If you are not a legal representative or you don’t have access to Business’Bank, you can still submit your request here.
"}},{"componentType":"sectionTitle","title":"Why Choose an ING Bank Guarantee?"},{"componentType":"productFeatures","image":{"transformBaseUrl":"https://assets.ing.com/transform/a796d7ec-8972-4104-ae99-fc7fbaea4cc2/prod-ext-income-p","type":"image","width":150,"original":"https://assets.ing.com/m/722e286d8bb37908/original/prod-ext-income-p.jpg","extension":"jpg"},"highlighted":false,"items":[{"body":"You offer financial assurance to your business partner with the official backing of your bank. This builds trust and helps you reach agreements more quickly.","title":"Secure and legally compliant"},{"body":"Whether it's about rent, public contracts or performance, we have a bank guarantee template to meet your needs. You don’t need to tie up your own funds. Your capital remains available for other projects while your bank provides the guarantee.","title":"Broad coverage across industries while keeping your working capital available"},{"body":"You receive the proposed bank guarantee text by email, along with the terms and conditions. You only need to sign once. The bank guarantee is issued once the signed documents are received and your request is approved by ING.","title":"Easy application and flexibility"}]},{"componentType":"sectionTitle","title":"How do I apply for a bank guarantee?"},{"componentType":"paragraph","richBody":{"value":""},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/434318d4938e3647/original/731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.mp4","videoPreviewURLs":["https://assets.ing.com/asset/5a2f6bd2-789e-4ec4-a545-f23b9f01d6a5/1080p/731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.mp4","https://assets.ing.com/asset/5a2f6bd2-789e-4ec4-a545-f23b9f01d6a5/480p/731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.mp4","https://assets.ing.com/asset/5a2f6bd2-789e-4ec4-a545-f23b9f01d6a5/720p/731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.mp4","https://assets.ing.com/asset/5a2f6bd2-789e-4ec4-a545-f23b9f01d6a5/mp4/731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/434318d4938e3647/mini-731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.jpg","webimage":"https://assets.ing.com/m/434318d4938e3647/webimage-731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.jpg","thul":"https://assets.ing.com/m/434318d4938e3647/thul-731659-02_Videos-Bank-guarantee-Tutorial_EN_01_1k.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"What is a bank guarantee?","richBody":{"value":"A bank guarantee is a promise from ING to cover a financial obligation if your company defaults. It protects your business partners from financial loss and lets you provide them with financial peace of mind. A bank guarantee facilitates quick and confident contractual arrangements by assuring your business partners that ING will compensate them if you fail to comply with the agreements entered into.
A Bank Guarantee clearly identifies the three parties involved:
What is a bank guarantee (video)?
"}},{"title":"Who can apply for a Bank Guarantee?","richBody":{"value":"All ING business customers who hold a business bank account with ING are eligible to apply for a Bank Guarantee.
You can submit your request in two ways:
Before applying, gather your ING current account number and Company number, as well as all documents relating to the bank guarantee (such as the contract, rental agreement,...)
When applying for a Bank Guarantee, you’ll need to provide details from the contract with your counterparty. This includes:
Contract Details:
Beneficiary Information
Applicant Information
You can request a bank guarantee for a variety of contractual arrangements such as rental obligations, public works contracts, tenders, or other contractual commitments. ING offers templates to choose from, or you can submit your own text or the text provided by your beneficiary
We support a variety of contract types and legal obligations. Here's a breakdown of the most common purposes we cover:
Guarantees within an existing credit facility | Guarantees as individual transaction |
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See additional information here: pricing-list-pro-future-en.pdf
"}},{"title":"How/when fees will be debited?","richBody":{"value":"Under standard conditions, fees are automatically debited from your ING account.
When?
A Bank Guarantee is a formal commitment issued by the bank to a third party (e.g. a landlord) stating that the bank will pay the agreed amount if the customer fails to meet their obligations (e.g. completing works or paying rent).
In the case of rental guarantees for private individuals, a deposit may be blocked on an account. In this situation, an agreed amount is credited to a specific account and remains blocked for an agreed period of time.
"}},{"title":"How long it takes to have a bank guarantee issued?","richBody":{"value":"While some Bank Guarantees can be issued instantly, others may require additional time depending on the complexity of the request.
First ensure that all the data and information submitted during the request are correct and complete. For most templates, a text will be immediately proposed at the end of your request.
For non-standard texts, additional time will be required to analyse the terms of the text and send you a proposal. If the bank is unable to agree on the text imposed by the beneficiary, one of our employees will contact you.
"}},{"title":"I made a mistake in my request, how to solve it?","richBody":{"value":"If you've made a mistake in your request and the bank guarantee has already been issued, we can unfortunately no longer adjust your request. In this case, you may introduce a request to modify an ongoing guarantee, it is possible that the beneficiary have to provide an approval on the modification. If you haven’t received the confirmation that the bank guarantee has been issued, you may contact this department to request adjustments: BE-BANKGUARANTEES@ing.be.
"}},{"title":"Where can I find a copy of the bank guarantee?","richBody":{"value":"If this is a recent Bank Guarantee, check your email inbox as we always send you a copy. If necessary, send an email to the Bank Guarantees department BE-BANKGUARANTEES@ing.be to request a copy.
"}},{"title":"Where can I find a list of my bank guarantees?","richBody":{"value":"If you have access to Business Bank, you can find an overview of your Bank Guarantees directly on the Business Bank overview page. If not, please send your request to BE-BANKGUARANTEES@ing.be indicating the account number(s) on which the Bank Guarantees are lodged.
"}},{"title":"What do I need to do to change the Bank Guarantee terms?","richBody":{"value":"It depends on the type of change you want to make.
You need an agreement from the beneficiary in case of:
To cancel a Bank Guarantee, the beneficiary (the party in whose favor the Bank Guarantee was issued) must formally request the cancellation to ING.
To do: Contact your counterparty and request that they send a written release to ING. It is recommended to review the Bank Guarantee document to verify whether specific conditions regarding the release or cancellation are mentioned.
For more information, you can send an email to BE-BANKGUARANTEES@ing.be
"}},{"title":"Where can I get more information?","richBody":{"value":"Have questions about how to complete the form? Would you like more information on bank guarantees? Our ING Bank Guarantees team can be reached by telephone weekdays from 8:00 a.m. to 6:00 p.m. at +32 (0) 2 738 67 11
Or don’t hesitate to send an email to your ING contact or to the bank guarantees department BE-BANKGUARANTEES@ing.be
"}}]},{"componentType":"paragraph","richBody":{"value":""}}]}}}