{"type":"document","data":{"id":"9b44ceec-907a-4d0c-aed7-ff58614e5f6d","localeString":"en-GB","publishDate":"2025-12-10T10:55:09.559+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"IsaKey is a new authentication and signing method for Isabel 6."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"IsaKey is a new authentication and signing method for Isabel 6, Telelink Online and Telelink6. This unique security token will allow you to log in via a wide range of web browsers and sign transactions without the need for a card reader.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/a09b3a88-5fab-4d95-bb97-1072dbdc018b/multi-bank-management-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/17a37de74d5562ec/original/multi-bank-management-1920.jpg","extension":"jpg"},"title":"IsaKey for Isabel6","subtitle":"The new security token that will replace your SmartCard"},"headerNotification":{"notification":{"body":"All Telelink@Isabel channels are ready for IsaKey.","notificationType":"information","productTaxonomy":{"taxonomyType":"productTaxonomyContainer"},"personalizationTaxonomy":{"taxonomyType":"personalizationTaxonomy"}}},"backLink":{"textLink":{"url":"/en/business/payments","text":"Payments"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"The most frequently asked questions","richBody":{"value":"<p><span><span>Not sure when to expect a message from Isabel Group? Maybe you’re wondering if you can still use your Isabel 6 SmartCard after activating IsaKey? We’ve got you covered.  </span></span></p>"}},{"componentType":"accordion","accordionList":[{"title":"When will I receive my IsaKey?","richBody":{"value":"<p><span><span><span>You don’t need to take any action yourself. Isabel Group will invite you to request your IsaKey during the course of 2024 or 2025. The invitation will be presented as a login form in Isabel 6. You’ll then be asked to enter your delivery address. Soon after, you’ll receive your personal security token by post.</span></span></span></p>"}},{"title":"Can I use IsaKey to access Isabel6, Telelink Online and Telelink6?","richBody":{"value":"<p>Yes, all the Telelink@Isabel channels are IsaKey ready!</p>"}},{"title":"Isabel Group has sent my activation letter. Can I already activate IsaKey?","richBody":{"value":"<p>Yes, you can. Please just note that once you activate IsaKey, it does not automatically deactivate your Isabel 6 SmartCard.</p><p>Isabel will inform you of the deactivation process for your Isabel Smartcard.</p>"}},{"title":"I am a Telelink Online or Telelink6 user and have received my IsaKey. What do I do now?","richBody":{"value":"<p>In case you are a Telelink6 user and you want to use the new authentication method <strong>IsaKey</strong>, you need to:</p><ul><li>Install <a href=\"https://support.isabel.eu/en-US/downloadzone/downloadzone_windows/\">the latest security updates</a> for Isabel and</li><li>Install <a href=\"https://assets.ing.com/m/30f385532b368088/original/Telelink6-Release.zip\">the latest version of Telelink6</a></li></ul><p>If you experience any difficulties getting your Telelink6 IsaKey ready, please contact us on +32 2 738 20 04 (Mo – Fri, 8am-6pm).</p>"}}]},{"componentType":"paragraph","title":"Do you have any other questions or are you having difficulty activating IsaKey?","richBody":{"value":"<p>Get in touch with the Isabel helpdesk on +32 (0)2 404 03 37, Monday to Friday between 8 a.m. and 6 p.m. or visit <a href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.isabel.eu%2Fen%2Febanking%2Fcampaign%2Fisakey.html&amp;data=05%7C01%7Ctoon.simons%40ing.com%7Cf9306af565e54cc50cc908db5ddd9ea3%7C587b6ea13db94fe1a9d785d4c64ce5cc%7C0%7C0%7C638206978666177301%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=slDw%2FvztqHmFJlIFtHQRPp0WbBMtcM3Bgx3Zs82ffYw%3D&amp;reserved=0\">isabel.eu</a> for more information. The full FAQ is available on the <a href=\"https://www.isabel.eu/isakey/faq\">Isabel website</a>.</p>"}},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Log in to Telelink Online","intro":"Click here to sign in directly.","image":{"transformBaseUrl":"https://assets.ing.com/transform/4b047d29-baa2-4018-b5bc-35657fdac120/icon-login","type":"image","width":307,"original":"https://assets.ing.com/m/249c95489bff710d/original/icon-login.svg","extension":"svg"},"link":{"url":"https://telelink.ing.be/login"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Telelink@Isabel","intro":"All your banking in one place","image":{"transformBaseUrl":"https://assets.ing.com/transform/a09b3a88-5fab-4d95-bb97-1072dbdc018b/multi-bank-management-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/17a37de74d5562ec/original/multi-bank-management-1920.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/telelink-isabel"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"International payments","intro":"Make international transfers in a few clicks.","image":{"transformBaseUrl":"https://assets.ing.com/transform/c7ceb9d8-58e3-4286-b989-c9386f9b4a4f/international-payments-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/62a80050152e81a/original/international-payments-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/international-payments"}}]}]}}}