Not sure when to expect a message from Isabel Group? Maybe you’re wondering if you can still use your Isabel 6 SmartCard after activating IsaKey? We’ve got you covered.
"},"title":"The most frequently asked questions"},{"accordionList":[{"richBody":{"value":"You don’t need to take any action yourself. Isabel Group will invite you to request your IsaKey during the course of 2024 or 2025. The invitation will be presented as a login form in Isabel 6. You’ll then be asked to enter your delivery address. Soon after, you’ll receive your personal security token by post.
"},"title":"When will I receive my IsaKey?"},{"richBody":{"value":"Yes, all the Telelink@Isabel channels are IsaKey ready!
"},"title":"Can I use IsaKey to access Isabel6, Telelink Online and Telelink6?"},{"richBody":{"value":"Yes, you can. Please just note that once you activate IsaKey, it does not automatically deactivate your Isabel 6 SmartCard.
Isabel will inform you of the deactivation process for your Isabel Smartcard.
"},"title":"Isabel Group has sent my activation letter. Can I already activate IsaKey?"},{"richBody":{"value":"In case you are a Telelink6 user and you want to use the new authentication method IsaKey, you need to:
If you experience any difficulties getting your Telelink6 IsaKey ready, please contact us on +32 2 738 20 04 (Mo – Fri, 8am-6pm).
"},"title":"I am a Telelink Online or Telelink6 user and have received my IsaKey. What do I do now?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"Get in touch with the Isabel helpdesk on +32 (0)2 404 03 37, Monday to Friday between 8 a.m. and 6 p.m. or visit isabel.eu for more information. The full FAQ is available on the Isabel website.
"},"title":"Do you have any other questions or are you having difficulty activating IsaKey?"},{"cards":[{"cardSize":"small","cardType":"service","componentType":"serviceCard","image":{"extension":"svg","original":"https://assets.ing.com/m/249c95489bff710d/original/icon-login.svg","transformBaseUrl":"https://assets.ing.com/transform/4b047d29-baa2-4018-b5bc-35657fdac120/icon-login","type":"image","width":307},"intro":"Click here to sign in directly.","link":{"url":"https://telelink.ing.be/login"},"title":"Log in to Telelink Online"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/17a37de74d5562ec/original/multi-bank-management-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/a09b3a88-5fab-4d95-bb97-1072dbdc018b/multi-bank-management-1920","type":"image","width":1920},"intro":"All your banking in one place","link":{"url":"/en/business/payments/telelink-isabel"},"title":"Telelink@Isabel"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/62a80050152e81a/original/international-payments-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/c7ceb9d8-58e3-4286-b989-c9386f9b4a4f/international-payments-1920","type":"image","width":1920},"intro":"Make international transfers in a few clicks.","link":{"url":"/en/individuals/daily-banking/international-payments"},"title":"International payments"}],"componentType":"cards"}]},"hasMacro":false,"id":"9b44ceec-907a-4d0c-aed7-ff58614e5f6d","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Payments","url":"/en/business/payments"}},"componentType":"productHeader","coreHeader":{"body":"IsaKey is a new authentication and signing method for Isabel 6, Telelink Online and Telelink6. This unique security token will allow you to log in via a wide range of web browsers and sign transactions without the need for a card reader.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/17a37de74d5562ec/original/multi-bank-management-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/a09b3a88-5fab-4d95-bb97-1072dbdc018b/multi-bank-management-1920","type":"image","width":1920},"subtitle":"The new security token that will replace your SmartCard","title":"IsaKey for Isabel6"},"headerNotification":{"notification":{"body":"All Telelink@Isabel channels are ready for IsaKey.","notificationType":"information","personalizationTaxonomy":{"taxonomyType":"personalizationTaxonomy"},"productTaxonomy":{"taxonomyType":"productTaxonomyContainer"}}}},"publishDate":"2025-12-10T10:55:09.559+01:00"}}