For a detailed description of the terms and conditions: read our General Terms and Conditions .
"},"title":"General Terms and Conditions for ING Invoice Manager"},{"richBody":{"value":"Peppol is an international network that provides a standardised framework agreement, a standard format and applications for e-procurement and e-invoicing. In electronic invoicing, Peppol always works with Access Points. These receive invoices from one company and forward them to other companies or Access Points.
As of 1 January 2026, all Belgian VAT registered entities must send and receive their invoices via Peppol, both between themselves and when dealing with the authorities. With ING Invoice Manager, you’re fully prepared for this legal obligation.
Peppol mandatory from 2026: everything you need to know
"},"title":"What is Peppol?"},{"richBody":{"value":"Billit is Belgium’s market leader in e-invoicing and a top European player. The company offers a user-friendly online platform to send and receive invoices quickly and easily via Peppol and other international standards. For ING Invoice Manager, Billit tailored the platform to the unique capabilities of a billing solution in a banking channel.
Billit NV, Oktrooiplein 1 bus 302, 9000 Ghent, VAT BE 0563.846.944.
"},"title":"Who is Billit, the technical partner behind ING Invoice Manager?"},{"richBody":{"value":"Do you already have a business current account with ING? Perfect! Then you
can easily login to Business'Bank and activate ING Invoice Manager and start immediately.
No ING business current account yet? Apply for one today.
After the activation you can easily access the ING Invoice Manager platform at any moment in Business'Bank:
1. Login to Business'Bank, on your professional profile
2. In the left hand navigation, click on “Product and Tools” and then "Tools".
3. Click on the card with “ING Invoice Manager” at the top of the page
"},"title":"How do you access ING Invoice Manager?"},{"richBody":{"value":"The basic version can be activated free of charge by all ING customers with a Professional Current Account or a Corporate Plus Account. It allows easy invoicing and follow-up and complies with the new legislation coming into force on 1 January 2026.
With Premium, you get more functionalities and automation. This costs 5 euros per month (excluding VAT), per VAT number. Until the 30th of June 2026, you get Premium functionalities for free.
For invoices sent by post, you will receive a monthly invoice via the usual ING channels. The charges will be debited from the specified payment account.
Postage costs are shown in ING Invoice Manager itself. You can also send via registered mail.
| Document type | Unit price (excl. VAT) | |
|---|---|---|
| 2,5 EUR | |
| ING Invoice Manager - registered letter | 12 EUR | |
| ING Invoice Manager - registered letter with receipt | 14 EUR |
Automatic data exchange with your accountant and integration with your accounting software.
"},"title":"What does the Premium version offer more than basic version?"},{"richBody":{"value":"You can start invoicing immediately after it has been activated. You can also immediately change settings and import customers, suppliers and products.
Meanwhile, ING updates your account information, giving you an instant overview of your income, expenses and business performance.
You decide what to share, when and how, via the settings. This can be done manually via the accountant menu or automatically if you use the Premium features (which as mentioned are free until the 30th of June 2026). You can find more information on the ING Invoice Manager help page.
"},"title":"How do you share invoices and receipts with your accountant?"},{"richBody":{"value":"We base this on average consumption, depending on the size of your business.
"},"title":"How many invoices you cand send a month?"},{"richBody":{"value":"Absolutely. In ING Invoice Manager, you will find a clear explanation on how to integrate your own corporate identity.
"},"title":"Can you add your own logo / corporate identity?"},{"richBody":{"value":"With ING Invoice Manager, you can easily share data manually with any accountant.
If your accountant is already using our partner Billit’s software, the connection with ING Invoice Manager will work immediately after activation. And in that case automatic sharing is possible too.
Not yet, but we are working hard on it. However, the ING Banking app and Business’Bank do allow you to approve transactions that come in via ING Invoice Manager.
"},"title":"Does ING Invoice Manager also exist as an app?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Already using ING Invoice Manager?"},{"accordionList":[{"richBody":{"value":"You can create a sales invoice via the “Income” menu > “Invoices” > “Add”. Enter the customer details, add products or services, and choose your preferred sending method: Peppol, email, or post.
"},"title":"How do I create and send a sales invoice?"},{"richBody":{"value":"Yes. Under “Settings” > “Corporate Style”, you can adjust colors, fonts, and upload your logo. You can also create multilingual templates and automatically include legal disclaimers.
"},"title":"Can I customize the layout of my invoices?"},{"richBody":{"value":"Use the “Fast Input” module to upload PDFs or receive invoices via Peppol. The system uses OCR and UBL formats to automatically extract and categorize the data.
"},"title":"How do I process incoming invoices from suppliers?"},{"richBody":{"value":"Yes. You can pay invoices via direct integration with Business’Bank/ING Banking app, via QR code and via a SEPA payment file (to upload a SEPA payment file in Business'Bank, you need a Business'Bank Premium subscription).
"},"title":"Can I pay supplier invoices directly from the platform?"},{"richBody":{"value":"Transactions from your ING business account are synced automatically. The system matches them to invoices based on amount, date, and structured communication.
"},"title":"How do I link bank transactions to invoices?"},{"richBody":{"value":"Via the “Accountant” menu, you can send UBL files manually or set up automatic sharing if your accountant uses Billit or compatible software. To do this, go to Settings > Integrations, filter by “Accounting software”, and select the software you want to integrate with.
"},"title":"How do I share documents with my accountant?"},{"richBody":{"value":"Yes. You can bulk import using Excel templates under “Customers”, “Suppliers”, or “Product”. Simply enter the VAT number of your customers and suppliers, and the system will complete the rest. It enriches the data using information from the CBE database.
"},"title":"Can I import customers, suppliers and product lists?"},{"richBody":{"value":"Use the Help button on the platform for FAQs, live chat, or callback requests. You can also ask your accountant if they use the Billit Accountant Portal.
"},"title":"Where can I get help if I have questions?"},{"richBody":{"value":"You can check whether your company is successfully connected to PEPPOL via the eInvoicing tab. Go to “My Company” from the side menu and click on the eInvoicing tab on the right. If you or your accountant want to use different software to connect to PEPPOL, you must first undo the registration made via ING Invoice Manager. Simply go to the same menu and disconnect from there. There's no need to fully deactivate the connection.
"},"title":"Where can I manage my PEPPOL connection?"},{"richBody":{"value":"Yes, you can import previously created invoices into the tool. Go to “Fast Input”, upload your invoice or send it via email to your personalized ING Invoice Manager mailbox. Once the invoice is loaded into the tool, select it and mark it as a sales invoice.
Note that bulk import of invoices is not possible. Also, if you make changes to the invoice within the tool (e.g., price adjustments), these changes will not be reflected on the original physical invoice.
"},"title":"Can I import existing invoices into the tool?"},{"richBody":{"value":"Yes, it’s easy, you can keep working for your sales as you are right now, with a view in ING Invoice Manager on your income. Be ready for the regulation by receiving all your PEPPOL invoices in your ING Invoice Manager and digitalizing your receipts. All for free in your ING Business’Bank.
"},"title":"Can I use ING Invoice Manager if I only receive invoices from suppliers and (almost) don’t create invoices (covering small bakers, butchers, press shops… and the like)?"},{"richBody":{"value":"Peppol not obligatory, yet you can use IIM to manage your administration, share documents with your accountant, keep everything in one place, enable easy payments of invoices directly via Business’Bank or ING Banking app.
"},"title":"I’m working as medical professionals or in educational services, social services and cultural or sports organisations, what does article 44 W.BTW entail?"},{"richBody":{"value":"ING Invoice Manager is free, so no costs to deduct.
"},"title":"Can I fiscally deduct IIM?"},{"richBody":{"value":"Yes, ING Invoice Manager is built with our partner Billit. The Billit PEPPOL Access Point , one of the largest in Belgium is used to register your company and send and receive electronic invoices.
"},"title":"Is IIM a Peppol accesspoint?"},{"richBody":{"value":"Yes, you can import PDF invoices into the tool. Go to “Fast input” and upload your invoice, or email it to your personalized ING Invoice Manager mailbox.
Select the invoice once it has loaded and indicate that it is a sales invoice. Always check the details before sending.
"},"title":"Can I upload my pdf invoice and send it as a Peppol-invoice?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"e8e389d3-cd07-4996-ab7b-e11610e5df38","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"ING Invoice Manager Support","url":"/en/business/payments/invoicemanager"}},"componentType":"productHeader","coreHeader":{"title":"Frequently Asked Questions"}},"publishDate":"2025-12-16T17:05:24.234+01:00"}}