If you choose to receive your account statements electronically, you can download them in PDF format via Home'Bank of Business'Bank.
You can also request duplicates for the account statements of the accounts from which you receive electronic statements.
Change your settings to also receive your account statements electronically.
View our demo "Electronic account statements" for more info.
"}},{"title":"How to download or print e-statements via Home' or Business'Bank?","richBody":{"value":"You can request your electronic statements via Home'Bank or Business'Bank.
If your account statements for a specific period are no longer available, you can request duplicates. You can ask electronic duplicate statements dating back up to 10 years in the past free of charge via Home'Bank or Business'Bank.
You can request paper duplicates for a fee of 30 euros per 12 month period.
Alternatively, you can export a list of your transactions for an unofficial record of your account movements.
Watch our demo video for more info on downloading e-statements.
"}},{"title":"What is the difference between an account statement and a duplicate?","richBody":{"value":"By statement of account we mean the original statement. You can only request an account statement once on paper.
A duplicate is an official copy of an account statement. It therefore also mentions the same information about the transactions that you have performed in a certain period. With electronic statements, originals and duplicates are 100% identical.
You can request electronic duplicates of the last 10 years for free via Home'Bank or via Business'Bank. You can also request paper statement duplicates (e.g. if your account has been closed or if you need your statement to be sent to a different address) by contacting us. They cost 30 euros per 12-month period.
"}},{"title":"What to do if my account statements or duplicates have disappeared?","richBody":{"value":"We keep the last 10 statements generated for each account, e.g. • if you have daily statements: the last 10 working days. • if you have monthly: the last 10 months.
You can only download account statements when the due date of the account statements has been reached and there has been a movement in the account since the last account statement. Check the due date and frequency of the statement extracts in Home'Bank or Business'Bank.
You can generate any statement you need under the “Duplicates” tab. It has the same legal value as the original statement.
When duplicates have been requested, you have a period of 7 calendar days to download them.
If you do not download them within that period, you can request duplicates again in Home'Bank or Business'Bank.
"}},{"title":"How far back can I go to request statements?","richBody":{"value":"You can go ten years back in time.
"}},{"title":"Requested statement duplicates, but have not received all?","richBody":{"value":"It is possible that there are no transactions for this period.
"}},{"title":"Why are there not always new account statements to download?","richBody":{"value":"You receive your statement on a fixed periodicity (daily, weekly, every two weeks or monthly). On that date we generate a PDF with the statements of the past period.
If no statement is present, then it is because:
Everyone who is entitled to consult the account ("consultation rights") in Business'Bank has access to this service. After the statements or duplicates have been requested the requester has 7 days in which to download them
"}},{"title":"What is the default frequency/date for receiving my e-statements?","richBody":{"value":"As an individual, you will receive your account statements once per month via Home'Bank on the same day of the month on which you opened your account.
For example, if you opened your account on 15 September, then by default you will receive your electronic account statements on the 15th of each month.
"}},{"title":"Why is there every day a new statement?","richBody":{"value":"It’s because your periodicity for the account(s) is set on “Daily”. To see what the setting is for each individual account and to change the frequency (to daily, weekly, every two weeks or monthly) check under the tab “Manage reception method”.
"}},{"title":"How to change the reception method for my account statements?","richBody":{"value":"In Home’Bank & Business’Bank : in the menu, select "Day-to-day banking > My current accounts >Account statements". There are 2 ways to change the reception method:
Click on "Actions"next to the account and select "Change statement receptionmethod".
You can also change the reception method for different accounts at the same time. To do this, select the accounts, click on "Bulk actions" and select "Change statement reception method".
Note: Are you changing from "Electronically (PDF)" back to "Paper" and have not requested all statements yet? In that case the remaining statements are automatically requested and delivered electronically for one last time.
"}},{"title":"Does changing the method receiving statements apply to everyone?","richBody":{"value":"Yes. If several people have access to a given account, any change to the reception method (e.g. from postal delivery to electronic) will apply to everyone.
"}},{"title":"How do I request to switch to e-statements for all my accounts?","richBody":{"value":"Yes of course. Nevertheless, you must submit a separate application for each account. You control the settings of your bank statements in Home'Bank or Business'Bank.
"}},{"title":"Is it possible to group accounts if e-statements is chosen for main account?","richBody":{"value":"No. It is not possible to group accounts with a main account for which you receive the account statements electronically.
"}},{"title":"Do I have to print my electronic account statements?","richBody":{"value":"No, this is not compulsory. The great advantage of electronic statements is that you can keep them on your hard disk. This way you save paper and contribute to improve the environment. Do you need a printed statement? In that case you can choose which statements and how many copies you need printed.
"}},{"title":"What is the legal value of electronic account statements?","richBody":{"value":"The legal validity of these account statements is the same as those received by post.
"}},{"title":"How much do the electronic account statements cost?","richBody":{"value":"Electronic account statements are free of charge. Electronic duplicate account statements for transactions, which can date back up to 10 years, can also be obtained free of charge via Home'Bank or Business'Bank.
You can also request paper duplicate account statements for a fee of 30 euros per 12 months. Don't receive electronic account statements yet? Request to receive your account statements electronically by logging into Home'Bank or Business'Bank now.
"}},{"title":"Can copies of statements still be sent to multiple addresses when choosing e-statements?","richBody":{"value":"If you switch delivery method from "Post" to "Electronic (PDF)", any automatic forwarding to other addresses will be cancelled. In other words, you will only be able to receive your account statements electronically in PDF format. Of course, once downloaded, you can print out or forward your statements to any recipient by post or e-mail.
"}},{"title":"Where can I find the statement number on my e-statements?","richBody":{"value":"As a part of limiting the number of pages and to reduce paper consumption, the statement number is not in the footer anymore but next to each transaction. That way transactions from several statements can be on the same page. In the footer remains only the page number.
"}},{"title":"Why does Mollie appear on my account statements?","richBody":{"value":"When checking your account statements, you find that you do not recognize a transaction. With this transaction you will see the message "Mollie" or "Stg Mollie Payments".
Some web shops use a third party as an intermediary for the processing of incoming payments. Mollie is an example of this.
Are you unsure about the web shop where you ordered something? Contact Mollie directly to find out where you placed an order.
If you still have questions, contact us via chat in the ING Banking app. It's easy, fast, safe and discrete!
"}}]}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Also interesting!"},{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Expecting a new debit or credit card?","body":"How to receive and activate it","image":{"transformBaseUrl":"https://assets.ing.com/transform/d374e446-1bbf-4abd-8b34-ad1019b2d4d4/newcard-by-mail-767","type":"image","width":767,"original":"https://assets.ing.com/m/5199b37fa10da432/original/newcard-by-mail-767.jpg","extension":"jpg"},"date":"2021-11-14","link":{"url":"/en/individuals/daily-banking/my-new-card"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Lost or stolen card?","intro":"Block your card online.","image":{"transformBaseUrl":"https://assets.ing.com/transform/844ea206-27da-49eb-aaee-86d6b1a75132/block-lost-stolen-card-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/4cb8f9e23c2dac7e/original/block-lost-stolen-card-1920.jpg","extension":"jpg"},"link":{"url":"/en/individuals/daily-banking/block-lost-stolen-card"}}]}]}}}