{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/5cd7ef1e1db69f8b/original/Hiker-jumps-from-rock-to-rock-in-winter-wear.jpg","transformBaseUrl":"https://assets.ing.com/transform/74117a87-42e9-4617-8cb5-a1a0426e350f/Hiker-jumps-from-rock-to-rock-in-winter-wear","type":"image","width":5060},"intro":"Find here all the FAQs","link":{"url":"/en/business/payments/need-help-ing-multi-mandate"},"title":"Need help on ING Multi Mandate?"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/6459e083bf69c440/original/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer.jpg","transformBaseUrl":"https://assets.ing.com/transform/0129d16f-ef89-479b-804c-5045ee6fc0e0/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer","type":"image","width":5616},"link":{"url":"/en/business/payments/ing-multi-mandate-dossiers"},"title":"FAQs Dossiers"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/c3fae25f095807/original/tax-and-legal-news-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/9dcdb44c-23e1-49d5-a495-c31f1549b890/tax-and-legal-news-1920","type":"image","width":1920},"link":{"url":"/en/business/payments/ing-multi-mandate-faq-login"},"title":"FAQs Activation & Login"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Find all the questions concerning how to manage your users, define account visibility, define categories and rules....with ING Multi Mandate.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"accordionList":[{"richBody":{"value":"<ul><li>If you are a <strong>User</strong> and wish to <strong>modify the email address you use to login</strong>, please <strong>contact your Subscription holder</strong>.</li><li>If you are a <strong>Subscription holder</strong> and wish to <strong>modify the email address</strong> you use to login, please <strong>call the ING Helpdesk /Business</strong>: </li><li>+32 2 464 60 04 - Monday to Friday from 8 a.m. to 6 p.m. </li></ul>"},"title":"How do I change my e-mail address?"},{"richBody":{"value":"<p>There is <strong>no limit to the number of Users</strong> per subscription. However, keep in mind that as a Subscription holder, you are responsible for every user you create, including their actions in the tool. <strong>Make sure your Users have the proper mandate on the accounts they handle</strong>, as required by the General Data Protection Regulation (GDPR).</p>"},"title":"How many users can I create in total?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"How do I remove a user?"},{"alignedImage":{"position":"bottom","altTextEN":"IMM UserMgt","extension":"jpg","original":"https://assets.ing.com/m/0f9746eaf4122bba/original/IMM-UserMgt-EN.jpg","transformBaseUrl":"https://assets.ing.com/transform/6c581fab-ae42-4a27-be28-f19cac402130/IMM-UserMgt-EN"},"componentType":"paragraph","richBody":{"value":"<p>You can <strong>choose</strong> between <strong>temporarily deactivating a user or deleting them permanently:</strong></p><p><strong>Click on your name at the top of the screen </strong>-<strong> </strong>Select <strong>“Configuration”</strong></p>"}},{"alignedImage":{"position":"bottom","altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/9d514861730df1e4/original/IMM-UserMgt-ENa.jpg","transformBaseUrl":"https://assets.ing.com/transform/779341d8-66f4-4405-975c-d01ee170ad1a/IMM-UserMgt-ENa"},"componentType":"paragraph","richBody":{"value":"<ol><li>Go to <strong>&quot;User Management&quot; </strong></li></ol>"}},{"componentType":"paragraph","richBody":{"value":"<ol start=\"2\"><li> Select the<strong> user</strong> you wish to <strong>remove</strong> or <strong>deactivate</strong></li></ol><ul><li>To delete the user, click on &quot;<strong>Delete&quot;</strong></li><li>To deactivate the user, click on &quot;<strong>Deactivate</strong>&quot;</li></ul><ol start=\"3\"><li>Confirm</li></ol>"}},{"componentType":"sectionTitle","title":"Which access rights can I give to my users?"},{"alignedImage":{"position":"bottom","altTextEN":"IMM UserMgt","extension":"jpg","original":"https://assets.ing.com/m/cdf08b1618127b49/original/IMM-UserMgt-EN.jpg","transformBaseUrl":"https://assets.ing.com/transform/d54f4537-db16-4cd0-8697-8171cb5a0f2c/IMM-UserMgt-EN"},"componentType":"paragraph","richBody":{"value":"<p>As a <strong>Subscription holder</strong>, you <strong>decide the level of permission</strong> for each <strong>user</strong> you create: </p><p>Which account(s) they can consult :</p>"}},{"alignedImage":{"position":"bottom","extension":"jpg","original":"https://assets.ing.com/m/27bdd91e1bc36db5/original/IMM-UserMgt-EN-003b.jpg","transformBaseUrl":"https://assets.ing.com/transform/e0ec55a2-e149-469b-9021-41ab8bcfeeb4/IMM-UserMgt-EN-003b"},"componentType":"paragraph","richBody":{"value":"<ul><li>Authorization or not to prepare payments</li><li>Authorization or not to send payments for signature</li><li>Authorization or not to define new rules and categories </li><li>Authorization or not to create and edit beneficiaries…</li><li>Etc.</li></ul>"}},{"alignedImage":{"position":"bottom","extension":"jpg","original":"https://assets.ing.com/m/7c43a30a3dd501a4/original/IMM-UserMgt-EN-004.jpg","transformBaseUrl":"https://assets.ing.com/transform/07429ab5-92e1-4dfa-a784-c70bd1288fb3/IMM-UserMgt-EN-004"},"componentType":"paragraph","richBody":{"value":"<p>When you setup the access to accounts, you can use specific roles like: </p><ul><li>Access only to &quot;Under administration&quot; accounts</li></ul>"}},{"alignedImage":{"position":"bottom","extension":"jpg","original":"https://assets.ing.com/m/20f028c6dab0b429/original/IMM-UserMgt-EN-005.jpg","transformBaseUrl":"https://assets.ing.com/transform/5993fa28-91c0-42b0-b335-7c286cc9c815/IMM-UserMgt-EN-005"},"componentType":"paragraph","richBody":{"value":"<ul><li>Access to all accounts except a specific list </li></ul>"}},{"alignedImage":{"position":"bottom","extension":"jpg","original":"https://assets.ing.com/m/7867974b053fe043/original/IMM-UserMgt-EN-006.jpg","transformBaseUrl":"https://assets.ing.com/transform/c986eb02-c41d-4495-8140-ae9507f52b27/IMM-UserMgt-EN-006"},"componentType":"paragraph","richBody":{"value":"<ul><li>Access to selected accounts (with this option, any further new mandate will have to be added manually to the corresponding users)</li></ul>"}}]},"hasMacro":false,"id":"c384bcf6-e6e1-42d1-b46c-95afaed827c3","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Payments","url":"/en/business/payments"}},"componentType":"productHeader","coreHeader":{"body":"Find all the questions concerning how to manage your users, define account visibility, define categories and rules....","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6459e083bf69c440/original/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer.jpg","transformBaseUrl":"https://assets.ing.com/transform/0129d16f-ef89-479b-804c-5045ee6fc0e0/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer","type":"image","width":5616},"title":"FAQs on configuration"}},"publishDate":"2023-03-01T09:19:27.802+01:00"}}