{"type":"document","data":{"id":"8ac3ab35-7595-422a-9632-eab74d4c0996","localeString":"en-GB","publishDate":"2026-01-19T10:40:33.656+01:00","contentType":"onecms:editorialPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"When is a QR code the right solution? What other payment solutions are available? Discover the four best options for your business."},"mainHeaderZone":{"componentType":"editorialHeader","coreHeader":{"title":"Are QR codes a suitable solution for taking payments?","body":"Customers are increasingly using their cards, and especially their smartphones to make quick payments. That's why many entrepreneurs are opting for a simple option: letting customers pay by scanning a QR code with their own banking app. It makes sense: it's cheap and quick to set up. But will it remain fit for purpose over the longer term?","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/088e4f8f-fdc7-4c78-b13e-029480c85f8b/Newterminal-140","type":"image","width":7008,"original":"https://assets.ing.com/m/1764f63339a6ebc0/original/Newterminal-140.jpg","extension":"jpg"}},"backLink":{"textLink":{"url":"/en/business/payments","text":"Payments"}},"date":"2025-12-10","readingTime":5},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Digital payment methods: QR code, app or terminal?"},{"componentType":"paragraph","title":"1. Scanning a QR code","richBody":{"value":"<p><span><span>A QR code is a <strong>simple way to take mobile payments</strong> without having a terminal or separate payment app. You simply display a unique QR code that is linked to your account or payment system. The customer scans the code with their smartphone, enters the amount and confirms the payment in their banking app.</span></span></p><p><span><span>QR codes are an <strong>accessible first step</strong>. They are especially suitable for new starters who want to receive payments without investing in a payment terminal. They&apos;re also handy for those receiving sporadic payments, like freelancers or yoga instructors.</span></span></p>"},"textLinks":[{"url":"/en/business/payments/wero/wero","text":"Receive smartphone payments via a QR code"}]},{"componentType":"paragraph","title":"2. Receive payments via an app on your smartphone","richBody":{"value":"<p><span><span>Want <strong>to work professionally, without a terminal</strong>? You can turn your smartphone into a payment device by installing an app like <strong>ING SoftPos</strong>. These apps enable your customers to make contactless payments with their bank card, smartwatch or smartphone (Apple Pay, Google Pay, etc.). You won&apos;t need a separate terminal and for the customer the user experience offered by such apps is identical: tap, beep, done.</span></span></p><p><span><span>This <strong>is the ideal solution for entrepreneurs whose business is conducted in various locations</strong>, such as personal trainers and mobile stylists, who want to enable customer payments, but prefer not to purchase a payment terminal.</span></span></p>"},"textLinks":[{"url":"/en/business/payments/incoming-payments-merchant-services-business","text":"More information about ING SoftPos"}]},{"componentType":"paragraph","title":"3. Mobile payment terminal","richBody":{"value":"<p><span><span>Mobile terminals work <strong>through Wi-Fi or mobile internet</strong> (using a built-in SIM card) and offer the reassuringly familiar experience of a traditional payment terminal. You can let customers pay with their card (PIN or contactless), smartphone or smartwatch.</span></span></p><p><span><span><strong>This option is slightly more expensive than an app, but offers greater stability, faster processing</strong>, a built-in printer (if required) and the ability to work without your own phone. This can be a particularly attractive option for the hospitality industry, outdoor markets, taxis or self-employed people who process a lot of transactions.</span></span></p>"},"textLinks":[{"url":"/en/business/payments/incoming-payments-merchant-services-business","text":"More information about fixed or mobile payment terminals"}],"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/baf933c2-7163-4165-bc44-0d3c4f7f17e0/POS-smartwatch","original":"https://assets.ing.com/m/1ed912fbed5cfce8/original/POS-smartwatch.jpg","extension":"jpg"}},{"componentType":"paragraph","title":"4. Fixed payment terminals","richBody":{"value":"<p><span><span><span>This is the <strong>classic terminal in a fixed location</strong>, linked to your cash register or accounting system. This system works over Wi-Fi, mobile internet or a cabled internet connection. Fixed payment terminals are <strong>ideal for shops where speed and reliability are essential</strong>, for example, pharmacies, bakeries, petrol stations or shops with multiple employees.</span></span></span></p>"},"textLinks":[{"url":"/en/business/payments/incoming-payments-merchant-services-business","text":"More information about fixed or mobile payment terminals"}]},{"componentType":"sectionTitle","title":"Advantages and disadvantages of payments via QR code"},{"componentType":"paragraph","richBody":{"value":"<p><span><span>A QR code is an <strong>accessible way to receive digital payments</strong>. It is <strong>fast, inexpensive and easy to use</strong>. However, there are situations in which a QR code is less practical. An overview of the most important advantages and disadvantages:</span></span></p>"}},{"componentType":"paragraph","title":"Advantages","richBody":{"value":"<ul><li><span><strong><span>Fast and inexpensive: </span></strong></span><span><span>You don&apos;t need a terminal or separate payment app. The  customer scans the code with their own banking app and the money is immediately credited to your account.</span></span></li><li><span><strong><span>Easy to use:</span></strong></span><span><span> No installation, no maintenance and no contracts. You can get started in just a few minutes.</span></span></li><li><span><strong><span>Flexible:</span></strong></span><span><span> Ideal if you receive payments occasionally or work at different locations, such as at customers&apos; homes or at events.</span></span></li><li><span><strong><span>No hardware required:</span></strong></span><span><span> All you need is your smartphone or tablet to track payments.</span></span></li></ul>"}},{"componentType":"paragraph","title":"Disadvantages","richBody":{"value":"<ul><li><span><strong><span>Customer unfamiliarity: </span></strong></span><span><span>Not every customer knows about or trusts QR payments. While this might not be a problem with regular customers, new customers may hesitate or decide not to proceed.</span></span></li><li><span><strong><span>Varied payment experience: </span></strong></span><span><span>Everyone knows how card payments work, but with QR payments, the experience may vary per app. Sometimes the customer enters the amount manually, other times it is filled in automatically. Variations can sometimes require a bit of explanation, especially for first-time users.</span></span></li><li><span><strong><span>No QR-code app? No sale: </span></strong></span><span><span>Remember that not everyone has a smartphone,  batteries can die and digital skills can be limited. In some cases, card payments may remain the customer’s preference.</span></span></li><li><span><strong><span>Payment convenience = customer loyalty: </span></strong></span><span><span>Providing a variety of payment options increases trust. If customers can pay with a single tap – as they are used to doing in shops or restaurants – they are more likely to return.</span></span></li><li><span><strong><span>Not always suitable: </span></strong></span><span><span>QR codes are not always compatible with payment methods such as meal vouchers, eco vouchers or international payment systems.</span></span></li></ul><p><span><span><span><span lang=\"NL\" dir=\"ltr\"><span><span><span><span>In short: a QR code may suffice for start-ups or occasional payments. But once you begin handling transactions with a wider audience, a more robust payment solution is often the better choice.</span></span></span></span></span></span></span></span></p>"}},{"componentType":"sectionTitle","title":"What should you look for when choosing a digital payment solution?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span>Consider these elements before making your choice:</span></span></p><ul><li><strong>Ease of payment for the customer</strong><br />The simpler the process, <span><span>the more likely the customer is to pay quickly – and return.</span></span></li><li><strong>Ease of use for yourself</strong><br />Can <span><span>you get started quickly? Is the device user-friendly? Do you have to enter the amount manually each time or is there automatic input from your cash register?</span></span></li><li><strong>Working environment: fixed or mobile?</strong><br />Do you work <span><span>on at an outdoor location like a patio, in customers&apos; homes, at trade fairs or in a shop? Your choice will depend heavily on where and how you work.</span></span></li><li><strong>Supported payment methods</strong><br />Some solutions <span><span>only offer Bancontact, while others also offer Visa, Mastercard, Apple Pay, Google Pay, eco vouchers, etc. Check this carefully in advance.</span></span></li><li><strong>Do you need a printer or not?</strong><br />Customers may ask for a receipt. <span><span>Can you print it or send it digitally? In some sectors, a paper receipt is still the norm.</span></span></li><li><strong>Costs and transparency</strong><br />What <span><span>are the monthly costs? What do you pay per transaction? Are there any hidden costs or obligations (e.g. minimum volume, service packages)?</span></span></li><li><strong>Service and support</strong><br />Is technical <span><span>help available? How quickly can customer service be reached? Do you have access to a self-service portal?</span></span></li></ul>"},"textLinks":[{"url":"https://assets.ing.com/m/2d9aa4e0f85b0b4d/original/Checklist-How-do-you-choose-the-right-payment-solution.pdf","text":"Would you like to look at these points in detail? Then take a look at this checklist for digital payment solutions."}]},{"componentType":"sectionTitle","title":"Why choose ING as your payment partner?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span>ING offers a total solution, tailored to your business.</span></span></p><ul><li><span><strong><span>One partner, one contract and one point of contact</span></strong></span><br /><span><span>You don&apos;t need separate suppliers or additional subscriptions; everything is integrated with your <a href=\"https://www.ing.be/en/business/payments/professional-current-account\">ING Professional Current Account</a>.</span></span></li><li><span><strong><span>Fast activation</span></strong></span><br /><span><span>Download the ING SoftPos app today and get started straight away. If you order a terminal before 11am, it will be posted the same day.</span></span></li><li><span><strong><span>All popular </span></strong><span><strong>payment methods supported</strong></span></span><br /><span><span>From Bancontact to Visa, Apple Pay and meal vouchers. Your customer chooses, you receive.</span></span></li><li><span><strong><span>Transparent pricing</span></strong></span><br /><span><span>No hidden costs or small print. What you see is what you pay.</span></span></li><li><span><strong><span>Daily payouts</span></strong></span><br /><span><span>You get paid every day. You can track everything in real time on the online portal: payments, invoices and transactions.</span></span></li><li><span><strong><span>Scalable solution</span></strong></span><br /><span><span>Starting small but growing your business? Your payment solution will grow with you. </span></span></li></ul><p><span><span>​​​​​​​</span></span></p>"}},{"componentType":"cta","textLink":{"url":"/en/business/payments/getting-paid","text":"Compare the different payment options and choose what suits your business best"}},{"componentType":"cta","textLink":{"url":"/en/business/services/getting-paid-advisor-feature","text":"Get tailored advice from our payment solution advisor"}},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Taking payments: how to choose the right solution? Use this checklist!","body":"This checklist, with 9 questions, will help you choose the payment solution that best suits your business.","image":{"transformBaseUrl":"https://assets.ing.com/transform/19079943-6cf6-4927-8f96-846aff12e804/POS-taxi-artikel-checklist","type":"image","width":6221,"original":"https://assets.ing.com/m/27fca303cd1fb413/original/POS-taxi-artikel-checklist.jpg","extension":"jpg"},"date":"2025-12-12","link":{"url":"/en/business/payments/mobile-payment-solution-checklist"}}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","title":"Disclaimer","richBody":{"value":"<p><span><span><span>This article is for information purposes only and the information in this article may change over time. We therefore recommend that you always consult the specific rules and requirements with the competent authorities for the most up-to-date information. We also recommend that you seek professional advice on a case-by-case basis before making a decision. ING Belgium NV cannot be held liable for decisions made on the basis of the information provided here.</span></span></span></p>"}}]}}}