €750 over a 24‑hour period</strong>.</li><li><strong>For payments via phone number</strong>, the applicable limits depend on the settings of your profile. You can check them via <strong>Services → Limits → Transfers</strong>.</li><li><strong>For payment requests sent to a phone number</strong>, the amount is limited to <strong>€750 per transaction</strong>, with <strong>no daily limit</strong>.</li></ul>"},"title":"Are there limits per Wero transaction?"},{"richBody":{"value":"<p>An invoice is issued <strong>monthly at the end of each month.</strong></p>"},"title":"When does billing occur?"},{"richBody":{"value":"<p>Absolutely. Wero is built with <strong>security at its core</strong>, using the <strong>highest industry standards</strong> to protect against external threats.</p>"},"title":"Are Wero payments secure?"},{"richBody":{"value":"<p>You <strong>both </strong>need to be <strong>enrolled with Wero</strong> and have your <strong>phone numbers linked</strong> to your accounts. Next, the client needs to:</p><ul><li>Go to Payments → Pay phone contact</li><li>Find you in their contacts (or manually input your phone number)</li><li>Enter amount and optional message</li><li>Confirm and the payment will be instantly credited to your account!</li></ul>"},"title":"How can a client send me a payment via a phone number?"},{"richBody":{"value":"<p>You <strong>both </strong>need to be <strong>enrolled with Wero</strong> and have your <strong>phone numbers linked</strong> to your accounts.</p><ul><li>Go to Requests → Payment request to phone contact</li><li>Find the client in your contacts or input their phone number manually.</li><li>Enter amount and optional message</li><li>Sent!</li></ul>"},"title":"How can I send a payment request to the client’s phone number?"},{"richBody":{"value":"<p>Select your <strong>current account</strong>:</p><p>Go to Manage → Link a phone number with Wero → Add</p>"},"title":"How can I link a phone number to my account?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Interesting to read!"},{"cards":[{"body":"Read more about the pros and cons and what to consider when choosing the solution for your business.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2025-12-10","image":{"extension":"jpg","original":"https://assets.ing.com/m/1764f63339a6ebc0/original/Newterminal-140.jpg","transformBaseUrl":"https://assets.ing.com/transform/088e4f8f-fdc7-4c78-b13e-029480c85f8b/Newterminal-140","type":"image","width":7008},"link":{"url":"/en/business/payments/receiving-payments-via-qr-code"},"title":"Are QR codes a suitable solution for taking payments?"},{"body":"This checklist, with 9 questions, will help you choose the payment solution that best suits your business.","cardSize":"medium","cardType":"article","componentType":"articleCard","date":"2025-12-12","image":{"extension":"jpg","original":"https://assets.ing.com/m/27fca303cd1fb413/original/POS-taxi-artikel-checklist.jpg","transformBaseUrl":"https://assets.ing.com/transform/19079943-6cf6-4927-8f96-846aff12e804/POS-taxi-artikel-checklist","type":"image","width":6221},"link":{"url":"/en/business/payments/mobile-payment-solution-checklist"},"title":"Taking payments: how to choose the right solution? Use this checklist!"}],"componentType":"cards"},{"componentType":"sectionTitle","title":"Services and advice"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/70f4d40b80a29053/original/Close-up-of-woman-paying-at-pos-with-smartphone-LionsOnTheLoose.jpg","transformBaseUrl":"https://assets.ing.com/transform/67c45125-455f-4cbf-a05b-57a8b54d2b39/Close-up-of-woman-paying-at-pos-with-smartphone-LionsOnTheLoose","type":"image","width":2368},"intro":"Paying with your phone has never been so easy!","link":{"url":"/en/individuals/daily-banking/mobile-payments-qr-code-nfc"},"title":"Mobile Payments"},{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"gif","original":"https://assets.ing.com/m/5e9bccf9eed5569d/original/Login-screen-mobile-key-spot.gif","transformBaseUrl":"https://assets.ing.com/transform/71b567ba-8c2c-4b28-9f7b-224823f6155c/Login-screen-mobile-key-spot","type":"image","width":1080},"intro":"Smooth, simple and secure.","link":{"url":"/en/individuals/daily-banking/ing-qr-code"},"title":"Log in and sign with the app in Business'Bank"}],"componentType":"cards"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"More services and how to contact us","url":"/en/individuals/services"}]}]},"hasMacro":false,"id":"48289761-9c07-4338-8e96-b25e8eb95f39","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Payments","url":"/en/business/payments"}},"componentType":"productHeader","coreHeader":{"body":"Wero makes it easy: customers scan and pay  - no terminal needed. Get paid instantly and keep your cash flow strong.\r\n\r\nNeed to request a payment above €750? Just send it to the customer’s phone number — as long as both parties are enrolled with Wero and have their phone numbers linked to their accounts.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/77580c7d3b22fd3f/original/bus_werov2.jpg","transformBaseUrl":"https://assets.ing.com/transform/0dfc299a-0ab6-4a8c-a777-0ec3350dcb13/bus_werov2","type":"image","width":1076},"subtitle":"Let your customers pay effortlessly via QR code or phone number","title":"Mobile payments with Wero"},"usps":[{"body":"Simple","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/7a2e6a3256ab6223/original/Feedback-Thumbs_Up_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/5088d817-3e5e-4106-866e-bc520fbd75fc/Feedback-Thumbs_Up_Outline","type":"image","width":32}},{"body":"Instant","icon":{"extension":"svg","original":"https://assets.ing.com/m/3c5cb8008effd994/original/Devices-Alarm_Clock_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/f1523f17-4b4e-4af9-8e90-e8c9ad8382de/Devices-Alarm_Clock_Outline","type":"image","width":32}},{"body":"Secure","icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/1cc5cbc90a9f344f/original/Insurance-Security_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/7859d523-ed00-4ee1-b754-5228f535a396/Insurance-Security_Outline","type":"image","width":32}}]},"publishDate":"2026-04-17T13:29:03.696+02:00"}}