{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/5cd7ef1e1db69f8b/original/Hiker-jumps-from-rock-to-rock-in-winter-wear.jpg","transformBaseUrl":"https://assets.ing.com/transform/74117a87-42e9-4617-8cb5-a1a0426e350f/Hiker-jumps-from-rock-to-rock-in-winter-wear","type":"image","width":5060},"intro":"Find here all the FAQs","link":{"url":"/en/business/payments/need-help-ing-multi-mandate"},"title":"Need help on ING Multi Mandate?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/545ce4456f3cba6a/original/imm-configuration-767.jpg","transformBaseUrl":"https://assets.ing.com/transform/be7e5cdd-a009-447f-8152-8589d3b92296/imm-configuration-767","type":"image","width":767},"intro":"30-03-2020","link":{"url":"/en/business/payments/ing-multi-mandate-configuration"},"title":"FAQs Configuration"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/6459e083bf69c440/original/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer.jpg","transformBaseUrl":"https://assets.ing.com/transform/0129d16f-ef89-479b-804c-5045ee6fc0e0/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer","type":"image","width":5616},"link":{"url":"/en/business/payments/ing-multi-mandate-dossiers"},"title":"FAQs Dossiers"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Find all the questions concerning how to activate your ING Multi Mandate Account and how to connect to the platform","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How can I know if my ING Multi Mandate account is ready?"},{"componentType":"paragraph","richBody":{"value":"

As soon as your account is ready, you will receive a confirmation e-mail to the address you provided when you subscribed.  

A new account setup usually requires a certain time. If you haven't received an e-mail from us after 6 hours, please check the SPAM folder of your mailbox…

If you still didn’t receive a confirmation e-mail, please contact the ING Helpdesk/Business:

Make sure your e-mail address is correct, so they can re-send you an e-mail if necessary.

"}},{"componentType":"sectionTitle","title":"Where do I find my ING ID?"},{"alignedImage":{"position":"bottom","altTextFR":"\"\"","extension":"png","original":"https://assets.ing.com/m/abcb182e533cd097/original/imm-ingid.png","transformBaseUrl":"https://assets.ing.com/transform/b0a6c93b-8232-4de7-a603-951905b81c1b/imm-ingid"},"componentType":"paragraph","richBody":{"value":"

If you subscribed yourself in Business’Bank to ING Multi Mandate and you are the "Subscription holder", your ING ID requested to login can be found at the bottom of your ING Bank Card (see below)

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If you did not subscribe yourself but someone else did it for you, then you have a "User" role in ING Multi Mandate. In that case, please contact the person who did subscribe for you (aka your Subscription holder) in order to obtain their ING ID.

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Install the app on your mobile phone via Google Play (Android) or App Store (iOS)

Run the app and register:

1/ Using your bank card:

Enter your phone number

Choose your bank and follow the corresponding instructions 

Enter the validation code received by SMS 

Choose (and remember) your itsme® code

For more detailed information, you can check: itsme-id.com/en-BE/get-started/bank

2/ Using eID (Belgian ID card) and an ID card reader :

Follow the step by step illustrated instructions on the itsme® website: itsme-id.com/en-BE/get-started/eid

"},"title":"How can I log in to ING Multi Mandate with itsme® ?"},{"richBody":{"value":"

How do I update my itsme account?

To ensure nobody can useyour current account :

Do you experience difficulties to block your itsme® account on the website? 

Call the ING Helpdesk/Business: +32 2 464 60 04 - Monday to Friday from 8 a.m. to 6 p.m. and we will assist you.

2/ When you get your new phone

  1. install itsme®.
  2. To reactivate your account, request a new identification token :

... then register again. 

"},"title":"I lost my phone / I changed my phone number"},{"richBody":{"value":""},"title":"How can I find the e-mail required to login?"},{"richBody":{"value":"

It is a measure required to keep your online banking operations secure.

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