{"type":"document","data":{"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"cards":[{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"svg","original":"https://assets.ing.com/m/46a3131e1e59746b/original/wero_phone.svg","transformBaseUrl":"https://assets.ing.com/transform/b2f72cdd-5204-4067-a3ce-25646d6fa7ac/wero_phone","type":"image","width":1610},"intro":"Get paid instantly and keep your cash flow strong.","link":{"url":"/en/business/payments/wero/wero"},"title":"Wero: effortless payments for your business"},{"cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/m/7ba5faba5a793523/original/POS_Belgium_A77.jpg","transformBaseUrl":"https://assets.ing.com/transform/e283ce16-07f4-42d7-8231-32b971c3a01c/POS_Belgium_A77","type":"image","width":2466},"intro":"Whether you work in‑store, on‑site or on the move.","link":{"url":"/en/business/payments/incoming-payments-merchant-services-business"},"title":"Payment terminals that fit your business"}],"componentType":"cards"}]},"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Bancontact Pay/Pro and an internet connection are all you need for contactless payments. Discover mobile payments for your business!","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Your benefits"},{"componentType":"productFeatures","highlighted":false,"image":{"altTextNL":"Payments","extension":"svg","original":"https://assets.ing.com/m/2a7bd7993c765426/original/Coins.svg","transformBaseUrl":"https://assets.ing.com/transform/3155dacb-4d0b-4466-bfa1-5526cf192adb/Coins","type":"image","width":160},"items":[{"body":"Let your customers pay with maximum security using their smartphone - either contactlessly or by scanning a QR code.","title":"In your store"},{"body":"Add the Bancontact Pay payment button to your webshop so customers immediately know they can pay smoothly and securely with their smartphone.","title":"In your web shop"},{"body":"You only pay a transaction fee: €0.06 per in‑store payment and €0.20 per online payment. An additional €18 annual operating fee is charged by Bancontact Pro.","title":"No installation costs"},{"body":"Monitor all your transactions in real time on any device - smartphone, tablet, or computer.","title":"Track payments"}]},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"accordionList":[{"richBody":{"value":"<p><strong>Bancontact Pay - for consumers</strong></p><p><strong>Bancontact Pay</strong> is the consumer-facing mobile payment app.<br />It is the new name of the <strong>Payconiq by Bancontact</strong> app (as of spring 2026).<br />It allows customers to:</p><ul><li>scan QR codes to pay in shops and online,</li><li>send money to friends,</li><li>use mobile payments linked directly to their bank account.<br />Nothing changes for users except the name, logo and colours - the payment experience remains the same.</li></ul><p><strong>Bancontact Pro - for merchants</strong></p><p><strong>Bancontact Pro</strong> is the merchant platform and merchant app.<br />It replaces all former <strong>Payconiq merchant tools</strong>, such as:</p><ul><li>the <strong>Payconiq GO</strong> merchant app (now the Bancontact Pro app),</li><li>the <strong>Merchant Portal</strong> (also renamed Bancontact Pro),</li><li>merchant QR-code stickers (now showing Bancontact Pay + Wero).</li></ul><p>With Bancontact Pro, merchants can:</p><ul><li>accept mobile payments via QR code,</li><li>also accept <strong>Wero</strong> for instant payments (new in 2026),</li><li>view and track transactions in real time,</li><li>access reports and manage payments across smartphone, tablet or desktop.</li></ul>"},"title":"What is the difference between Bancontact Pay and Bancontact Pro?"},{"richBody":{"value":"<ul><li>The customer opens the <strong>Bancontact Pay app</strong> or their <strong>banking app</strong>.</li><li>They <strong>scan your QR code</strong> or <strong>select your business</strong> from the list of nearby merchants.</li><li>You tell them the amount to pay.</li><li>The customer <strong>enters the amount</strong> on their smartphone and <strong>confirms</strong> with their PIN.</li><li>That’s it — the payment is <strong>completed instantly</strong>.</li></ul>"},"title":"How does Bancontact Pay work?"},{"richBody":{"value":"<p>There are no installation costs. You only pay a <strong>transaction fee</strong>: €0.06 per in‑store payment and €0.20 per online payment. An <strong>additional €18 annual operating fee</strong> is charged by Bancontact Pro.</p>"},"title":"How much does Bancontact Pro cost?"},{"richBody":{"value":"<ul><li><p>Mobile payments are the way forward, and with Bancontact Pay you’re already one step ahead.</p></li><li><p>In addition to Bancontact mobile payments, <strong>Bancontact Pay also supports Wero</strong>, enabling <strong>instant account‑to‑account payments</strong> for an even smoother experience.</p></li><li><p>You can generate clear reports based on your transactions and export them to Excel for deeper analysis.</p></li><li><p>Bancontact Pro is secure: you can track all your payments in real time via the merchant portal on your smartphone, tablet or computer.</p></li></ul>"},"title":"What are the advantages of using Bancontact Pay/Pro?"},{"richBody":{"value":"<p>To get started with Bancontact Pro, simply <strong>fill in the registration form and submit it</strong> to activate your merchant profile.</p><p>To make the process faster, prepare the following documents in advance:</p><ul><li>An <strong>extract of the UBO register</strong> (Ultimate Beneficial Owner)</li><li>A <strong>copy of the bank statement</strong> for the account that will receive your Bancontact Pro transactions</li><li>A <strong>copy of the identity card</strong> of all UBO(s) or legal representative(s)</li></ul><p><strong>Important:</strong></p><ul><li>Companies must provide the details of all directors and legal representatives as listed in the <strong>Crossroads Bank for Enterprises</strong>.</li><li>For <strong>sole proprietors</strong>, there are no UBOs — you are the legal representative.</li></ul><p>If you have any questions, feel free to contact us at <a href=\"mailto:ingmerchantservices@ing.be ?subject=A%20question%20about%20Bancontact%20Pro\">ingmerchantservices@ing.be</a>.</p>"},"title":"Interested in Bancontact Pro?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"All our services and how to get in touch","url":"/en/business/services"}]}]},"hasMacro":false,"id":"be9597f7-2577-42e3-8b85-bfb3ac59ddec","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Payments","url":"/en/business/payments"}},"componentType":"productHeader","coreHeader":{"body":"With Bancontact Pay/Pro, your customers can make contactless mobile payments quickly, easily, and securely - simply using their smartphone. Moreover, there are no subscription or installation costs for you, making it a smart and accessible choice for merchants of all sizes.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/6a87da21-2785-4206-b230-670c8a6a31ec/bancontact_sticker.jpg","transformBaseUrl":"https://assets.ing.com/transform/6a87da21-2785-4206-b230-670c8a6a31ec/bancontact_sticker","type":"image","width":1520},"promoStickerLayout":"Commercial&engagement","promoText":"Payconiq is now Bancontact Pro!","subtitle":"Offer your customers a simple and secure way to pay with Bancontact Pay/Pro","title":"Mobile payments with Bancontact Pay/Pro"},"cta":{"componentType":"cta","textLink":{"text":"Apply for Bancontact Pro","url":"https://www.payconiq.be/merchant-contract/Svwe1lMmmDulCOZNxS5aiGSY17bYuG?lang=en"}},"usps":[{"body":"No payment terminal needed","icon":{"altTextEN":"Decorative icon","altTextNL":"Decoratief icoon","extension":"png","original":"https://assets.ing.com/asset/ab9b8efd-51ec-479f-85fd-da8620a3d099/Card-Orange-Outline.png","transformBaseUrl":"https://assets.ing.com/transform/ab9b8efd-51ec-479f-85fd-da8620a3d099/Card-Orange-Outline","type":"image","width":128}},{"body":"Instant payment confirmation","icon":{"extension":"png","original":"https://assets.ing.com/asset/0bc0fc7c-9cae-4032-9fc9-8647b943f360/731014-invoice-manager_fast-input.png","transformBaseUrl":"https://assets.ing.com/transform/0bc0fc7c-9cae-4032-9fc9-8647b943f360/731014-invoice-manager_fast-input","type":"image","width":79}},{"body":"Simple and affordable","icon":{"altTextEN":"Decorative icon","altTextNL":"Decoratief icoon","extension":"png","original":"https://assets.ing.com/asset/4a49a5e4-bc46-4cc9-a557-4f04a4bda35b/Moneybag-Euro-Outline.png","transformBaseUrl":"https://assets.ing.com/transform/4a49a5e4-bc46-4cc9-a557-4f04a4bda35b/Moneybag-Euro-Outline","type":"image","width":128}}]},"publishDate":"2026-07-15T09:28:00.092+02:00"}}