... go to Business'Bank.
You will be asked to
You will receive an e-mail confirming the activation of ING Multi Mandate (=IMM)
Click on the link to access the platform.
You will be forwarded to the homepage and you will need to enter your ING ID and your e-mail address.
Then you have to log in with itsme or with your identity card.
In ING Multi Mandate, a dossier is the virtual equivalent of a paper folder, in which you keep all the files and information (contact details, counterparty details, account numbers, documents, etc.) for a customer.
"}},{"componentType":"accordion","accordionList":[{"title":"How to access Dossiers?","richBody":{"value":"The " Dossiers " section can be found in the menu on the left.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/2b01fffb-64db-45d8-af0e-e2595cdf85e3/imm-MenuDos-EN","altTextEN":"imm MenuDos","original":"https://assets.ing.com/m/f12d69fde5cb85b0/original/imm-MenuDos-EN.jpg","extension":"jpg"}},{"title":"What is the purpose of a Dossier?","richBody":{"value":"By creating a new dossier, you encode the client's data for easier retrieval and pre-populate certain data in your reports.
It is important to mention the type of dossier and give the dossier a name. You will be able to modify this data later on, if necessary.
There are 6 types of files: succession, administration of property, bankruptcy, debt mediation, third party accounts and others.
You can link one or more accounts to a dossier.
The Account section displays all the accounts for which the IMM subscription holder is either the account holder or the proxy.
In the Configuration menu, the IMM subscription holder will be able to choose which accounts will be displayed in this section (via the User Management or Account Visibility functions).
By clicking on the name of an account you will access all the transactions of this account.
"}},{"componentType":"accordion","accordionList":[{"title":"How to access Accounts ? | 1","richBody":{"value":"The "Accounts" section is located in the 2nd position of the menu on the left side of the screen.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/5d1b15ed-8fa6-405a-9769-810b86adf7c3/imm-MenuCpte-EN","original":"https://assets.ing.com/m/42cbb7d13e09f77e/original/imm-MenuCpte-EN.png","extension":"png"}},{"title":"How to access Accounts ? | 2","richBody":{"value":"It is also possible to access the account(s) related to a Dossier directly from the Dossier section of the menu.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/c440c828-8b1c-4253-8e71-e7586bc4319a/imm-menuPAy-EN","altTextEN":"imm menuPAy","original":"https://assets.ing.com/m/8c35b915744c3271/original/imm-menuPAy-EN.png","extension":"png"}},{"title":"What can I do on a transaction?","richBody":{"value":"You can, at any time, add a note, a category (manually or through the use of rules - see below) or a supporting document (attachment in pdf or image). These elements can then be automatically included in your reports.
If the transaction has been executed, you will then be able to:
The Payments section is composed of 2 tabs:
The easiest way to create a new payment is to select "Accounts" or "Payments" from the main menu:
On the right side of the screen, the blue New Payment button will allow you to initiate a new transaction.
You can also duplicate an existing transaction by clicking on it and then choosing the "duplicate payment" icon.
After sending the payments to Business'Bank, we advise you to wait about 15 minutes before going to Business'Bank to sign the envelopes.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/18e65fb1-6b56-43d6-90d4-02d35c062104/IMM-FAQ-AcPay-EN","altTextEN":"IMM FAQ AcPay","original":"https://assets.ing.com/m/e6d6d5b0664db262/original/IMM-FAQ-AcPay-EN.jpg","extension":"jpg"}},{"title":"What is in the 'Sent payments' tab?","richBody":{"value":"The payments sent to Business'Bank are shown in this section in the form of an envelope. These envelopes correspond to what the Subscriber can see in Business'Bank :
Pending: the payment has been sent to Business'Bank but has either not yet been signed by the Subscription Holder or the information has not yet been updated.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/a84e302c-7603-4365-b0f4-d9bf901f05ee/IMM-FAQ-AcPay-FR0a","altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","original":"https://assets.ing.com/m/40ae3ed4f00f968b/original/IMM-FAQ-AcPay-FR0a.jpg","extension":"jpg"}},{"title":"What do the colour codes on the envelopes mean? | 2","richBody":{"value":"Executed: the payment has been signed and executed.
NB: if you click on an envelope you can:
The report section allows you to create new reports or download reports created by all users.
"},"alignedImage":{"position":"top","transformBaseUrl":"https://assets.ing.com/transform/dd07ef75-1667-42b3-96f7-9d4221fb56de/imm-Rep-EN","altTextEN":"imm Rep","original":"https://assets.ing.com/m/d12324b5e7b0676d/original/imm-Rep-EN.png","extension":"png"}},{"componentType":"accordion","accordionList":[{"title":"How do I access my reports? | 1","richBody":{"value":"There are two ways to access reports:
The Configuration section gives you access to the following features:
Click on the icon of your Profile, on the top right of the home page. Then choose "Configuration".
"}}]},{"componentType":"paragraph","title":"Categories and rules","richBody":{"value":"Categories
ING Multi Mandate allows you to create categories and sub-categories that can be applied automatically to your transactions (via the rules). This will enables you to create richer reports and exports.
Tip: for a better readability of the reports, limit the number of categories
Rules
Define rules to categorize automatically your transactions, based on the the counterpart, the communication or both.
"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Need help on ING Multi Mandate?","intro":"Find here all the FAQs","image":{"transformBaseUrl":"https://assets.ing.com/transform/74117a87-42e9-4617-8cb5-a1a0426e350f/Hiker-jumps-from-rock-to-rock-in-winter-wear","type":"image","width":5060,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/5cd7ef1e1db69f8b/original/Hiker-jumps-from-rock-to-rock-in-winter-wear.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/need-help-ing-multi-mandate"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"FAQs Activation & Login","image":{"transformBaseUrl":"https://assets.ing.com/transform/9dcdb44c-23e1-49d5-a495-c31f1549b890/tax-and-legal-news-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/c3fae25f095807/original/tax-and-legal-news-1920.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/ing-multi-mandate-faq-login"}}]}]}}}