Group of payments enables you to create groups with draft payments and add these payments as much as you want and whenever you want to the basket.
It is an alternative for standing orders or uploading payment files.
This can help you to
(see next questions for more details)
Preparation:
Each time the payments must be executed:
Step 1: Navigate to Payments > Groups
Step 2: Click on "New group"
Step 3: Give the group a name
Step 4: Optionally: add a remark in the additional note
Step 5: Optionally: Fill in "Transfer from"
Fill this account only in case all payments of this group must happen with the same account.
Step 6: Click "Save"
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/f4a075da-1748-4e8a-9dd4-d9afc6a0c89d/imm-FAQGop-CreateGroup-EN-001","original":"https://assets.ing.com/m/4e0cf2c0e47898cf/original/imm-FAQGop-CreateGroup-EN-001.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"The group is now added to the list on the "Groups of payments" page.
"}},{"componentType":"sectionTitle","title":"How should I add payments to a group?"},{"componentType":"paragraph","richBody":{"value":"Step 1: Navigate to Payments > Groups
Step 2: Select a group from the list (to expand) and click on "View payments"
Step 3: Click on "New payment"
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/c39f4b48-1d6a-4499-a378-b146262d1b4f/imm-FAQGop-Payment-EN-001","original":"https://assets.ing.com/m/11fcfb50a4511e0a/original/imm-FAQGop-Payment-EN-001.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"Step 4: Fill in the payment details and click on "Add to group"
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/78385799-4024-4dea-9aae-abff2e7377a0/imm-FAQGop-Payment-EN-002","original":"https://assets.ing.com/m/7104f55e3a4b4ae1/original/imm-FAQGop-Payment-EN-002.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"Remark:
In case you filled in an account in the group detail, this account will be used automatically for all payments. If not, you can choose an account for each payment.
"}},{"componentType":"sectionTitle","title":"How should I edit payments of a group?"},{"componentType":"paragraph","richBody":{"value":"Step 1: Navigate to Payments > Groups
Step 2: Select a group from the list (to expand) and click on "View payments"
Step 3: Hoover the payment and click on the "Edit" button that appears.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/fb163412-1561-498a-9dc1-6c7d313797a8/imm-FAQGop-AddBasket-EN-001","original":"https://assets.ing.com/m/267ceeaafc561b7f/original/imm-FAQGop-AddBasket-EN-001.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"Step 4: Update the payment details and click on "Save"
"}},{"componentType":"sectionTitle","title":"How should I execute the payments of a group?"},{"componentType":"paragraph","richBody":{"value":"Step 1: Navigate to Payments > Groups
Step 2: Select a group from the list (to expand) and click on "View payments"
Step 3: Add the payments to the payment basket:
Then:
Step 4: Go now to the basket to send the payments to Business' Bank for signing.
"}},{"componentType":"sectionTitle","title":"How can I delete payments from a group?"},{"componentType":"paragraph","richBody":{"value":"Step 1: Navigate to Payments > Groups
Step 2: Select a group from the list (to expand) and click on "View payments"
Step 3: Select the payments that need to be deleted from the group.
Step 4: Click on "Delete selection" and then on "Confirm" in the "Remove x payments from group" popup
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/bb675dd4-baa6-4a34-9c1c-528a9d95ae4c/imm-FAQGop-RemPaym-EN-001","original":"https://assets.ing.com/m/6ef49ca05b1e3494/original/imm-FAQGop-RemPaym-EN-001.png","extension":"png"}},{"componentType":"sectionTitle","title":"Can I order the groups of payments?"},{"componentType":"paragraph","richBody":{"value":"On the "Groups of payments" page (Go to Payments > Groups), the groups can be ordered on different ways:
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/9dde0722-2c61-43f6-ae78-6dd724b0679b/imm-FAQGop-Sortby-EN-001","original":"https://assets.ing.com/m/273f4b0a761f7a70/original/imm-FAQGop-Sortby-EN-001.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"Option 1:
Option 2:
Option 1:
Option 2:
As a local user you can see all the groups of payments, except when you don't have the permission to an account that is used in the group on group level or in one of the payments of the group.
Ask the subscription holder to check your permission to accounts in Configuration > User management > Manage Access and privileges
"}},{"componentType":"sectionTitle","title":"A message is displayed on a group. What should I do?"},{"componentType":"paragraph","richBody":{"value":"The following message is displayed on the group:
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/2378a675-56b2-453a-97f6-08b2a66fb98f/imm-FAQGop-Msg-EN-001","original":"https://assets.ing.com/m/35a82ff6476340eb/original/imm-FAQGop-Msg-EN-001.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":"What happens?
This group with this message contains a "Transfer from" account in the group details that can't be used for doing payments.
This is possible because:
After replacing the account in the group details:
An error message is displayed on one or more payments in a group:
What happens?
After replacing the account in the payment:
"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Go to What is new on ING Multi Mandate","image":{"transformBaseUrl":"https://assets.ing.com/transform/acdccff4-b549-4e24-93dc-546065257f60/Arrows-Arrow_Right_Outline","type":"image","width":32,"original":"https://assets.ing.com/m/792e467642f6fa03/original/Arrows-Arrow_Right_Outline.svg","extension":"svg"},"link":{"url":"/en/business/payments/new-on-imm"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Overview ING Multi Mandate","intro":"A quick overview of the main features","image":{"transformBaseUrl":"https://assets.ing.com/transform/4b3767f2-cb73-43b6-93d1-c325d8646066/imm-overview-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/18ab92d3021ae746/original/imm-overview-1920.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/ing-multi-mandate-overview"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Need help on ING Multi Mandate?","intro":"Find here all the FAQs","image":{"transformBaseUrl":"https://assets.ing.com/transform/74117a87-42e9-4617-8cb5-a1a0426e350f/Hiker-jumps-from-rock-to-rock-in-winter-wear","type":"image","width":5060,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/5cd7ef1e1db69f8b/original/Hiker-jumps-from-rock-to-rock-in-winter-wear.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/need-help-ing-multi-mandate"}}]}]}}}