{"type":"document","data":{"id":"d2052418-bb47-44a0-9758-d02330f6ea25","localeString":"en-GB","publishDate":"2023-03-01T09:19:29.654+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Here you will find all questions about the why and how to use Dossiers with ING Multi Mandate."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/bafc05b0-d64b-4063-adc4-e6ae1b6e9e96/imm-dossiers-767","type":"image","width":767,"original":"https://assets.ing.com/m/4beeea822235d277/original/imm-dossiers-767.jpg","extension":"jpg"},"title":"FAQs on Dossiers","subtitle":"Here you will find all questions about the why and how to use dossiers with ING Multi Mandate."},"backLink":{"textLink":{"url":"/en/business/payments","text":"Payments"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What is a dossier, how does it work?"},{"componentType":"paragraph","richBody":{"value":"<p>A <strong>dossier</strong> in ING Multi Mandate is <strong>the virtual equivalent of a client’s paper dossier</strong>, where you keep together all the files and information (like client details, stakeholders details, accounts, related documents, etc.) for that client.</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/afdc31bb-4ef5-4f46-ba04-4607077da37f/IMM-Dossiers-3L","altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","original":"https://assets.ing.com/m/47c440f73fbb66a3/original/IMM-Dossiers-3L.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"What happens if I link a beneficiary to a dossier?"},{"componentType":"paragraph","richBody":{"value":"<p><strong>Can I still use it for other payments?</strong></p><p>Adding a beneficiary to a dossier allows you to manage payments for that beneficiary without having to fill-in the payments details every time. </p><p><strong>One beneficiary</strong> (eg: Lampiris, Proximus, Engie, etc.) <strong>can be linked to several dossiers</strong>.</p>"}},{"componentType":"sectionTitle","title":"Why do you want me to fill-in a dossier anniversary info ?"},{"componentType":"paragraph","richBody":{"value":"<p>A relevant <strong>date</strong> in a dossier allows you to be reminded about related <strong>court reporting events</strong>.</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/fcf2bf5c-30d3-4d97-8bef-7269a31a665b/IMM-Doss-EN","altTextEN":"IMM Doss","original":"https://assets.ing.com/m/a62f3ba87b5f4925/original/IMM-Doss-EN.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"What happens if I archive a dossier?"},{"componentType":"paragraph","richBody":{"value":"<p>Will the accounts information in it still be updated? </p><ul><li>You can <strong>archive a dossier</strong> by opening its <strong>Dossier details</strong> and clicking <strong>Archive dossier</strong>.</li></ul>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/138c6f5e-ee6b-400f-92eb-e7e22e0e4cc9/IMM-Doss-EN-002","original":"https://assets.ing.com/m/2ee1bdc87dc7400f/original/IMM-Doss-EN-002.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<ul><li>An <strong>archived dossier</strong> will appear <strong>greyed out</strong> and will not be selectable any more in any dropdown option. </li></ul>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/9741898b-8ec6-401e-8caf-59bf6a004806/IMM-Doss-EN-004","original":"https://assets.ing.com/m/dd318214733fa7e/original/IMM-Doss-EN-004.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>All active accounts will still be updated independently from the dossier status.</p>"}},{"componentType":"sectionTitle","title":"How can I restore an archived dossier?"},{"componentType":"paragraph","richBody":{"value":"<p>To find your <strong>archived dossier,</strong> <strong>make it visible via the filter:</strong></p><ul><li>select &quot;<strong>Show all&quot; </strong>or<strong> &quot;Archived&quot;</strong> then click on<strong> Apply filters</strong>!</li></ul>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/a93e1eee-24ce-4e84-904c-a4d5e5767eea/IMM-Doss-EN-005","original":"https://assets.ing.com/m/6ed68e407c426971/original/IMM-Doss-EN-005.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p>An <strong>archived dossier</strong> will appear in a <strong>grey</strong> colour:</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/57360612-2bbd-4d93-905e-aa252b0d87bc/IMM-Doss-EN-003","original":"https://assets.ing.com/m/6ad9631531501f7/original/IMM-Doss-EN-003.jpg","extension":"jpg"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>To restore an archived dossier</strong>, select the <strong>&quot;Dossier&quot;</strong>, </p><p>go to <strong>&quot;Dossier details&quot;</strong> and click on <strong>&quot;Restore dossier&quot;</strong>:</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/59551203-dd46-4626-901c-268eed171f5f/IMM-Doss-EN-006","original":"https://assets.ing.com/m/794aab838d252c35/original/IMM-Doss-EN-006.jpg","extension":"jpg"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also 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