{"type":"document","data":{"id":"d9c2d42e-ac09-4870-a53a-6957007b91a3","localeString":"en-GB","publishDate":"2025-09-30T12:05:08.770+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Let your customers earn points with the digital loyalty card and keep them up to date with all your news and offers via e-mail. Discover the many benefits now!"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://joyn.eu/fr-be/lp/ing/","text":"Book your demo"}},"coreHeader":{"body":"Looking to reward loyal customers and attract new ones? Joyn is a loyalty and marketing platform that boosts your sales figures, automatically collects customer data and helps you set up smart campaigns.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/f38ef6bb-150b-45c6-8550-75f76481c91c/joyn-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/33e9b1bf8d512e15/original/joyn-1920.jpg","extension":"jpg"},"title":"Joyn","subtitle":"The loyalty platform for you and your customers."},"backLink":{"textLink":{"url":"/en/business/payments","text":"Payments"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Joyn in a nutshell"},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/3155dacb-4d0b-4466-bfa1-5526cf192adb/Coins","type":"image","width":160,"altTextNL":"Payments","original":"https://assets.ing.com/m/2a7bd7993c765426/original/Coins.svg","extension":"svg"},"highlighted":false,"items":[{"body":"With every purchase in your store or web shop, your customer saves points through the Joyn app. As a merchant, you choose the size of your rewards.","title":"Tailored rewards"},{"body":"Keep your customers informed of great promotions, send automatic newsletters and activate visitors you have not seen in a while, all via an intuitive merchant portal.","title":"Stay top of mind"},{"body":"Your unique customer database, fully compliant with GDPR legislation, provides you with useful insights. Respond seamlessly to their needs with your offering, prices and actions.","title":"Know your customer"}]},{"componentType":"sectionTitle","title":"Merchant testimonials"},{"componentType":"paragraph","richBody":{"value":"<p>How is Joyn experienced by merchants? (Dutch)</p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/1f85ee09cb0fa5ec/original/JoynTestimonialsNL-mp4.mp4","videoPreviewURLs":["https://assets.ing.com/m/1f85ee09cb0fa5ec/mp4-JoynTestimonialsNL-mp4.mp4","https://assets.ing.com/m/1f85ee09cb0fa5ec/1080p-JoynTestimonialsNL-mp4.mp4","https://assets.ing.com/m/1f85ee09cb0fa5ec/480p-JoynTestimonialsNL-mp4.mp4","https://assets.ing.com/m/1f85ee09cb0fa5ec/720p-JoynTestimonialsNL-mp4.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/1f85ee09cb0fa5ec/mini-JoynTestimonialsNL-mp4.jpg","webimage":"https://assets.ing.com/m/1f85ee09cb0fa5ec/webimage-JoynTestimonialsNL-mp4.jpg","thul":"https://assets.ing.com/m/1f85ee09cb0fa5ec/thul-JoynTestimonialsNL-mp4.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"FAQ"},{"componentType":"accordion","accordionList":[{"title":"How does Joyn work?","richBody":{"value":"<ul><li>Do you have a smartphone or tablet? Download the Joyn Business app for free</li><li>Your customers install the Joyn user app. This is their digital loyalty card. Are they not digitally savvy? Recommend the physical customer card. It is part of the Welcome Box you will receive.</li><li>There is a QR code in the app and on the customer card. After making a purchase in your shop, customers keep this code for their tablet or smartphone. That is how they earn their points!</li></ul>"}},{"title":"What are the advantages for my business?","richBody":{"value":"<ul><li>You can easily keep your customers informed about promotions, open days or new products via emails and push notifications. If you send them a digital coupon, they come back faster and spend more than usual.</li><li>You can create campaigns to attract Joyn users in your local area who have not yet purchased from you.</li><li>In the merchant portal, you have an overview of all your customers&apos; purchases and how many points they have accumulated. The statistics give you useful insights at a glance.</li></ul>"}},{"title":"Why are loyal customers so important?","richBody":{"value":"<ul><li>It is 6 to 7 times more expensive to attract a new customer than it is to get an existing one to come back.</li><li>On average, 20% of your customers are responsible for 80% of your turnover. It is therefore crucial to reward them for their loyalty.</li><li>Scientific studies show that basic loyalty programmes can increase your sales by 5 to 10% in the medium and long term.</li></ul>"}},{"title":"Can my customers also pay with the Joyn app?","richBody":{"value":"<p>Yes, certainly. Your customers can easily pay with Payconiq via the Joyn app. It’s convenient, fast and cost-effective – no additional subscription or maintenance fees. You only pay per transaction.</p>"}},{"title":"How much does Joyn cost?","richBody":{"value":"<p>As a merchant you have a choice of four subscriptions.</p><ul><li>✓ Loyalty: €24.95/month</li><li>✓ Loyalty+: €39.95/month</li><li>✓ Pro: €49.95/month</li><li>✓Unlimited: €59.95/month</li></ul><p>As ING works closely with Joyn, you have the opportunity to try the Unlimited package free of charge for 3 months. You will then receive the Unlimited subscription for the price of a Pro subscription for as long as you remain a customer.</p>"}},{"title":"Can I use my own tablet?","richBody":{"value":"<p>Of course! You can install the Joyn Business app for iOS (Apple) or Android (Google) quickly, easily and free of charge. All you need is a stable internet connection. This way, you and your staff can easily use Joyn on the go as well. Neither ING nor Joyn sell or rent tablets. You are therefore responsible for your own device.</p>"}},{"title":"Statutory provisions","richBody":{"value":"<p>Offering of “Joyn” services, subject to acceptance by ING Belgium NV/SA and Joyn nv and providing there is mutual agreement. Terms and conditions (regulations, charges and other additional information) are available at all ING branches and at www.ing.be. The &apos;Joyn&apos; services are provided by Joyn nv (a subsidiary of ING Belgium NV/SA – Corporate headquarters: Adolphe Buyllaan 100 –1050 Brussels – RPR Brussels – VAT BE 0846.759.718 - IBAN BE62 3631 0600 3761 – BIC BBRU BE BB) and offered by ING Belgium NV/SA (partner of Joyn nv)</p>"}}]},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/individuals/services","text":"All services and how to contact us"}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Use the ING Banking app","intro":"Pay with ease, manage expenses and enjoy a growing number of banking features on your smartphone or tablet.","image":{"transformBaseUrl":"https://assets.ing.com/transform/5035684d-c3eb-4ede-9f60-dbeaac2a15a9/icon-mying-mobile","type":"image","width":288,"original":"https://assets.ing.com/m/78a8930812eab30c/original/icon-mying-mobile.png","extension":"png"},"link":{"url":"/en/business/payments/ing-app-business"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Bancontact Pro","intro":"Accept smartphone payments on the spot.","image":{"transformBaseUrl":"https://assets.ing.com/transform/1d534da5-71ad-4bba-a443-a520f6fe9f1c/BancontactPro","type":"image","width":800,"original":"https://assets.ing.com/m/423c3f213b7a2aaf/original/BancontactPro.png","extension":"png"},"link":{"url":"/en/business/payments/bancontact-pro"}}]}]}}}